Brighton Gardens of Charlotte

They provide excellent care. They are pretty good about updating family about concerns or comments. They were the only community that could accomodate all of the various health needs that my loved ones have.

If they would actually follow the plan of care, we would have felt like we could have allowed her stay at the facility. We put our mother in the facility and took her home a month later. Her hearing aids were almost never charged and usually left out of her ears. She almost never smelled clean. Food was on a menu, but very often was not available. Many of the care managers were contract employees. The care plan was not followed. Dirty gloves were left laying around the room, and once a bloody bandage. My wife was at the facility every day and most days she went twice to make sure she was given proper care. She often ended up washing her or shampooing her hair. At least 3 times no one took her to a meal. She fell out of bed 4 times.

Our loved one always tells us how comfortable she is at Brighton Gardens and how well taken care of she is and how safe she feels. The meals and dining service could be a little better improved when it comes to the dining staff and their overall communication. Sometimes communication gets lost between staff and residents when it comes to the meals they like and do not like. It is very very expensive, but for our loved one to feel safe and well taken care of it is worth every penny.

If you have a friend or family member that needs assisted living I for sure recommend this place for your loved one. They are very caring, and if you have someone that needs more care than normal they are not quite there yet and would have to supplement it. They have nurses on staff but it is not like a skilled nursing facility.

Would recommend but state any concerns you have. Whenever I visit, I never see anyone. My Mother is not within reach of her phone, we have asked numerous times to make sure her phone is beside her so she can receive phone calls. She is bed bound and that is her only way of communicating with loved ones when she is not able to get to her phone due. Her phone keeps being moved and I have to keep on the staff to make sure she has it within reach. Outside of that, everyone there is wonderful. The person that does activities is wonderful.

This is a great place to have someone you loved one compared to other communities in the area. It is a nice building, they are clean, and they are good at communicating. The food is good for my loved one. My loved one is enjoying the community and feels happy here.

I would highly recommend you take a look at the community. This seems to be better than other communities for the price range. The staff were very good at answering questions or concerns I had over my loved one.

They have been having a hard time with staffing, they seem to be sort staffed and they have quite a bit of turnover. They are having use agency workers instead of full time workers. The dining room is also still using plastic silverware even though they are open again. If you need on demand medication, that can be an issue as well because they are not set up for that. My mother had a ring stolen within a week of being in here so that could be an issue too.

Nice area, but the traffic near the facility during the week and because of the mall isn't ideal. Facility as nice, but common areas seemed smaller than other facilities we visited. Our contact person was very thorough and answered all our questions.

I met with [name removed] who was extremely helpful in gaining an understanding of the transition from hospital to AL. The facility was very nice, clean and I met with the head of Therapy Services, as well as the Social Director. All in all, a great place and has high potential for my Mom.

They were very cooperative and helpful. They do their best to accommodate you. They did a good job with keeping the facility clean. Meals looked appetizing and well thought out. I thought the cost was very reasonable. I just feel like we had a limited experience due to the Covid restrictions at the time.

We chose Brighton Gardens because their willingness to take my husband on and work with him on his physical therapy, but this did not happen because of quarantine. The facility was very good with communication especially with everything that is going on. Overall, I would recommend to others looking.