Liberty Lutheran

I am still setting up my apartment at Paul's Run so I have not had a chance to meet a lot of the other residents there. This is a nice and clean community that I would recommend. The staff are very nice and accommodating.

I haven't been here two months but so far so good. It's a nice place to be if you can't stay with family although I'd rather not be here. It's going to take me a while to get used to the food. The staff have been great and there's lots of activities although I am limited because of my oxygen. I've met a nice bunch of lades since moving in which makes it easier and I enjoy the movie night as well as the cocktail hour even though I can't drink.

The folks we spoke with were very accommodating. It was an older and really massive in size, so it would be hard for my mom to get around since she's in a walker. Everyone that we spoke with was very friendly, and I got a good feeling from them.

Liked it; however,I don't think it will be able to serve Dad as his needs change.

Spoke with the Director. Lovely place, great locale. Having an open house, am committed that day, can come any day. So many different plans. If need arises, they are involved with two agencies who will come to the apartment, so that no one has to move. Three options for entrance fees. Lot to think about. An Allowance fee for dinner that I would have to go over,"Some people do not like to go to dinner each night, so there is "An allowance fee." Housekeeping. No Long Term Plan for needed care should it arise. They are in touch with two agencies that will come in to and provide services, but it would be an extra expense. We would not be able to do this. It is NOT a CCRC Facility like we are interested in.

Lutheran-affiliated. Has studio, 1BR and 2BR apartments

We have had several loved ones at Artman in the past ten years. The first experience in the mid-2000s was horrible. There was not enough staff, and what staff there was were so overwhelmed they no longer seem to care. We currently have a love one there, as there was no other place, and the experience is 10 times better. We still question if there is enough staff, but the staff is friendly and we always feel welcomed, no matter what time of day or night. And it is not a feeling as if we have to be there to assure appropriate care. They are very friendly and sincere in their care. Their activities are lacking and they really need to come up with more engaging activities and offer more outings into the community for those who are able and wish to get out more. They rely on the television way too much. They are in the middle of renovation and they are beautiful. It is really becoming very warm and homie with beautiful fireplaces and furnishings. They are redoing all the rooms and the decor is beautiful. We feel very luck to have our love one there.

Improve on the whole transition. The process into the apartment for my parents was somewhat difficult because of the unknown for a lot of things there. Getting settled in, cable and phone hook up took a good two weeks. If they were able to offer a little service there it would be great.

My parents haven't done any activity, but maybe there are some, I'm a distance away. I have only visited 3 times. My dad hates the food but that might just be him It does seem very clean. I guess if I knew better the cost I could make a better or more informed decision on that. I don't see anything harmful, but also don't see any kind of library or other entertainment there at least in their area.

Paul's Run was the rehab place of choice for my aunt when she fell 9 months ago. We were quite content with the services, attention and organization. From there, we moved my aunt into Paul's Run as a resident in assisted living. This is when I saw a different picture. Appointments that were supposedly set-up were not carried out. From her hearing aides to doctors' appointments to hair appointments - these were simply not done. Now, my aunt is back in the rehab section after a fall and the attention to appointments and such is not commendable at all. Outside of the physical therapy, it seems that no one is tending to her other needs. There is always an excuse for a missed this or that - and I realize that sometimes it could be that she is not motivated herself - but these are important personal things that need to be addressed; they are ignored instead. I will continue to advocate for my aunt, but when the staff does not attend to those needs that we have discussed and pre-arranged, the frustration level of the resident and family leads to a discomfort instead of the feeling of comfort that such a place as Paul's Run should provide.

Artman Lutheran Home is very nice place and the people willing to work there are friendly and hard-working. They really care about the residents, however, they seem very understaffed and it seems tough on the limited staff. So in return the residents are getting limited service. Which is less for your money. I don't understand what the managers, hiring staff or whomever are doing. I don't know, if they don't know but there needs to be revision. Upper management should be more than glad to help. Overall, pretty decent place. I'd compare alot of prices, unless you need a place quickly.

My Mom and I toured The Manor At Yorktown but she decided to go with a Life Care Community which The Manor At Yorktown is not. Very nice place, clean and neat with nice residents.

more of a hosptial setting. will be undergoing renovations. was not shown activity rooms,.. liked new approach not sure about the price for what we saw

This review is for the memory care community, and I should start by pointing out that it is important to evaluate a facility based on the specific needs of your loved one. In hindsight, this was not a good place for my parent who was very warm and loving and needed a lot of human contact. They are not able to effectively provide that here. The facility is beautiful. The activities director is fabulous and really worked with us to accommodate our parent’s interests. But the most important part of a care community is the caregiving staff who takes care of the residents 80% of the time. In this area, the Hearth fails. They are understaffed and apparently don’t pay enough to get top quality caregivers. It is normal to find residents parked in front of the tv with caregivers on their phones not taking the opportunity to interact with or engage the residents who need it. It is unusual to find the caregivers smiling or being warm and kind. They manage the residents as opposed to really caring for them and engaging with them. This really hurt my parent, and I’m confident it shortened their life. Another concern is that care records and plans are not fully computerized which, in our case led to medication errors and inconsistent care. Sadly, there are not many better choices...I can honestly say we looked at them all. In my opinion, the best approach if your loved one can’t stay at home, is to plan to augment a facility with some private care...especially in the evenings and at night.

Facility itself is ok. Nice single rooms with nice bathrooms. But to some degree it’s all show if only 2-3 aids are good at their jobs while the others seem put out by having to help a resident. PT & OT and actual RNs are good. But the bad aids spoke down to our family member who was a resident there, physically handled family member roughly and threatened to withhold care at one point. They do not communicate any fees or co-pays clearly. They do not explain forms being signed by the elderly. We even had 1 staff member actually raise their voice to us, be very confrontational and call us liars. Artman used to have a great reputation. Unfortunately our expectations were based on reputation. We were disappointed with the reality. Cannot recommend in good faith as most of the caregiving interactions are with aids & an unfortunate amount of them do not seem interested in serving or caring for residents.

My father was in this facility for rehab. While Paul's Run is a nice looking clean facility the rehab is iffy at best. The PTs watch the clock and DO NOT think outside the box and follow a sheet. They are also spread thin. When I tried working with my father's physical therapist on wheelchair mobility (he is recent amputee) I was told by the social worker they do not normally discharge in wheelchairs. Then told my mother to find LTC but they could not take him. The odd thing about this is that the process to get a prothesis usually takes a year to 18months so why did they accept my father from the hospital if they did not discharge in wheelchairs? I would not recommend Paul's Run for rehab on top of everything they put my father in diapers and would not take him to the bathroom because it took too long because he needed two people to assist.

My father was in their short term rehab for a month after surgery. The rehab part was good, but the medical care was not too good. They didn't seem to be able to evaluate or treat any medical problems. The staff overall was also very iffy - some were kind, but many didn't seem to want to be there. They were abrupt and rude. The nighttime shift is horrible. My father often waited 30-40 minutes for help getting to the bathroom, then another 30-40 minutes for someone to come back. They then told him they were sleeping or they all decided to take a break at the same time. Where is the night time supervision? Who knows. We reported this several times but nothing changed. They even have it set up so they can see how long it takes for someone to answer a call bell, and it was documented it took 45 minutes, but still they did nothing.

We started out with a good impression but it quickly went sour. Our elderly loved one was in rehab and we decided to transition her over to either long term care or assisted living. One person there told us she qualified for assisted living. She gave us a tour, showed us the studio apt, we were even permitted to take measurements. They gave us all indications that it was a go, even setting up a time to sign papers and give them a check. Then all of a sudden it all changed and they discharged her from rehab saying she no longer qualified for that apartment based on the level of care needed. They basically left us high and dry and we had to take her back home to be cared for. Very bad communication among their employers and telling the family the correct information. They tell you one thing and then it all changes. I felt like something was definitely fishy about the whole situation.

Your director of care [name removed] is rude to my family and my self when we visit family members at Pauls Run.

ABSOLUTELY DISGUSTED with this place! My great aunt was living there for a few months and she was neglected and treated VERY POORLY. In 53 years I never saw my aunt cry in my life until she was at this place. I myself work at a hospital and always USED to recommend this place but now I will do nothing but tell everyone the AWFUL TRUTH!!! We kept her there for a few months to see if maybe she was just not used to the change at first and it was the worst decision my family and I have ever made. It makes me sick that I let this happen to my sweet sweet aunt. I really do not wish what happened to my aunt on my worst enemy! There was one worker that actually took care of my aunt and I would do anything to just meet her and say THANK YOU! My aunt non stopped talked about her, saying she was so amazing and the only one who truly cared for her well being. With the Alzheimer's my aunt doesn't know her name only her face. If it ever comes to her I will be sure to notify her if I can and buy her a nice dinner. There is not a lot of honest and caring people left in this world but she is one of them. I will NEVER recommend this place to anyone and will always resent them for the pain they caused my dear old aunt!