Abridge Care Concepts, LLC

The staff was wonderful and they took good care of my loved one, the facility was clean, and it was a small facility. They provided a great one on one attention. It also was a great value for your money. I would recommend this community to others,

This is a great facility, friendly, helpful staff, clean environment, good meals. My dads apartment is roomy and very homey, especially since we hung the pictures on the wall. I like the fact he has his furniture from home making the surroundings more familiar. It takes a lot of pressure off us knowing he is well looked after and safe. Thank all of you at Paradise Estates!!!

What's nice about it is that it's a small facility. You have your call button, and when you press it somebody usually comes right away. (With larger facilities it can take a long time.) That's definitely a plus. For the most part, the staff was very friendly and very helpful, aside from one person. When we brought any issues that came up to management, they were responsive.

I toured this facility. It's an older facility. The new executive director had just started and I was very impressed with him. He took his time with us and seemed genuinely enthusiastic about building the place up.

In general, the care and the facility have been acceptable. There is a wide range of clients that they have to service, and overall it's an acceptable place to take a loved one.

I think Libby's House is a good place to have your loved one live. The room sizes are average. I like the layout of the community. They have outdoor space for the residents to use. Overall it has been a positive experience.

Our family had an in person tour and we thought the experience was okay but it was just not the place for our loved one. We did like that they were honest about being short staffed but it was definitely not what we were liking. For someone who would be a little bit more sane and less behavioral it might be better.

I am writing to say that [name removed] is an exceptional caregiver! She helped [name removed] a lot this morning & I think [name removed] was comfortable with her. She even took [name removed] glasses or be straightened ON HER BREAK! Now that’s EXCELLENCE ABOVE & BEYOND her duties. I felt very much at ease when I left her. Tomorrow [name removed] may change but for today good. Hope your remodeling will help everyone. Give that gal A BIG RAISE! She deserves every penny.

Some of the nurses there are just fantastic but the management staff is where they really struggle. They do not have enough staff so they need to hire more staff and higher trained staff members. Once they higher more staff that is when the rest of the issues can be improved. For example the evening staff occasionally will have to go prepare the meals for the residents which pulls them away from caring for the residents themselves. The meals are often served cold or sometimes the night staff did not have a planned menu to work from so they would have to wing it which would include leftovers

Paradise Estates is indeed a newer facility that appears as a clean friendly environment. The apartments are spacious and attractive that do indeed give residence the feeling of living in their own homes. The resident caretakers (floor staff) and medical personnel are professional and friendly that help in any way they can to meet the needs of the residents. The management on the other hand will need to work on their professional demeanor and understanding of state and federal regulations within this industry to be better informed when answering questions from family members and medical personnel. Only when management personnel enhance their knowledge, professional demeanor, and show at least some human compassion towards the residence will I be able rate this facility at a higher level. It is a business but when your business is providing care to the elderly, compassion and kindness pay much higher dividends than the American dollar.

This is not a place I can recommend to anyone. The caregivers try but lack the tools to complete their jobs. Horrible management and owner does not care about her facility as shown from the moment you walk in. Poor training, poor resources and poor follow through. We could not leave my family member alone as we did not feel she was safe and ended up moving them out after one week. There is no confidence of being a safe and trusted facility to leave a loved one. Some staff were good, others were there to collect a pay check. One staff told my family that she doesn't believe in god because why would god do this to all of you???? not a place you can leave your loved one and feel they are in good hands. Sad, just sad. they do not have to be like this.

Staff has always been unfriendly. Would not send my loved one here. Was hoping with new ownership it would change but same old faces same old problems. A shame! Love that they all smoke instead of taking care of my loved one!!

My experience with this place was short lasting only about 8 months and my big concern was with lack of trained staff & high turnover. During covid lack of temps being checked at door with non functioning temperature equipment with visitors without masks as well as staff unmasked was a high concern of mine seeing our loved ones are very vulnerable and my loved one did eventually contract covid that was brought into the home by a staff member. Lack of compassion from the start of care nonetheless at the end stages by some staff & care & also safety of my loved one was a big concern. The food did not look appealing and I think there were times my loved one did not eat. The cleanliness of the resident rooms esp the bathrooms were not cleaned regularly and did not smell clean! Overall lack of knowledge with untrained staff affected most aspects of my loved ones care !

Would not recommend this facility for a loved one. Aides had poor training to deal with the residents. No activities done with the residents. Rarely cleaned rooms. Food wasn’t very good.

I can not recommend this place to anyone. My loved one had stinky bathroom with sticky floors, the food was unappealing with staff snacking while feeding residents. Pretty much no activities. Many of the caregivers had poor training to interact with residents who suffered from dementia.

This is a place I won't send my dog. The staff is unfriendly, they stick their opinions into the clients business even though it not good for the clients. They don't care!!!!! The clients at times are in danger.