KCL Quality Care LLC

A place for mom was the best thing that happened to myself and my family. Splendor Oaks was very clean, very nice people. You got the care you deserved. I only regret was that I did not find them sooner.

They were very attentive to my mom's specific needs. She settled in quite well in just two weeks. [name removed] was fabulous and so was her staff. I'm going on memories from two years ago. Mom passed in November 2021. She wasn't there very long. I can only hope that Splendor Oaks is still in business when I need assisted living.

We had a great overall experience with Splendor Oaks Senior Living. They took good care of mom in a very nice house. And I would recommend them to other families.

We had a great experience with Splendor Oaks. All the staff were extremely nice and very attentive to my father. They all seemed like they genuinely cared.

This is a large Care Home. It was very pleasurable meeting [name removed]; hit it off with her right away. You can tell the residents at this Care Home are very important. She has pictures hanging throughout the home of now and past residents.

We placed my mother in law in Nora's Care home about 3 years ago. She was near death when we brought her there as the last care home just placed her in front of the TV all day and did not watch her diet. She is now doing great. Her weight is in check, her blood sugar levels are now good, she is happy, and much healthier. They have good home cooked meals, great love and care. They have tons of group games and activities. If you truly love your family member, and would like them to flourish and live longer, then this is a good care home to place them. It always smells nice and is always clean, unlike many of the other places that we had checked out. My mother in law is now 94 and will be here until the end.

the staff is friendly and the community is very clean. They pay a lot of personal attention to the residence. the staff to residence ratio is really good and that makes a big difference. I would recommend this community to others

Overall they do a great job here. The facility itself is always very clean, and the staff are all friendly and provide excellent care. We've had a few issues with communication in that there is somewhat of a language barrier with some staff members. But in general they are very good about letting families know the moment anything comes up with any of the residents, which I really appreciate.

I really liked this one. It felt organized and caring. The variety of residents was good and they all were active. However, I did not choose it because it did not provide the privacy and appearance of independence that my mother craves, Nor would it solve the companion issue.

The community overall is clean but our loved one has said they have seen bugs in their apartment so the house keeping could maybe be improved some. Some of the staff members are nice but there are a decent amount that just don't even really smile at you and we do think they would benefit from having name badges so the residents could learn their names easier. They do seem to be doing a good job with the care, but since some of the staff seem unapproachable our loved one is reluctant at times to ask for the assistance we are paying for. So far our loved one says the meals are good, but we visit quite often during the week and we never see any type of stimulating activities going on.

Nice people, too crowded and very small bedrooms. Also was not communicative about certain issues.

The staff prevented me from communicating with my loved one, and they monitored the phone calls. The Director was very unpleasant. Overall, I had bad experience with this community.

We toured Splendor Oaks Senior Living and thought it was very dark, dreary and uninviting. Because of that we chose another community.

My loved one had Alzheimer's and I did not feel like they knew how to deal with my loved ones sickness. They were holding him down to change him and this was not the way that this needed to be done. My loved one became combative and hurt himself. He had to go to the ER and then they decided that they did not want him to be there due to him being combative. The people were nice but the girls were young and I don't think they knew how to deal with my loved one.

The management was fine, it was the in-home-care staff that we had issues with. It was a clean community. The aides that are supposed to take care of the residents, did not do a good job. The food was okay. They had activities, such as card games but my loved one did not participate. They need to make the needs of the residents a priority, and ensure they are getting the care that they need.

Yes, this place looks pretty but they are not good caregivers. My mom had not had a hair wash/brush, sponge bath and she looked very unkempt. When I toured it was lunch time so they staff was talking to the residents. I came to find out this was all show. Also, if you have any long term care insurance the administrator of Splendor Oaks will not complete any requested paperwork from the insurance company. I requested help several times. If the insurance does not get the paperwork they will not pay your claim!

I had high hopes for Nora's Care Home, for my mother, but [name removed] changed my pricing within 3 weeks, gave my mom 2 to 3 sleeping pills a day plus anxiety meds, and tried to get me to go to her "rehab" classes with her. Included in her agreed services were to take my mom to the doctor in her Lexus and pick up prescriptions. Instead, my poor mom was placed in an automatically lifting recliner with nobody watching her, and they tucked the remote in the cushion (one would think they'd consider UNPLUGGING it...) and my mom found the remote, thought it was for the television, and she was flung out, breaking her hip and arm, and causing 3 metal posts to be placed in her hip. The surgery was over before they EVEN called me. The next week, she moved a prescription further away, called me and told me to get it about 20 minutes before they closed, then Friday dumped my mother in the emergency room. I was not told this either. The hospital called me about 3:30 and asked me WHY my mom was there, and I called and got the rx moved so I could pick it up. It was not a pain med nor her Alzheimer's med, but a cholesterol med. [removed] [removed]