I have had two family members who have stayed at care partners. My mom was in the assisted living building, and my dad was in memory care. The staff were amazing and provided excellent care. I was very impressed the entire stay for both of them.

Our loved one was only there for [dates removed] and during that time he received the best care. The staff members there were absolutely wonderful and the manager [name removed] she was wonderful she gets a big gold star. He had a big enough apartment that could fit a game table, bed, chair, big TV and dressers it was wonderful. They kept the community really clean and from what we could smell of the meals it seemed good. Based on our experience we would recommend this community to other families.

I would recommend the community to others for their loved ones. I like the fact that the community is small, and the residents get more individualized care. It is easier for the residents to make friends. The rooms are nice size. They keep the community clean. They are receptive questions and concerns.

Started in [date removed] contacting over 10 different facilities. In [date removed] we were ready to place. Care Partners was one of the few facilities that returned calls and set up tours quickly. We toured 4 facilities and loved chose this location. A mature building nestled in a magnificent wooded area filled with wildlife and kind loving caregivers. New Director [name removed] gave me her cell phone and was great returning text the week of move in even when she was on vacation. Our Loved one has an over heating issue with their body and during our tour we asked about installing a ceiling fan to help him stay cool. The day of move it it was installed early in the morning. They allowed us to install extra grab bars in bathroom as our loved one is super high fall risk. They have been extremely helpful during moving in with questions and requests and after. As a former assistant living employee I know the industry and I would highly recommend Care Partners for their exceptional customer service.

I have been very pleased with Care Partners Assisted Living and Memory Care. We chose this facility because I was in a time crunch and they were very accommodating and receptive to our needs. The room sizes here are very spacious, more than enough room for him. The bathrooms are nice size, wheelchair friendly. They have not had any cases of covid, residents or staff so they are very diligent with their protocols. I would highly recommend them.

We looked through many places. This facility had a specific Memory Care area, private rooms, and a fixed cost so there was no monthly evaluations to increase the price. Excellent communication. Enjoyed having meals with my Dad and walking around the building. They care for Dad through a number of different medical situations and followed our direction for Dad.

Very home like feeling which is important to our family. We could see our mother in this facility. The open spaces surrounding the building was appealing. The staff was friendly as were the residents. Clean and updated decor.

My husband has lived in Memory Care at Care Partners in Hortonville the past three months. I am impressed with the kindness, patience, and expertise these Caregivers show in their respectful care of residents with dementia. The Activity Director is especially attuned to individual needs and abilities, even in a roomful of residents - a very talented self-esteem builder! All staff have been most friendly, even fun, giving this very attractive place it's homey feel.

We couldn't be more pleased with our experience here at Country Terrace. [Name removed] runs a tight ship, her attention to detail is incredible. She is personable and professional, communicates well and has her residents best interests always at the forefront. We have found her team members to be long standing employees. They really seem to care about treating the residents like family - very patient and kind. Everyone is on a first name basis, it's such a relaxed and comfortable environment. My Mom has made the transition well and when my Dad visits (daily), he is made to feel welcomed.

This is a great community and I am happy to see that she is very happy here with the staff and the cleanliness of the rooms and the grounds that she enjoys. The staff are always caring and helpful. The meals are appealing and she is pleased with the variety. The activiites are helpfull for her. We do recommend this community for great care for loved ones with a good value.

I ended up moving my Father here because he would be closer to me. This facility is still new and they aren’t filled to capacity yet. The staff is still minimal but they are very attentive. This community is beautiful and there is a nice wooded area behind the facility. They have a wonderful back yard with a large gated area for walking. They offer a lot of activities like coloring, games, and music. The only thing I wish they could do was give my dad more physical activities. I would recommend this facility to other families.

I truly can not say enough positive compliments for the staff at Country Terrace. Over the almost two years my mother has been there due to dementia, we have found the staff to be diligent, kind and very personable to not only our mother but our entire family. Myself and two siblings all live outside the area and never notify staff when we are coming for visits and always find our mother very well cared for when we arrive. I live in Washington, D.C. and find the staff willing to keep my updated on her care. I often say that I miss my mother horribly but don't have to worry about her because I know she is in excellent hands. She is treated like family.

We chose Care Partners Assisted Living because of all of the above rating questions. The friendliness of the staff, the cleanliness, and activities they had compared to others we looked into. The room sizes are great, my mom happens to be in the biggest one. I have eaten here myself and the food was good quality and they had good portion sizes. The best part about the community would be the staff members and how clean it is. The only downfall is that my mom has had a couple of falls since she moved in here. I would recommend, especially for the area.

It is hard to get a good feel because the facility is new and is only half full. There was not much activity for it being mid morning. The setting on the edge of Hortonville is quite appealing, quiet and peaceful. [name removed] was quite helpful and was able to answer all of our questions. We would not rule this facility out, and are likely to go at meal time and chat with some of the residents.

I am happy with the needs for my father. The community is nice with good staff members who are caring and friendly. They do offer activities, but he is not participating at this time. The community is clean and well maintained. The menu is appealing. I would recommend the care and value to other families for a loved one.

One issue, I have encountered is reaching someone after hours, which can be difficult. They should offer services without being asked. one time, my loved ones laundry was not put away for a week or so, and was just sitting in the basket. There needs to be more communication between the different shifts, which would be nice. Overall, not being able to reach anyone in the evening, is my only concern. The phone just rings and rings, and there is no answering machine.

Before I brought my mother up here from Texas, I looked at a lot of places. I had only a few days to find options for my mom. Country Terrace was able to work on our timeline. They have done a good job with Covid-19. They have a high rate of staff turn over. The activities are limited. I don't think socialization and activities are high on the priority list. The meals are not up to standard it is more like sandwiches and hot dogs not healthy meals for seniors. It is hard to really tell with the lockdown due to Covid-19.

There was very little care help on duty. We even had to have a care helper give us a tour. We decided this was not a place for us.

Unfortunately, I had to move my Father out of this facility. I felt like this community didn’t fit him very well. There was something always lacking and it was never personal at all. It seemed like if you didn’t fit into the group, you were on your own. I also didn’t like that the individual attention was lacking. My dad is still very active and they would never take him for a walk. In October there were a few days that got into 80-degree weather and I went to the gate to take my Father for a walk, and it was locked. The facility seemed like they wanted the residents who were slower paced. Don’t get me wrong, the facility was really nice and the food was great but, they had no regards for things like laundry. My dad had bedding and clothing that didn’t even belong to him. I would recommend this facility to families who want a slower paced facility.

We had moved my father into this community, but he was not there long. The staff was nice and we were happy with the cleanliness. Activities are offered here. Families are recommended to see this community to make sure it is what they are needed for the care of a loved one.