Burgess-Miller Ventures

This place has been a blessing for my mom. This has been home away from home for my mom. She loves the food and variety of drinks. They clean her room every day and help her on everyday tasks. I visit every day after work so I see the effort they are making to make her feel at home. And the director knows everyone by name and mingles with them. She is extra special in the job she has to make them feel comfortable, not just her but all the staff are friendly and when I leave after my visit with my mom I feel like we made the right decision on Deer Park Assisted Living.

Mom’s health and mobility seemed to decline overnight. It became imperative that she be relocated from her second floor apartment, where she lived alone. To a place with no stairs and a community with people of similar needs. The director of Deerpark was very accommodating and empathetic to our needs. My sister and I live out of state and our schedules prevented us from immediately traveling to Ohio. With that said we were unable to physically see the apartment. The director arranged a live tour and answered all of questions on the spot. My mother, who was reluctant to move, absolutely loved the location, facility and staff. She feels comfortable and at home in her own apartment. Thank you

[name removed], the new Director, is working hard to make this a wonderful environment. Today we joined the Christmas brunch and we loved the food. The brunch was well-organized and fun. My Mom is very happy there at West Lafayette Assisted Living. The future is bright with this new leadership team!

What we like the most about the Wickshire Poland community is the overall friendly atmosphere of the community. We also appreciate and like the staff members willingness to work with us when needed.

The staff were very help, understanding and patient with my family. They did not stalk us with phone calls and gave us all the information we needed to make our decision and what next steps might look like. We are looking forward to our relative moving in the Wickshire Deer Park.

Our family had an in person tour with Wickshire Poland and the tour guide was very nice but I couldn't speak to the activities or the meals or anything. We ended up picking [community name removed] because it was equidistant to my sister and me.

The experience was good. They took good care of her. My loved one was only there for a short period of time, then passed away. We picked this community because, they had a smaller memory care unit, which was a big selling point. I would recommend to others.

They are so good about communication with the families. They go out of their way to help you when it comes to finding the best fit for your loved ones. They check in on them frequently and are just very personable with all of the residents. They know everyone by name, so they are not just a number. The lady who turns the place [name removed] is awesome and easy to work with. He is so happy here and I would absolutely recommend Wickshire Deer Park to others.

They're sometimes understaffed. Overall I feel like it was a great choice for Mom. They have great attitudes and really care for their patients. Call each patient by name and engage with them. They are also very friendly and welcoming to guest.

The staff is very friendly. My loved one is always warmly welcomed. She enjoys her respite stays when I must travel out of town. Cost is reasonable. We have used this facility now for three different 14 days respite stays.

We toured with Wickshire Fairborn and it was too costly and looked a little depressing inside even though it is a better equipped facility than that of [facility name removed].

Our whole family was welcomed with open arms, not just my mother. And that was important - because even though my mother is the resident, she isn't' the only one going through something. Also, the way they speak to the residents and care for them is what you would want for your loved one. Even though the facility doesn't have all the bells and whistles, they make up for it with the care they provide. And that's what was most important to us.

The community has activities for the residents and the team did a great job with the activities. My loved one was never able to move in and the room they gave us was not the one they promised us originally.

The environment is very friendly and laid back. They break everything down for you very easily and show you were your money is going. They explain everything to a T. They did a great job showing my mom around and introducing her to the staff and tenants, and just easing her mind in general. I've already recommended them to friends of mine. The care services have been above and beyond. The staff are all great. I could tell right away their job is more than just a paycheck to them. The facility is currently under renovations, but it looks great and is still very clean. The food is fantastic. The dining hall is amazing, and their chefs cook 3 great meals a day. They offer so many activities, including busing the residents on outings. They have two ladies in charge of coordinating all the activities. It is an expensive place, but they offer great quality. And I have peace of mind knowing my mom is in the best place she could possibly be.

Overall, the family is happy with the care provided. They do need to hire STNA’s for each floor and shift who are able to help with personal care. The maintenance department may need a little more experience, it seems, because the repairs don’t seem to be done correctly. The women at the front desk are fabulous as are the majority of the current staff. It is, however, my experience that if there are incentives and rewards for employees, the care and production will be, by far, much better than average. The new owner seems to want to make improvements and this would be one big way to do that in addition to the building updates. Happy employees make happy residents and successful results. I’m excited to see the changes coming from the new administration because I’ve heard good things about them. I would recommend this facility to others because they do provide good care and I believe it will be even better in the near future. I believe there will be positive changes.

There are lots of activities and the community keeps you up-to-date on what your loved one is doing. The staff are great at communication and are responsive to the needs of the residents. The administration is helpful. The community is comfortable.

Wickshire is a lovely facility with large private rooms that fit the need of any individual. The room my mother has fits her needs perfectly. She is surrounded by all her furniture and belongings. The staff has quickly and joyfully responded to her requests and are willing to help with anything she needs. We know she is getting the medical care that she needs.

This is a very nice place and when I was looking around this was the best place. It was 30 minutes away from me but it was still the best choice for me. They were able to provide care that I could not for my love one.

Our loved one has been at Wickshire now for a few months and we could not be happier, it is night and day compared to our loved ones previous community. She has made so many friends already, the director and head of management has been extremely friendly and helpful. They have wonderful activities and a wonderful activities director. Our loved one is a huge gardener and they have taken field trips to different flower farms. They have a library that gets restocked with new books frequently. This community couldn't be more lovely.