Grand Lifestyles

The staff made my aunt's transition so very easy. Also staff is very helpful and genuinely nice. Also Concord is one of the few places that will help you transition to Medicaid if the need arises.

What we like the most about Concord Place is that it seems safe. They are not too pushy in terms of participating in activities but they are aware of who does not participate. They focus more on assisted living residents (as expected) but I feel they could be a little more attentive to independent living folks.

Very happy with Waterford. She is in Supportive Living with Medicaid. Very nice facility and staff. I think they do a great job with everything.

The Grand is a beautiful facility, very friendly people. We are very happy with our choice to move mom there. The apt is very spacious and there's alot of closet space. It fresh and clean there and because it's a smaller facility it's easy to navigate.

I was happy to see such happy and friendly folks throughout our experience at Concord. Literally our first visit and we were approached by numerous residents offering friendly tips and warm greetings. Staff and Management are friendly, competent and helpful in every way. It’s a lively and vibrant atmosphere. The piano playing in the great room is so fabulous. The living rooms on the mezzanine with beautiful fireplace and decor are delightful. I really cannot say enough good things about it.

Communication, and open communication with everyone. Always get everything documented and copied. Pleasant staff members. Make sure there's always follow-ups and checking on every person that lives there no matter if they pay for it or not. Wellness check is very important.

The tour was prompt, informative, professional, and friendly.

It's a very clean nice facility. If there was any issue it was more about my cousin. Concord Place really is a great facility.

My loved ones were only here 3 months, but they really loved it there. They both passed away last year. The staff was great. My mother in law was becoming more social. It made me sad when they were forced to leave because she got sick.

I was very impressed with they're willingness to help out in any way to make the facility available to my cousin. Her accounts were frozen and they were still willing to help. Also because they provide so many different levels of service the cost is reasonable compared to other places. Since my cousin has special needs, I was concerned about whether they would be willing to go the extra to provide services needed and so far that has happened.

By far Concord is Exceptional! Absolutely the most wonderful experience . They work very hard to ensure residents are treated with dignity kindness and promote wellness! I love the staff from the front desk, cleaning and wait staff, to the care team, back office, shuttle driver, admin and store ! Just an awesome place.

When I say [name removed]. is heaven sent I mean it!!! [name removed] went above and beyond to help me find a senior residencency for my loved one. She was the first person to inform me of a vacant apartment with no waitlist!!! The facility has everything that my aunt wanted plus MORE!! They have a hairstylist, medical staff, a huge dining room, activity/exercise rooms, recreational activities, gardens, and much more!! What my aunt really enjoyed was how pleasant it was working with [name removed]. She was very professional and patient with us while we worked on getting the necessary documents to submit. She even helped me get into a social security office with no wait, after I explained to her the horrible experience of waiting in the Chicago's office for 3 hours!!! And the front desk receptionist is the sweetest person ever!!! I beleive her name is [name removed]...Hope i spelled that right but she was so sweet and nice to deliver my Uber order to my apartment personally:) I'm too happy to have a home.

I am still very ambulatory so far. They keep the place pretty clean and tidy. The food has been good and they provide 3 meals a day, and clean and vacuum the room weekly. Only drawback is no additional storage. You have to go off-site. Plenty closet space for one person but with 2 people it will be tight. There is a movie theater but they show a lot of Old and older movies. Current movies you have to leave the facility. Overall this is a good place.

The staff is great. They are helpful and friendly. In terms of food - Stop serving so much pasta. There are so many seniors that have restricted diets. The servers should be aware of it and only serve them the restricted food that compliments their health.

Victory Centre of Bartlett has been amazing. The care that our mother is receiving is more than we could ask for. Everyone that we've worked with has been very kind and compassionate. They really made this decision a great one for mom. We would highly recommend the facility to others.

I absolutely love this place. The food is good. The housekeeping is great. The hot tub is amazing. We are “independent living” so I can’t speak to the assisted living. I’m planning a big 25th anniversary party in the all purpose room with planning assistance from the dining room hostess. I also like the fact the we can control the bedroom temperature separately from living room. The fridge and stove are small, but who’s cooking?

I would say that the staff and residents are very friendly and I have a lot of new relationships here.I picked this community because of the affordability and close proximity to my family.

The staff was great, there was a couple when we first got there that I didn't care for, but they weren't there long and the new girls that came in were more compassionate than the other 2. The move in was great, they helped get her bed setup .The communication was great from them. She enjoyed the food and great quality from what I had seen. I would recommend Waterford Estates.

My mom is a resident at Concord Place and has settled in very well. It's been a great experience.

It's a great place to be [name removed] and the staff are the best always helpful and caring it's a great place to live the nurses and CNAs are great to and it's a safe place 24/7 so if your loved ones need a good place to have the care they need Grand Regency of Rockford would be the place for help and care your loved ones deserve