Sunrise Senior Living

This is a very nice community and the staff did a great job showing me around and taking their time with me. Everything is open and bright and they even have a resident dog who was a rescue dog that lives there. I liked the pleasant atmosphere everything was clean but I knew that the rooms were going to be too small for my dad. I would definitely recommend coming here for a tour.

We were at this time for a short period of time. We found that the staff did not respond when they were needed for care. The community needs improvements in the areas of being available for the residents when needed. We would not be able to recommend this community. Families might want to see for them selves for the care of a loved one.

Overall our experience with Sunrise was disappointing. The facility itself is nice enough, but I found the care lacking. The doctors were fantastic, but the aide staff were not very attentive. If your loved one is on the lower end of the care scale they essentially don't get any care at all. There was also quite a bit of staff turnover in their RN staff during our time there. Based on our experience I would not recommend them.

We toured the Brighton Gardens of Edison. The staff was wonderful. The director was awesome about answering all of my questions. We did not like where the community was located and the community itself was not very inviting or homey. It was not well kept. It was not the right fit for my mom.

Beautiful facility! They don't seem to have enough staff to carry out what is promised. I would stay away from this facility until they fix their lack of staff therefore very poor services. Very expensive for the services received.

My mother has really been struggling on making the transition into this community. The staff seem to be kind people and helpful with some of her needs but I am seeing some of her things slowly disappear and I am not happy about that. That is my biggest complaints at the moment with her jewelry as well as other personal items.

We are somewhat displeased with my loved one's stay. We are just having issues with communication between staff, nurses and family members. I am also concerned that I haven't received important information or documentation concerning my loved one's stay. If these issues were ironed out, my loved one would have a much easier time here.

As my mother has memory troubles I think a written agenda of what she can expect each day would have been helpful and would be helpful now. As when to expect nurses to come in to give medicine as the first morning it scared her to death Also things like what day to expect cleaning day, list of activities, meal times etc. Even when someone comes in to tell her something she will not remember that in an hour.i would have liked to have someone to have come in on Monday morning to check to see if everything was alright or if we had questions. As it were before I left on Tuesday we were on our own to figure things out and as you could imagine she was confused also Also, rugs were very dirty as my socks and feet we blsck

This facility and everything is clean. The staff however, were very poor with my mom. They were suppose to check on her every 2 hours and there was never anyone to be found. This community is very understaffed. I feel that had Hospice not been there my mother would not got any care.

My mother's stay at this community was good but could have been better. The lack of communication from the staff was the overall worse part of our experience with the Brington Gardens of Winston-Salem. The nurses were friendly and kind to my mother while she was there. One thing that really bothered my family and i was that the patients would roam around the building and sometimes go into my mother's room. I wish the facility was divided better between the patients who needed constant attention vs the ones who need it less.

Sunrise has not followed through on what they promised. The care manager is not trustworthy. I have received bills for unexpected charges and I have not heard from them on whether these have been taken care of. The residents are not getting things such as towels and when I address any issues the staff seems to not care. I feel they have been dishonest with us.

It has been a decent experience for my sister here at this community. We do have some concerns, but overall it is a nice place. I wish they were more honest with the level of care they are able to provide. I had to hire some extra care for her. It isn't the best community, but there are some things about it. The food is good, they serve nice meals. The community looks nice. Overall it isn't what we expected, but it will do for now.

There have been so many recent changes in the community that the corporate management did. During dinner there are no waitresses or waiters serving meals it's the caregivers now doing that. The residents had two choices at dinner time now it's one and everyone is trying to get in there to make sure they receive dinner. Some of the activities that are offered don't really match their age group. The staff is very nice and attentive they try their best. All the recent changes have changed the quality of life of the residents.

Our experience in the community was good and bad. The community looks decent, they could do a better job with the cleanliness. The care staff was good, my issues were with the management staff. She was here for a respite stay. For the most part I know she was safe and good hands. I recommend this community.

Our experience with Sunrise of Buffalo Grove has been mixed. The caregivers they have here are professional, friendly, hardworking people, and the care and service they provide is good. However, they just do not have nearly enough people on staff. Regarding meals, time to receive entree after placing order is about 30 minutes. Total time from sit-down to soup/salad, to entree, to desert, to leaving is typically 60-75 min., and the place does not look well maintained. They're just spread too thin. Activities program is weak. Residents complain about boredom and lack of interesting programs

From the outside Sunrise seems like a nice place. The first week my Father in law was in the community everything was good and the staff were really nice. Since then my father has been taken to the hospital and he has not been in the community long. I would definitely recommend looking into this community closely.

This has been a hard transition for my mother. She wants to move back home, but our family knows this is a good place for her to be at. I do have my concerns regarding the promised they made us. They have not followed through with a lot of things they promised us. Their communication with me could be better. There are activities offered and the food is fine. I'am confident about the care she is receiving, but I don't know if I would recommend this community.

Seems like all of the good staff are leaving. Communication with nursing has gone out the window since Justin left. If you ask a question now to the head nurse in charge your are lucky if she knows what your talking about. Brittany is missed dearly by my mother and me, as she always made sure that mom was engaged in conversation in the mornings. Mom still complains about the food daily to me, and the bistro often is bare of snacks when I come in the evenings. Some of the receptionists even bring in treats for the residents to slice them because of the area not being stocked as it should. Mom's room has been much cleaner now that I said something about it a few months back. Overall the care givers are good, but you can tell some of them don't want to be there and they are only there to collect a check. For what my mom is paying, she and I expect a lot more. I'm writing this review in hope that things start to improve, or we will start to look elsewhere.

Make sure you insist on getting the emergency alert pendant that you signed up for the minute you get there. They didn't and a horrible incident occurred. Very unorganized care for the 1st two weeks even though roughly 30 pages of info. on each resident need to be filled out and physicians orders have to be in their hands before residents move in. Had to ask twice after it had been over 2 weeks for the suite to be cleaned. This suite was not on anyone's schedule to be cleaned. The contract says weekly. Now the suite is much cleaner. No dietician so if you have someone on a restricted diet good luck. You need to be on top of everything about the care or... Good thing is everyone is so friendly and caregivers try their best to do a good job. The facility is a very happy place for the residents. I will give them more time to get organized and hope to be happier about the care.

The residences is well kept and clean. The staff are caring. The food is terrible. They try to prepare the food as cheaply as possible. An example is that they only serve chicken legs rather than chicken breasts. The kitchen runs out of food such as eggs or toast in the morning The meals taste like they are prepared hours before being served and are Lukewarm at best. They have a residence food committee but the owners of the residence don't follow through. They are great until you move in but once you've there they believe you won't move out so they don't really worry about anything.