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7.7
Review Score
2451 West White Oaks Drive, Springfield, IL 62704
We had a really good first impression with Trustwell Living - not only did they have an opening for our loved one but at the time he was moving in he was going to be a lot of assistance and care and the...
Welcome to Trustwell Living of Springfield! Whether you are a resident, team member, visiting family member or guest, every person who walks through the door of a Trustwell Living community is treated like family. Our caring team looks forward to continuing to provide the quality care and...
10665 Barkley Street, Overland Park, KS 66212
This review is from our respite experience last year, my loved one moved home. Everyone here was very friendly and welcoming. The whole place was just very inviting. We looked at 4 different places and...
Welcome to Trustwell Living of Overland Park! Whether you are a resident, team member, visiting family member or guest, every person who walks through the door of a Trustwell Living community is treated like family. Our caring team looks forward to continuing to provide the quality care and...
5350 W. 61st Place, Mission, KS 66205
Finding any place with Quality care in this day and age because most places experience short staffing, which effects every category. The staff works very hard and most are honest and reliable. I see...
Welcome to Trustwell Living at Mission Springs! Whether you are a resident, team member, visiting family member or guest, every person who walks through the door of a Trustwell Living community is treated like family. Our caring team looks forward to continuing to provide the quality care and...
9110 East 63rd Street, Raytown, MO 64133
The food smells good, and the residents seem to like it. We picked this community because of the location, and it was rated the highest, out of other places that our family visited. They are very responsive,...
Welcome to Trustwell Living of Raytown! Whether you are a resident, team member, visiting family member or guest, every person who walks through the door of a Trustwell Living community is treated like family. Our caring team looks forward to continuing to provide the quality care and services...
A Place for Mom has scored Trustwell Living with 0 out of 10 using our proprietary review score based on reviews in the last 2 years. Over all time, Trustwell Living has 151 reviews with an average "overall experience" of 3.9 out of 5.
This review is from our respite experience last year, my loved one moved home. Everyone here was very friendly and welcoming. The whole place was just very inviting. We looked at 4 different places and Trustwell Living of Overland Park won! I would recommend them to others.
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Trustwell Living of Overland Park in Overland Park, KS
3.9
(49 reviews)
I actually only toured Trustwell. And it was a great tour and I really liked [name removed], the director. My Dad ultimately didn't want to pay what assisted living costs, so that's why we went with another community and independent living.
Trustwell Living at Mission Springs in Mission, KS
4.1
(45 reviews)
The food smells good, and the residents seem to like it. We picked this community because of the location, and it was rated the highest, out of other places that our family visited. They are very responsive, with phone calls and emails. The staff is very patient with my loved one. I would recommend other families.
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Trustwell Living of Raytown in Raytown, MO
3.7
(34 reviews)
We had a really good first impression with Trustwell Living - not only did they have an opening for our loved one but at the time he was moving in he was going to be a lot of assistance and care and the staff were willing to give him that extra level of care. He is doing much better now and is doing things on his own. They do have different activities going on throughout the week. Compared to other communities in the area we do think the value is pretty good.
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Trustwell Living of Springfield in Springfield, IL
3.8
(23 reviews)
It was a smaller community, which was very nice. My loved one seemed to like the food. They did well with working hand and hand with Hospice, and making sure that they had everything that they needed.
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Trustwell Living at Mission Springs in Mission, KS
4.1
(45 reviews)
We had a fabulous tour with Bickford at Mission Springs. The staff were more than willing to talk and did not make us feel like we were taking up their time. The facility itself is nice, clean, and well decorated. It is very inviting. It is more of a long term care facility and I think that they can work with you on Medicaid. This will be the next place we look into.
Trustwell Living at Mission Springs in Mission, KS
4.1
(45 reviews)
while my loved one only stayed at Bickford for a short time, we thought it was excellent. the only negative feedback i have, is that i often had to go in behind the housekeeper with my own cleaning methods and supplies; their cleaning job just wasn't up to standard. aside from that my loved one really enjoyed living here and if i had to do it all again i would choose this community!
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Trustwell Living at Mission Springs in Mission, KS
4.1
(45 reviews)
My kids chose Bickford of Springfield because they have a 24 hour around the clock nurse here. I feel that the room sizes are adequate. I enjoy the meals provided, it is good quality food. I do think that we could use more activities. Overall, I would recommend.
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4.5
Trustwell Living of Springfield in Springfield, IL
3.8
(23 reviews)
We're reasonably happy with them. The only thing is, they are sometimes very slow at answering the phone. Other than that communication issue, the staff seem to be reasonably concerned and helpful. Residents have the opportunity to be socially active in the community. It's up to the individual how much so. We found the cost to be competitive.
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4
Trustwell Living of Springfield in Springfield, IL
3.8
(23 reviews)
For the price, we pay it is a very good value, they are very accommodating and do a good job with the residence and the family also. They have lots of things to do also. I would definitely recommend this community to others. It's a smaller community so my loved ones get more personalized care.
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5
Trustwell Living of Raytown in Raytown, MO
3.7
(34 reviews)
The community is privately owned and the thing that made me know this was the place was the staff's tenure. I would definitely recommend this community to others. The staff is very friendly and do a great job.
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3.5
Trustwell Living at Mission Springs in Mission, KS
4.1
(45 reviews)
I would suggest that if you are looking for a place you give this place a look. They are well worth it all the way around.
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Trustwell Living at Mission Springs in Mission, KS
4.1
(45 reviews)
I have two relatives that live there. They have two different sets of needs. They are caring for both successfully. They take a personal interest in the residents. The room sizes and the layout of the community are excellent. I have been please with their response during Covid-19. They have communicated well with families every step of the way. I am so glad I called A Place for Mom, they were so helpful.
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Trustwell Living at Mission Springs in Mission, KS
4.1
(45 reviews)
My mom and I were very impressed with [name removed] and the Bickford facilities.
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Trustwell Living of Springfield in Springfield, IL
3.8
(23 reviews)
Bickford is a very pretty place. Lots of flowers in the front of the building and in the main lobby. When I first walked in I was impressed with how pretty it looked and clean it looked . Everyone had just eaten breakfast and were being moved into the main living room. The residents looked comfortable, clean and content. There were ladies who worked there that were with the residents in the living room sitting with them to help them if they needed it. I visited the memory care unit, but was told about the assisted and memory care options. The building is older and the rooms are older and ok. The tour went very well, the manager was extremely nice and helpful with providing information. She took a lot of notes and seemed genuinely interested in my mother. They make you feel very welcome and the people who work there stop and introduce themselves and their chef brought in some nice snacks and cold water. They emphasize individual plans for memory care patients to help them and making their residents comfortable and happy. The residents all looked comfortable and content. I liked that all the ladies were in the living room together and not sitting alone. They looked happy and secure to have others sitting around them. I was just touring so I can't say anything other than about the tour. But it is a very nice place to tour, impressive in appearance and people who work there, the manager is very nice and concerned, the building is old but looks nice, the rooms are old but adequate, the location is easy access to met calf avenue. I would recommend touring this facility and considering it.
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Trustwell Living of Overland Park in Overland Park, KS
3.9
(49 reviews)
The facility did a great job with the tour and giving us information.
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Trustwell Living of Overland Park in Overland Park, KS
3.9
(49 reviews)
My nephew and I like Bickford because of the safety and emergency security, staff, and the individuals who work with the residents are CNAs, a LPN, and a RN. The rooms are updated and we felt that my mom would be well taken care of and safe. My mom didn't want to go there because the building itself, although kept up, isn't new and she wanted to be around higher energy rather than the calm energy of people her own age. They have emergency pull cords that reach to the floor and know the residents by name and their personal preferences. The rooms are actual apartments which can be decorated to taste.
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Trustwell Living of Raytown in Raytown, MO
3.7
(34 reviews)
[Name removed] is quite a tour director. He gave 1+ hours to me. He showed me the whole community. He explained all options, pricing and amenities. The entire staff was so friendly. A number 1 choice. I go tomorrow to the Raytown location of Bickford, much closer to family. thanks
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Trustwell Living at Mission Springs in Mission, KS
4.1
(45 reviews)
This was a very nice facility, but the Memory needs residents and the Assisted living residents are intermingled and this won't work for us. It is also a multi story facility with no restriction or division for residents who would not have the capability to remember to use the elevator and not go own the stairs.
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Trustwell Living of Raytown in Raytown, MO
3.7
(34 reviews)
Very good impression. Clean, home-like environment;lots of living space. I wouldn't mind living there myself. Bonus, [Removed] is a niece of my late mother's best friend from high school & is familiar with my dad's old friends as well. Can't get much better than that! Although we are not ready to place Dad at this time, this is where we would like to place him if/when the time comes.
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Trustwell Living of Springfield in Springfield, IL
3.8
(23 reviews)
There are 4 total Trustwell Living Facilities.
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