PSL Group LLC

It appeared that the residents had excellent care. However the facility was somewhat dark.

The staff at this community are good, however there was one mix up with mom's medicine. The food is home cooked and excellent. They keep the community clean. The only issue I have is that there is not a lot of activities in the assisted living area. They only play bingo every afternoon. I would recommend this community to someone that was not looking for an active environment.

Semi-private cost $119.00 @$3600, no upfront fees.

suitable for all current needs. rent by the day.

My father is law had a good respite stay experience here at this community. For the most part they did a good job caring for him, and his needs. The only problem we had was there was a language barrier between him, and the staff. Overall it was good experience, and we will return to this community if we need to use their services again. I would recommend this community, it is a nice place.

A very nice place for my Dad. He is well cared for. A very nice complex with a lot of activities for him to do and experience. The rooms are very nice, and clean. They are large in size and lots of windows to look out. The staff is very good and cheerful with all the residents there. A very very nice place for anyone.

My loved one is currently a resident at The Pines of Clarkston Assisted Living and things have been good so far. The staff is friendly, the food is good, the facility is clean. The courtyard is very nice, too. We chose this facility over a different one that we also toured because this one is closer to our house.

We toured The Pines of Goodrich Assisted Living and Memory Care when searching for an Assisted Living facility for my loved one. Our tour guide was great, very good with talking to my loved one. The facility was clean and the staff was very friendly.

My dad did not want to leave home, so that interfered with the overall experience. The facility was always clean. They kept you informed of any health concerns, ie falling, but never called just to tell me he had a good day which I would have appreciated. He was only there 2 months before he passed. He never really got used to being there.

My loved one wasn't where she should have been. First of all, her doctor suggested assisted living for her and said that even with her memory issues, an assisted living facility should be able to help her. So I made sure I asked Eden Heights about that, and they said "Oh yeah, we can help." Then after she moved in, they said they had to keep redirecting her, and she couldn't find her way to the meal room every day. Every single minute they were repeating things back to her. All this was going on, but they never talked about moving her. Then later on, all of a sudden, they gave us a 30 days notice saying we needed to move her. I feel like she wasn't screened properly. And some things occurred that shouldn't have. They allowed her to have cigarettes and a lighter in her room. And initially when they verbally told me she needed to move, they said she was getting kicked out for smoking. Apparently she never remembered that they told her not to, and they never contacted the family or her doctor about it. Their screening process was very poor, and their communication was very poor. All of this never should have happened. Some of staff who knew what they were doing with memory care patients were good to my loved one. But others had no training and were very curt and rude to her. They don't have enough staff in general or licensing to handle those types of memory problems.

The problem we had with this facility is they have no air conditioning, You are able to being your own unit in, but they have no central air. If This ended up up being an issue as she got dehydrated. They did not accommodate food diets if you had any dietary restrictions. Overall, it is a quiet community in the country.

The person responsible for touring was not well prepared and could not answer some important questions. The facility does not offer a full range of activities and services for residents. Many rooms overlook a parking lot.

This is a nice memory care facility that has possibilities.

They were very helpful and informative. However we plan to apply elsewhere

The price was the cheapest around for such a nice room. The girls that cared for the patients were great. My mom was a ex-smoker and unfortunately her room with a nice big window, was right by the back porch where the staff that smoked liked to hang out. I wasn't to happy about that. Seemed like a very nice place.

I had a pretty nice tour of this facility. Everyone was very kind, and helpful. From what I saw everything looked great, and well-kept. The experience went well, and this is a good community.

I spoke with the manager and she advised me that they take direct pay only. Also said that Veterans Benefits take 11 months for paperwork to go through and that we would have to pay for those 11 months and then get paid back from Veterans. The place is too expensive for my mom.

The staff here was very nice and answered any questions I had. I may seriously consider this place, but I am not quite ready yet.

Nice looking facility and rooms but dont be fooled. ENORMOUS employee turnover and inconsistancies in residents' care. Wouldn't recommend.

They don't have enough help (aides) and the ones that they do have don't care about the residents . They need to have timers on the call lights... a lot of times it's 20 minutes or more before they are answered .