Pembroke LLC

When necessary, communication is good. The facility is clean. My loved one says her meals are fine. She hasn't had cable since she moved in. [name removed] responds quickly to my texts. Overall, yes I would recommend it. There are no frills etc. but my loved one seems to be adjusting. She is more in tune with what's going on than some of the other residents, but she seems to be adjusting fairly well. One thing to note, they do not offer transportation and do not have a gym per se, for therapy and exercise.

I would absolutely recommend this facility. The staff has been very helpful and accommodating. They are very good about calling as needed and also when I call, they quickly give me the information I'm looking for. It would be nice if they could use their bus for small trips just to get away for a little while. This is a nice place at a very reasonable cost, and I would highly recommend them.

They were fantastic at working on short notice and gave me time to work on financing, and it was close to my home. That facility is clean. It's cost effective vs. other facilities and the staff are informative, helpful and really friendly. I would recommend to other families.

I loved the rooms, super nice gals that really loved dad. Not sure if this is a positive for some people but I loved the down home country atmosphere/small numbers. [name removed] was very helpful and quick to respond when I needed info. I would recommend Trousdale Senior Living Center to other families.

It's not fancy but it's newly renovated, gorgeous country scenery, and the sweetest staff. [name removed] is an excellent administrator! It's the perfect place for someone who thrives in a smaller, and quieter setting. The rooms are small, but well kept. One of the best things about Bellwood is how well the staff gets to know the residents and their families. I couldn't have asked for better communication. Other facilities have been "too busy" or "too short staffed" but never an issue at Bellwood.

There is rennovation in one section but it is clean. They have hired new people. They have yoga, music and bingo for the activities. It is a small community which is nice. The location is very convenient, and really close. It's about 30 minutes from mom. Overall, I love the area.

My aunt did not have much time to enjoy this facility, but my cousin and I were impressed with the care and attention she got

Professional, clean but a bit expensive., i.e., patients families must provide all snacks, laundry detergents, personal hygiene products but overall excellent.Staff was wonderful.

We were only there for two months before he fell and broke his leg and ended up in the hospital for surgery. He never went back after that and died [date removed]. But overall I would say we had a great experience there they were very kind to dad, helpful and accommodating. I would recommend it for anyone looking that was in my dad situation.

Thanks to A Place for Mom for the great recommendation of Trousdale Assisted Living in Hartsville. I know a few families in Gallatin who also have had positive experiences with this place. The layout is easy to adjust to, there is a nice caregiver to resident ratio, everyone is friendly and the facility is run well. [name removed] is excellent (I think she’s the senior manager) and my father likes this place as much as another larger facility in Hendersonville.

Heads up it's unfurnished, the deposit is non refundable but they will take good care of your mom. We picked this community, mainly because of the location, and it was close to the house.I would recommend to others.And thank you to you guys for helping me to navigate through a unfamiliar and difficult time in my life with my mom.

We have had a good experience at Bellwood Assisted Living. Their staff is great - very patient and caring. And very attentive to the residents' needs.

The staff does a good job with what they are provided. I do think that the food variety could be improved and more activities would be nice.

My mom was only at Bellwood for a few weeks before having to move to a nursing home. Staff was very helpful and communicated very well. Overall would recommend for value and caring staff

We all seem to like the staff members working at the Bellwood Assisted Living community. Some areas of improvement would be more with the transportation options and modern updates/ brighten up the facility etc.

No one is really in charge there, and no one is held responsible for anything. The residents do not get their mail on time or sometimes the mail sets in the P.O. box for a month. We have discuss this all the time with them. The management is really lax, they won't return our calls.

Small facility. No way for the resident to communicate or alert the staff if there is an emergency (accidental fall or otherwise) until they check on them, once every couple of hours, if you’re lucky. If you call in the evenings, you will not get an answer, which is a problem if there is an emergency with your loved one. The only reason for a two star review on the staff, instead of one star is because a couple of the techs are so very kind and caring. They are definitely the exception, not the rule. Disappointed with the communication with the director and staff. If you have another option, please take it.

Trousdale was very old dark and depressing. It felt like a nursing home instead of an assisted living community. The person that gave me the tour was very nice. It's just not a place I would put my mom and I think it's mostly Medicaid residents.