Proveer Senior Living

Very nice people at Proveer. They don't communicate as well as they used to. I'm hoping it's just the change over in management. We moved mom there in December, and then in February Proveer took over. The facility itself is top notch.

Overall, I find this facility to be clean and the staff and residents to be friendly. I think I made the right decision to have my loved one here. The staff is very friendly and they look out for the residents. I feel like they do their best. The waiting area of the facility feels very comfortable. The residents are able to enjoy a nice outdoor area to sit and/or take walks. What I like about my loved one's studio apartment is that he has a kitchenette. Not all places have that. I do have a couple of suggestions for improvement. I would like to see more diversity within the management staff. Also, during the holidays when staff is short, there needs to be a stronger protocol in place if there's an emergency . Lastly, I would like to see more variety with the meals, especially breakfast. But again, overall it's a good place. They try to make it a friendly and pleasant place to be. I would recommend this facility to family and friends.

What we really like about this community is the closeness to everything! And the people are so friendly too. Given the chance we would recommend this community to other families based on the experience we have had so far.

While our loved one was there we appreciated how much the staff members got to actually know our loved one and really treated him as if he was apart of their family. They really are wonderful people so for that the value was worth it. They were so awesome and also communicated to us anytime something happened to matter how big or small and we would absolutely recommend them to other families based on the experience that we had.

We are totally pleased with SummerHouse Byrd Springs. They have gone to every effort to make sure Dad is comfortable and feels at home. Highly recommend them. Great staff.

SummerHouse is going through a transition to new ownership but seem to be handling it pretty well. Be sure to stay in touch with the staff to know what's going on with your loved one. The staff have always been very friendly and helpful when I have questions or requests. And the other residents are really friendly as well. I'm glad to have that for my dad, who really needed to be around another people. They go on a variety of different outings - to Walmart once a month, to thrift stores. They went to a play rehearsal at reduced ticket price, and they go out to lunch. On-site at SummerHouse, they have activities like karaoke, bingo, cooking classes, gardening classes, movie nights. I like that they have an enclosed courtyard, so you don't have to worry about people who don't have any business being in the facility coming around and taking advantage of your loved one. They also have a screened in sunroom so you don't get attacked by mosquitos. l also like that they have meetings with the residents once a month to discuss things and get resident input. Some communities have pullcords in the rooms, but I prefer SummerHouse's pendant system, where residents wear a pendant and can therefore call for help anywhere within the facility, and not just in their room. It has been an adjustment for my dad going from living on his own with complete autonomy to now living in assisted living with someone else deciding when it's time to take medications or have meals and things like that, but it has been a positive change overall.

I would highly recommend SummerHouse Heritage Woods. I like everything about it, per my above ratings. The staff are very friendly, and they look after my loved one and pamper him. He loves the food and won't even miss a meal to come eat with me.

From the moment you walk into the community you are greeted by a clean, bright, and modern entry way and a warm smile from the front desk. From there you get to walk past interactive displays super helpful for residents with memory care issues. Each room in the community is spacious, brigh, and so clean. I love every little detail from exit doors that look like library shelves to reduce agitation to the green house and even the "nursery" for the baby doll with a bassinet and a rocking chair. There is truly no detail that has been left out by the community. My favorite part is that it is set way back from a busy road so it is very quiet and has very minimal car and foot traffic.

It can be challenging watching an older adult suffering from the progressive effects of Alzheimer’s disease or another form of dementia. Particularly it can be distressing for family members who worry about their loved one’s safety, daily care needs and overall well-being as symptoms progress. Proveers Memory Care Community can provide families and love ones with much-needed relief. What’s more, they can help people with dementia maintain their quality of life and make the most of each day. The community is structured with the individual in mind allowing safe wandering as well as interaction with familiar items in a time period setting they are accustomed to. The community staff is a loving and caring family all the way from the community outreach liaison to the housekeeping staff. If you are considering memory care for your loved one please reach out to [name removed] and schedule a tour to see if they are a good home for your family.

The building and its interior is bright and welcoming as soon as you walk inside. The staff are welcoming and extremely knowledgeable, they are willing to help every step of the way and make this journey for the family as smooth a transition as possible. I recommend PROVEER.

Visiting Proveer was a positive unplanned visit. At the first entrance, the staff was all friendly, accommodating, and very proud to tell me about Proveer. Truly a place to be proud of! It does not smell like a memory care facility, It was clean, and smelled like home. The chef had taken the care in preparing different foods to accommodate different palettes. Being a person with severe allergies to some foods was a plus. I did not visit any residence, but the people I did see were clean, dressed appropriate and spoken to like they mattered. Go see for yourself, it is a pleasant tour.

I believe it is the people that make or break a community. The staff here is actually remarkable. If you need anything contact [name removed] there, he will get you taken care of!

Having great staff to take care of your loved ones is always important. The staff at Proveer go above and beyond . They make sure the residents stay entertained and always make sure they are well taken care of.

Summerhouse Grayson Valley is a great place and I would recommend the facility to others.

We expected more activities and the calendar looks good but things frequently don't happen. There is no one on the weekend to run activities so those on the schedule are just suggestions. We expected that Mom would have scheduled showers and that someone would come every morning and night to help with dressing but she is expected to press her call button to request assistance which we have had a hard time getting Mom to do as she doesn't want to "bother" anyone. It's important to have someone visit often because it seems like you can't trust that services will be provided as promised. It took about a month to get the cable TV working and the wifi is still not good 2 months later. Having said that, the staff are very friendly and kind. I think that like many places, they are struggling to get adequate staffing so that might explain the shortcomings.

I can sleep at night knowing that my loved one is taken care of. As someone who take care of my loved one for a long time beforehand, having a place you can trust to care for them like you would really matters.

The sales director on our initial tour was very nice and good to work with, and the rooms available for the residents are spacious and well appointed. Right now due to covid and the restrictions the activities are still somewhat limited, but they are slowly starting to bring back more and more