ONELIFE

My husband is currently a resident at The Laurel at Vernon Hills and this facility is WONDERFUL! The staff is very caring and competent. They are kind and attentive to resident's needs. The facility is always clean and smells clean. The meals are nutritious. The activities are engaging and always seem to engage the residents. This is a great place for your loved ones to be safe and well cared for. It is good to realize that I made the right choice for my husband of 53 years!

The staff at Springs are unbelievable, non-stop always doing what needs to be done and going the extra mile 365 a year. I have been to quite a few assisted living places and as far as I'm concerned, NO ONE DOES IT BETTER THEN, THE SPRINGS OF VERNON HILLS. I appreciate all the hard work that everyone does there.

I checked around and went and visited many facilities. Some were definitely more upscale that we couldn't afford but once I walked into this place I felt in my bones it was the right place for him. It's not the right place for her but she wants to be with him, so be it. But for my dad, this is close to my home and the perfect place. He actually improved on his assessment since he has been there from a three to a two. Very, very happy, and [name removed] is the very best. Can't say enough about her. Everyone I have come in contact with and have only spoken to is wonderful and caring. I know [name removed] the best because I had to deal with her directly for a while. My family couldn't be happier that he is safe and thriving.

My mother resided at Battle Creek for 18 months until her death. We saw Battle Creek through the days of the pandemic and residential staffing challenges that resulted from it. The personal service and attention to my mother was so consistently terrific and appreciated. Perfect service care is personal and challenging - Battle creeks staff and management were terrific throughout my mothers stay,

It was very smooth transition for my loved one.

The Springs of Vernon Hills gets 10 stars, they are wonderful. The staff members there are marvelous - they know everybody, they call the residents by their first name and just take care of everyone they are so friendly. Everything about The Springs has been absolutely wonderful. They have plenty of activities going on - they have a beautiful outdoor courtyard the residents can wander in and out from when the weather is nice. It is just a great place and there is no comparison.

After systematically and carefully researching memory care for my mother and personally visiting and re-visiting seven possible facilities, it was clear that Battle Creek was the top choice. In terms of services provided, staff responsiveness, cleanliness, accessibility to management personnel when needed, etc., all get 5 Gold Stars. My only concern has been some absence of reception staff on the weekends to open the door for visitors. While a phone number is made available for visitors to call on the weekends, and staff have been responsive, when a receptionist is on site, it does greatly facilitate visitor access with less trouble.

The staff is wonderful, they know everyone by name and they are very caring. They're there, so you don't have to go looking for them when visiting. I'm very pleased, exceptionally please with The Springs!

The staff are very attentive and nice and very cordial. My wife is receiving great care and they contact me with any information when needed. They are very efficient and friendly and competent. They do a lot for the residents in terms of activities. There is just a lot of good things going on. They have activities like bingo, painting pots, jigsaw puzzle and a live musician that came in.

My mother [name removed] has gown stronger physically over the six month she has been at Battle Creek and is now also more alert and communicative with her family. The consistent positive attitudes of energies demonstrated by the BC staff, from the front door to the neighborhood event-live staff-have all contributed to her (and our) positive experiences at Battle Creek.

We were very interested in Waterhouse Ridge. Everything looked very good and we liked what we saw, but my mom had to be moved in somewhere that weekend and they told us to call them Monday which would have been too late.

This community was really nice and our second choice for our loved one. our loved one just liked another community more than this one that happen to work out.

We moved my father from another memory care facility to Shadow Mountain this past spring. The staff and facilities are the best I have ever encountered!! The director cares for each resident as though they are his family. Caregivers are kind and attentive, covering every detail. Each time I visited, my father was well dressed, clean and shaven. His room was always sparkling clean and staff took time to know all of our family members. Everything they do at Shadow Mountain is geared towards safety and dignity for their residents. Activities are varied and fun. Food is delicious and served with linen napkins . My father was happy there until his final day on earth. When he passed, the staff was so supportive to us. We were given time to grieve before collecting his belongings and the employees all helped organize his items for us. They even sent us an Edible Arrangement as a condolence gift. If you need a memory care facility for your loved one…PLEASE look at this place!!

Our experience at this community was incredible, we can only give them the most highest remarks. They were incredibly loving, there were nurses and CNA's available at all times. They were always in our loved ones room, and they did anything and everything we needed especially during the covid outbreak. When our loved one had to go onto hospice care, they assigned her to a room where i could come visit and sit with her. They were so careful about not bringing covid into the community, there was just so much love and care. I encourage everyone to go to this community.

I would like to thank the wonderful team at Battle Creek memory care of south Salem for always going above and beyond when it came to my fathers care. My dad had a dementia diagnosis and when he was in his own home, he spent so much time just sitting around confused, angry, and was no longer caring for himself. After only 4 days with Battle Creek of Salem, he had a smile on his face and had already made several friends that he was so excited to tell us about. I had not seen this side of my dad for a really long time and I am forever thankful for the beautiful memories I now have of him in his last months. Also, during such a hard time this last year with covid, I was unable to be at my dads side due to covid restrictions, but with the caring staff updating me and allowing myself and my family to FaceTime with dad, we got to feel as though we were there with him and it made us all feel so good to always see his beautiful big smile. I would like to acknowledge and give a special thank you to the executive director of this amazing memory care, Todd Whitehead, for putting together such an amazing team of employees, for providing such a caring place with such a high service of care and for truly supporting a higher quality of life. You are certainly by far the best memory care and best staff from the front desk employees, to the healthcare team, to the care staff, to the kitchen staff, and all of management you are all amazing!! Thank you very much from myself and my entire family for caring for my dad and treating him with the utmost love and respect.

My sister was transferred to the Springs of Vernon Hills in [date removed], and from the very beginning , the staff, nurses, and administrators all greeted her with open arms, and with an extremely caring attitude. From the initial consultation, where we were educated and explained all of the protocols, to the day to day service and attention, my sister was treated with the utmost respect and compassion. Everyone we encountered, including the maintenance was approachable and happy to assist in any of our needs . On top of that, the food and amenities were outstanding ! I would highly recommend this facility !

We would recommend this community to others

I would tell others that the layout of the "neighborhoods" is an ideal arrangement for memory care residents. They have groups of about 20 residents that have common spaces. It facilitates intimacy, good staff control and observation, and allows a socialization that I think does not exist in other apartment like facilities. They have spaces that allow 2 residents to be together in a same room, so for a husband and wife it is like a mini apartment. From a health care standpoint they have excellent nursing and staff care who are very engaged in the residents and their well being.

This community has been wonderful. My loved one is in the memory care unit there. They watch her carefully in this community. My loved one tries to escape, and they are very good with her. They recognize my loved one's signs and are great with her. Prior to COVID, The Rawlin had daily activities.

My wife stayed here for 9 months. During that time, I marveled at the quality of care that she received. First, the facility itself: It is clean, well-lit, wide hallways, comfortable rooms, well-maintained, and the food is good. There are places in the building where we could go for privacy, play music on their many DVD players, and sometimes merely watch the passing parade of people and vehicles. The enclosed garden was a welcome oasis of calm in the warm months. Most important: the staff. They were caring, well-versed in handling the difficulties of those with memory issues, informative, welcoming, and going above and beyond. It was quite a relief knowing that she was in good hands. I would recommend Springs of Vernon Hills for a loved one of yours that is dealing with dementia.