Gemstone Senior Living

Every time I call, I talk to [name removed] or [name removed] and we always have great conversations and work so well together. They’re super sweet and care so much. There’s never any issues and if there is a concern then we work together to figure out a solution.

I am a healthcare provider and I just finished a clinic at Gemstone. I noticed a pleasant smell when I entered. The residents were well-kept and happy. It was clean. [name removed]was so sweet with the residents. I saw their faces light up and smile when she interacted with them. [name removed] is caring and good at her job. I’m impressed with this facility!

Caring and on top of it. Someone is always checking on my mom and there for her needs. They respond promptly when alerted. Staff is always letter her know what activities are going and seeing if she wants to join in.

When I brought my family member, I was surprised at how quaint the place was. When I met with the staff, they were all I would hope for in people taking care of my family. The rooms are spacious and clean and the community areas are beautiful and cozy. They do so much for their residents and my dad. Everytime I visit, I always leave happy with the level of care. Their med techs are an amazing group and care so much about their residents. I fully recommend this place to anyone who wants to take their family to somewhere that treats them like family.

We are so well taken care of! Med techs are on top of it and the caregivers have a good relationship with us just as well. I moved here 5 years ago and feel at home as I’ve made great friends and memories here.

The staff are the best. They are very efficient and friendly. I can't think of anything negative about the facility. Everything about Kincare has exceeded my expectations. Doesn't have that nursing-home smell. Needs are met immediately. The food is always good. From what I hear about other assisted living facilities, Kincare's value seems exceptional.

In my opinion this is a very comfortable place to live. Mgmt & staff seem to have a congenial relationship. And both of them are gracious & thoughtful to us. Even the chefs & kitchen staff listen to our comments & suggestions & try to be helpful. Accidents are inevitable but when hey happen the staff assures us that its all okay and in no time they have it all cleaned up with no complaint. In addition to all that we can wear what we want and eat our bacon with our fingers!!! Again, in my opinion this is a very safe place be because mgmt is on of everything.

Everything things from the cleanliness of the community to the friendliness and quality of care coming from the staff to the meals and dining, the different activities and the overall value has made it a great experience. We would recommend the Kincare community to other families based on the experience we have had so far.

My visit was excellent. All staff I encountered were very friendly and helpful. The residents seemed happy and well cared for. The facility was very clean and appealing.

Wonderful community with very attentive staff. Caregivers are attentive to residents needs.

The staff is amazing, they care so much for each resident. I am very happy have been here for many years now and my experience has been great.

Every visit I make re-enforces what a wonderful facility this is for its residents. My interactions have always been positive and the care given here is apparent!

This has truly been the most remarkable experience you could ever for from them helping with the move in and making the move as effortless as possible. To being available when we need them the most. They have gone above and beyond with my moms care. They make sure she feels right at home all the time. Even when the days for he, they make sure that she is in good hands and well taken care of. This place has truly been remarkable in everything and my mom could not be happier to be here. She enjoys the activities but especially happy with her new friends

We gave been so pleased and grateful for the care that my mom has been given. Everyone has been wonderful!!

My loved one was a resident at Kincare for a short time and the experience at this facility was great. The cleanliness and friendliness were great. The care services, meals, activities and value for cost were also great. The staff was wonderful to my loved one and to me also. I would recommend this facility to family and friends.

Facility admin and staff provided thorough direction and guidance on supporting residents and their families by utlizing pisitive, effective and beneficial psychological services 1-2 times weekly. Great facility.

Overall we've had a great experience with The Gardens of Castle Hills. All of the staff are very caring except for one of the PCAs. Once I told the director about it though, she was much nicer.

My mother has been at BAL for a year and has never been happier. I have not met one staff member who isn’t caring and attentive. It’s a small facility, so every staff member knows every resident well and makes sure they are taken care of 24/7. My mother is severely hearing impaired, almost blind, and uses a walker. The staff go out of their way to make sure that she feels safe and reassured. Staff are wonderful about communicating with family members, so I always know what’s going on. I never worry about my mother, even when I am out of town. The place is clean and bright, modern but cozy. Meals are good, and there are several activities throughout the week to enhance socialization, creativity, physical fitness, learning, etc. The location in the hill country is beautiful and peaceful. It is one story with front and back porches. As a geriatric psychologist who has worked in several long-term care facilities, I truly consider this place a gem. My sisters and I are so grateful for BAL!

Excellent in all ways Great food Nice atmosphere and clean knowledgeable staff

The staff is wonderful, everyone is very kind to my mother, her needs are met, I don't have to worry because she is in good care and she is happy.....which matters most.