Trustwell Living

This review is from our respite experience last year, my loved one moved home. Everyone here was very friendly and welcoming. The whole place was just very inviting. We looked at 4 different places and Trustwell Living of Overland Park won! I would recommend them to others.

The food smells good, and the residents seem to like it. We picked this community because of the location, and it was rated the highest, out of other places that our family visited. They are very responsive, with phone calls and emails. The staff is very patient with my loved one. I would recommend other families.

We had a really good first impression with Trustwell Living - not only did they have an opening for our loved one but at the time he was moving in he was going to be a lot of assistance and care and the staff were willing to give him that extra level of care. He is doing much better now and is doing things on his own. They do have different activities going on throughout the week. Compared to other communities in the area we do think the value is pretty good.

It was a smaller community, which was very nice. My loved one seemed to like the food. They did well with working hand and hand with Hospice, and making sure that they had everything that they needed.

while my loved one only stayed at Bickford for a short time, we thought it was excellent. the only negative feedback i have, is that i often had to go in behind the housekeeper with my own cleaning methods and supplies; their cleaning job just wasn't up to standard. aside from that my loved one really enjoyed living here and if i had to do it all again i would choose this community!

My kids chose Bickford of Springfield because they have a 24 hour around the clock nurse here. I feel that the room sizes are adequate. I enjoy the meals provided, it is good quality food. I do think that we could use more activities. Overall, I would recommend.

We're reasonably happy with them. The only thing is, they are sometimes very slow at answering the phone. Other than that communication issue, the staff seem to be reasonably concerned and helpful. Residents have the opportunity to be socially active in the community. It's up to the individual how much so. We found the cost to be competitive.

For the price, we pay it is a very good value, they are very accommodating and do a good job with the residence and the family also. They have lots of things to do also. I would definitely recommend this community to others. It's a smaller community so my loved ones get more personalized care.

The community is privately owned and the thing that made me know this was the place was the staff's tenure. I would definitely recommend this community to others. The staff is very friendly and do a great job.

I would suggest that if you are looking for a place you give this place a look. They are well worth it all the way around.

I have two relatives that live there. They have two different sets of needs. They are caring for both successfully. They take a personal interest in the residents. The room sizes and the layout of the community are excellent. I have been please with their response during Covid-19. They have communicated well with families every step of the way. I am so glad I called A Place for Mom, they were so helpful.

My mom and I were very impressed with [name removed] and the Bickford facilities.

Bickford is a very pretty place. Lots of flowers in the front of the building and in the main lobby. When I first walked in I was impressed with how pretty it looked and clean it looked . Everyone had just eaten breakfast and were being moved into the main living room. The residents looked comfortable, clean and content. There were ladies who worked there that were with the residents in the living room sitting with them to help them if they needed it. I visited the memory care unit, but was told about the assisted and memory care options. The building is older and the rooms are older and ok. The tour went very well, the manager was extremely nice and helpful with providing information. She took a lot of notes and seemed genuinely interested in my mother. They make you feel very welcome and the people who work there stop and introduce themselves and their chef brought in some nice snacks and cold water. They emphasize individual plans for memory care patients to help them and making their residents comfortable and happy. The residents all looked comfortable and content. I liked that all the ladies were in the living room together and not sitting alone. They looked happy and secure to have others sitting around them. I was just touring so I can't say anything other than about the tour. But it is a very nice place to tour, impressive in appearance and people who work there, the manager is very nice and concerned, the building is old but looks nice, the rooms are old but adequate, the location is easy access to met calf avenue. I would recommend touring this facility and considering it.

The facility did a great job with the tour and giving us information.

My nephew and I like Bickford because of the safety and emergency security, staff, and the individuals who work with the residents are CNAs, a LPN, and a RN. The rooms are updated and we felt that my mom would be well taken care of and safe. My mom didn't want to go there because the building itself, although kept up, isn't new and she wanted to be around higher energy rather than the calm energy of people her own age. They have emergency pull cords that reach to the floor and know the residents by name and their personal preferences. The rooms are actual apartments which can be decorated to taste.

[Name removed] is quite a tour director. He gave 1+ hours to me. He showed me the whole community. He explained all options, pricing and amenities. The entire staff was so friendly. A number 1 choice. I go tomorrow to the Raytown location of Bickford, much closer to family. thanks

This was a very nice facility, but the Memory needs residents and the Assisted living residents are intermingled and this won't work for us. It is also a multi story facility with no restriction or division for residents who would not have the capability to remember to use the elevator and not go own the stairs.

Very good impression. Clean, home-like environment;lots of living space. I wouldn't mind living there myself. Bonus, [Removed] is a niece of my late mother's best friend from high school & is familiar with my dad's old friends as well. Can't get much better than that! Although we are not ready to place Dad at this time, this is where we would like to place him if/when the time comes.