Mustang Creek Estates

staff was helpful in making schedules for her routine

My uncle moved to Mustang Creek Estates a few months ago. So far, we have been impressed with the friendliness of the staff and the layout of the different buildings. We like that there are separate units on the campus to choose from depending on the residents' needs. Plus, the seniors get a lot of individual, positive attention since each unit houses a small group of seniors. Overall, my uncle has made an easy transition from living on his own to living at Mustang Creek, and we have been very pleased.

A smaller community so feels more comfortable and attentive to each individuals needs. Very clean. Super friendly staff that really go above and beyond!

Overall, a 5. Staff, most have been friendly. No name tags though. I like to know names. Food, not outstanding, but most of what I've seen, and tasted on occasion, was ok by me. My husband though complains about it, as other residents sometimes do. A.lot of food goes to waste. Activities are plentiful, and look interesting to me although my husband refuses to participate. Quality of care .. could be improved. Some carers have little experience and few have any experience or understanding about dementia. Admin.staff, helpful but sometimes difficult to connect with. For the money, it's same as most, better than some. But very, very costly for me.

Choosing an assisted living or memory care community for a loved one is not easy. The first choice we made turned out to be a poor one. In every respect MCE stood out as the superior care facility. The facility itself is new, modern and clean. The room size is quite adequate and each room has individual heating and air conditioning units that are pretty quiet. The staff and management at MCE are responsive to individual needs and preferences and are very caring and attentive. The transition from living at home to moving into a care facility is stressful. The empathy and expertise care givers and managers at MCE provide make the transition as comfortable as possible. MCE is meticulous in managing and dispensing medications. There are a variety of activities available and residents seem to really enjoy them. MCE offers great value. Rental prices are slightly below market and MCE is all inclusive without add-on fees for certain types of care. MCE was clearly the right choice for us!

[name removed] (sales director) was so kind and caring. My Mom fell at a different facility. [name removed] was quick to give her an ice pack and he checked on her all that day and the next day! (Even though it had nothing to do with his facility.) He was quick to help us with any questions we had and to facilitate info we needed done. [name removed] was also amazing and helped us do all paperwork etc. that we needed done. We needed placement very quickly and they helped that happen. We had a great experience and were very impressed with the facility.

Staff is great. Mom really loved everyone. Rooms are kept clean. Food always looked good. Mom loved having her own furniture and things in her room. She had a great experience there. Unfortunately, my mom passed a way [date removed]. We're so glad that we found Mustang Creek for her.

My mom is very happy there and feels very safe . She has complained about the food being terrible and that it is always cold whether it is breakfast lunch or dinner . Cottage six is very quiet and so she is a little lonely but the activities help so that she can do some socializing with others . [name removed] is our very favorite aid and makes a point of stopping in to say hello whenever she is there ., we also found [name removed] to be quite helpful and easy to talk to about everything and anything you want to talk about . They seem to genuinely care about the residents. both are great assets to your staff . Overall the grounds are beautiful and the cottage is very clean . We are pleased so far with mustang creek estates and would recommend to anyone in need of a comfortable place for their loved one .

We were told on a Wednesday our Mother was being released from a skilled nursing facility on Monday and would not be able to return her own home without 24 hour care. We were in a state of shock and panic. I remembered the commercials “A place for Mom” so I looked up their phone number and starting with that call I was direct to a wonderful Lady who lived in our area! She made me feel so comfortable! I felt as if she had known my family for years and truly cared! She assisted me in finding financial resources available to us I had no idea she would qualify for. I had resolved to the conclusion there would be no financial help. She immediately set appointments for us to visit several facilities. Still feeling this was too easy to be real we started our journey by visiting the facility closest to our home and minutes from my office. This facility “which insist we call “home” was perfect!! In every way! It truly feels as if she is in a house! Thank you to my family at “A place for Mom”!

My father in law was not in the facility very long but it was an amazing experience. This was a very difficult time for my family and the entire staff were amazing. They were extremely supportive, friendly, and helpful. They treated our loved one with respect, compassion and dignity. I would recommend Mustang Creek to anyone needing Memory care or Hospice!

I found that all of the staff was very kind and were available if my husband needed help from getting showered to getting dressed or needing help getting outside in his wheelchair to sit on the porch for some fresh air. As his health declined and he became less and less mobile and needed much assistance, all of the people who worked in his building were kind and helpful. There wasn't anyone who embarrassed me or made him feel like he was a burden.

I don't care for the director of the facility. The caring staff is the best. Improve the director.

Never met admin-brother deals with them. Dad likes certain cooks, stove broken at moment food coming from another "home" cold. Especially likes going out to eat-when it doesn't get canceled. They worked with us. Yes, we would recommend this community to others. It's convenient for our families need. My father is also assisted by the VA and Hospice

I added NA under quality of care because mom entered the facility under hospice care and there was not much for me to measure against the Mustang Creek staff specifically. The Mustang Creek administration shared great empathy and made the transition from rehab very easy, especially as I was needing to begin hospice care immediately on arrival. The restrictions by this facility to use a specific pharmacy and that they did not allow liquid medications made the process for my mother a bit more challenging. It was well overcome by the hospice service that I had selected.

I’m so thankful we found this place for my mom. From the first call to my mom settling in everyone has been a blessing! I would recommend this place to anyone looking for help with assisted living or memory care

This is the best facility for my mom and our family. Everyone is super nice and does a great job with each resident. Everyone is helpful and willing to go the extra mile. After having my mom at other facilities this is by far the best.

I got to visit this morning and it was wonderful. The residents were around the breakfast table enjoying a hot meal on a cool wet spring morning. It was like home, a family. The care givers were attentive and taking such great care to make sure everyone had what they wanted and were content. I had prepared myself for what I might see when going into a secured memory care but for no reason. It was wonderful and the goodness continued as I walked through the house. I'm so pleased!

The facilities were lovely, welcoming, and very home-like. The staff were completely professional, very kind, and always very caring.

They are the perfect place for mom. Her health has deteriorated in a short time and they have taken great care with her.

Our visits are often too short and not frequent enough but I love every time we get to go. I leave feeling good about the care that is being given. My favorite part might be the way the caregivers know the residents so well. So good!