Brighton Gardens of Charlotte

The staff here are great. The food not so much. We have been eating on styrofoam plates with weak plastic utensils for over 3 weeks and haven't had our rooms cleaned for over two weeks, which isn't alright at all. Guess staff not so great after all.

I would highly recommend you take a look at the community. This seems to be better than other communities for the price range. The staff were very good at answering questions or concerns I had over my loved one.

After touring at Brighton Gardens, we thought it was very nice, but it was way out of our price point for single room.

Our family had a virtual tour with the Brighton Gardens of Charlotte and we would say it was satisfactory .

They have been having a hard time with staffing, they seem to be sort staffed and they have quite a bit of turnover. They are having use agency workers instead of full time workers. The dining room is also still using plastic silverware even though they are open again. If you need on demand medication, that can be an issue as well because they are not set up for that. My mother had a ring stolen within a week of being in here so that could be an issue too.

Nice area, but the traffic near the facility during the week and because of the mall isn't ideal. Facility as nice, but common areas seemed smaller than other facilities we visited. Our contact person was very thorough and answered all our questions.

I met with [name removed] who was extremely helpful in gaining an understanding of the transition from hospital to AL. The facility was very nice, clean and I met with the head of Therapy Services, as well as the Social Director. All in all, a great place and has high potential for my Mom.

They were very cooperative and helpful. They do their best to accommodate you. They did a good job with keeping the facility clean. Meals looked appetizing and well thought out. I thought the cost was very reasonable. I just feel like we had a limited experience due to the Covid restrictions at the time.

We chose Brighton Gardens because their willingness to take my husband on and work with him on his physical therapy, but this did not happen because of quarantine. The facility was very good with communication especially with everything that is going on. Overall, I would recommend to others looking.

Filthy place. Lazy, unkind, crude, staff, and abysmal management. This is the worst place of this type that I have seen. Horrid food as well. Any place would be better than this one. I feel so sorry for my relative being here and that will be fixed very soon.

[name removed] did a great job explaining everything about Brighton. It certainly is a good option. The same with Sunrise. Overall she did an excellent job.

Some of the staff members brought COVID into the community, and they have stopped all activities since February, Even when people could get out of their rooms to be active, there was nothing organized or planned for the residents to participate in. Before COVID the food was okay, however they now have had three different turnovers within the kitchen staff, and the food now is not good at all.

The activities director tried to come in to my loved one's room to try and keep my loved one active This community is one you should definitely look into. The community let us know when they couldn't give him the care he needed, they let us know that we needed to bring in hospice. They even were encouraging and made sure they tried to get him to eat. They would bring his food to his room to assist him. I realized how much the staff cared for my loved one, because they all cried when I lost my loved one. Some of the staff even still call me to check in with me.

We chose Brighton Gardens of Charlotte because of the cleanliness, the atmosphere and the location. It is in the center of town, so it is easy for the residents to go anywhere. If your family comes to visit there is a lot of places to walk, to eat, go shopping, etc. The front porch of the building is nice scenery to go sit outside. I would recommend, but beware about the price inflation.

The number one thing is the caring attitude of the staff and the executives towards the residents and their families. They are flexible, caring, helpful, and it has turned out to be the perfect place for my mom. I chose it because it is close to my home so I can make more frequent visits. My mom's apartment is beautiful, spacious, with southern exposure overlooking a grassy area. There are to lovely courtyards. The executive staff send weekly updates, sometimes more, to keep families informed regarding COVID. The medication management is absolutely exceptional.

A very upfront and honest community. I was impressed that the level of care and price actually went down after 30 days they determined that my aunt needed less care and reduced the quoted price. They have a beautiful courtyard and do a lot of activities out in the courtyard. My has a lovely room overlooking the courtyard with a walk in closet. There is a good variety in food choices. [Name removed] was wonderful to work with. The only problem we ran into which is not a big deal is that we need to bring in our own person to mount her 50 inch TV and with the Covid -19 they are not letting anyone in yet to do that for her.. Overall my aunt is very happy.

My mother has been living at Brighton Gardens for 5 years. Initially she lived in assisted living and then was transferred to the dementia unit for last 18 months. There is high turnover of unit managers as well as care team staff. There were a few managers and caretakers who seemed to genuinely care, but more who were callous and abrupt. The rotten apples ruined the positive influence of the caring team members. I would have moved her out, but another family member felt that a move would have a more negative effect than leaving her there. I do not recommend Brighton Gardens for your loved one.

Signed for a studio beginning [date removed]. Great tour!!! [Name removed] was very nice.

Enjoyed it and will relook this facility

The tour was pleasant. Living Assisted area was inviting. Memory care area was drab. The private room that is available seemed dated and the bathroom had a stench to it. Not the right fit for my loved one