Brighton Gardens of St. Charles

My father is currently a resident at Brighton Gardens of St. Charles. Everything has been great at this facility. The facility is very clean. The staff is genuinely caring. The meals are good. I would recommend this facility to family and friends.

The only thing that is not great is communication between hospice and Brighton, I felt stuck in the middle and found that very stressful. Also ended up with my mom going to ER twice, I don't think that should have happened. Now have $[removed] bill. Came down to communication issues. Other than that item, Brighton Gardens was good.

The staff is very accommodating. They make me feel like an individual, not just a number. The food is very good and the facility is clean. Everyone is super friendly.

The staff is very nice and attentive. Everyone tries their best to get to know you personally. The food is great! I truly enjoy living at Brighton Gardens

I didn't want to live alone at home anymore, so I moved to BGSTC. I love my life at Brighton Gardens where I have things to do and people to talk to

The staff from every department, treat my dad with respect and truly care for him as a person;from dining to nursing to sales to housekeeping. Everyone knows everyone's names and treats them like familiy. The people have a heart for what they do. The food is great and we love the house dog!

They need better communication amongst staff. The community has great energy - we chose it for that reason. I think they're short staffed often but that's the medical industry as a whole.

The office staff was very nice to work with and very accommodating. They helped me out a great deal on short notice. I would definitely recommend them and put my mom there again. She received excellent care.

We would definitely recommend Brighton Gardens. The daily care by the Brighton staff was excellent. But we were very disappointed by the care received from the independently owned hospice organization (Residential Hospice based in Downers Grove Il.) Watch out for separate and unexpected nurse practitioner charges from one of Brighton's employees.

Meals I'm sure are difficult with everyone's special diet. All the staff are so kind. For example, my uncle had an accident in his pants, and was in the bathroom...worker came right away with new underwear and took care of the situation. No issues, just part of the job. Well it's not a job most people are are used to, so grateful for them!!

After touring other facilities that were good in there own ways I have found BG to be the most like family and the setting to be most like home. Memory care is a hard thing but BG partners with me well as my loved ones needs increase. It is my opinion that no other facility is any better than BG. In caring for Alzheimer's patients who's medical and care needs change sometime daily it requires daily adjustments and mutual patience and cooperation between the resident, the caregivers/facility and the family. I cannot imagine that any facility could ever sustain a 5 in every area on every day. This is a terrible disease and finding a residence that truly cares and adjusts and responds consistently is key. Brighton gardens does that!

Brighton Gardens of St. Charles gets 5 stars, they really did make us feel like family. I'm a hospice nurse, so I know good facilities which is why I picked this one for my loved one. Special recognition for [name removed] and the Memory care unit, I think they call it reminiscence.

[name removed] from Brighton Gardens does a really nice job with helping with move-in process & tries to be that extra set of hands when a family could use them from offering to arrange hospital bed and tracking down information to help with transition.

I give Brighton Gardens of St. Charles all 5's. They take great care of my dad very friendly and always there to answer my questions

The staff were super friendly and seemed to really care about their residents. They had a really good resident to staff ration on the memory care side, it really felt like a warm and family atmosphere. The staff went above and beyond what was expected. They always tried to engage the residents in activities even if it was not the most successful. We appreciated all their efforts and overall were pleased with our experience.

I would highly recommend Brighton Gardens of St. Charles. The staff is very nice, they were always there and willing to answer all of our questions. They also helped with a lot of stuff that came up. Overall I am very pleased with this community.

I can't recommend Brighton Gardens enough. They allowed my grandfather to live his last year of life with dignity & unmatched care. He was loved, doted on, & every time I went to visit he was content & clearly well cared-for. His room was neat, clean, & he always had what he needed. The facility is beautiful, bright, & felt like a home- never a hospital. They keep their residents busy with activities daily & make sure to get to know them and their interests upon moving in. Grandpa was a big Cubs fan & they made sure to put the games on for him during the season. End of life care is an almost impossible decision to make, & I cannot thank you folks enough for what you did for my grandfather & to ease our minds when we couldn't be there. Even during a pandemic, you made it work & never once had us feel like a burden for checking in on him. It is SO hard to find folks in human services that have genuine passion and dedication but yours has been as clear as glass since day one. THANK YOU.