Sunrise of Sunnyvale

Our family chose this facility after doing several visits to other comparable facilities. When your loved one is diagnosed with Alzheimer you have several choices of assistance. Since we could not keep him home with a caregiver we chose moving him to a care facility. After visiting many facilities we decided it was extremely important to have on sight medical care so his doctor could interact with the facility without transporting Dad to Other facilities.

My mother, [name removed], lived her final 5 years of her life at Sunrise of Sunnyvale. She passed at the age of 102. She was an active social person. She was liked by everyone both residence and staff. They provided everything she needed, food activities, walking security and many other things. They took great care of her during her stay. Her family was happy to find a place where we did not have to worry about her care and happiness.

My husband had to move out from Memory Care Unit because of financial reasons, but for 4 years he used to get an excellent care - so much love and tenderness, and attention to all his needs. Our family appreciate this very much. Thank all of you, especially Memory Care Unit team.

I had a sense of the size and condition of rooms. I saw how the dining area is laid out. I was given pertinent information on services and staffing.

They moved in during Covid, and there weren't any activities going on at the time. But now that those restrictions are gone, there are still no activities going on, other than taking residents out for a walk if the weather is nice. But my biggest complaint is - it was a really hard landing. They didn't really acquaint us with how things worked and how best to communicate with the staff and what to expect as far as transition for my loved ones. It required me to be constantly calling them to get information. I thought there would have been an orientation for the families. And I thought I saw in their material that there were family meetings they hold periodically. But none have occurred yet. On the other hand, the place is very clean. I feel my mom is very safe there. My stepfather loves the food. My mother not so much, but she was pickier even eating the food I cooked her. The biggest thing was that hard landing. We've also had some billing issues that took over two months to resolve. But that has gotten resolved now. Would I recommend people put their parents here? Absolutely. You can rest assured that your loved ones will be well cared for. And that has taken a huge weight off my shoulders. But I hope that they can develop some sort of orientation for the family regarding how things work and what to expect. And I would also like to see some improvements in their communication.

Thank you so much [name removed] for all your help. You truly made our loved ones decision on moving into an assisted living from her beloved home of 18 years easy and also made my job as a first time power of attorney/best friend of her's very easy. We are so happy with the community and care our loved one has been receiving. Thanks again for all your help.

We chose Sunrise of Sunnyvale at the time because it was my mother in laws first choice because she knew other people who were here. Everyone here is extremely nice, but it seems somewhat disorganized and I think that the nursing staff could use some improvement on communication to families. Due to our experience, we would not recommend them to others. We feel she is safe but it is just not the right fit for us.

I would recommend you search further especially for memory care. I started at one amount in a month and it almost quadrupled in the next. The staff seems to be fair in most aspects. The office staff is also good to work with.

[Name removed] was very helpful. Nice facility. Wonderful employee's.

This place has a very friendly atmosphere and things have been going well for my wife because they take good care of her. The staff is easy to communicate with and they answer all of my questions. I’ve eaten there quite a few times and the food is really good. It seems well balanced and pretty nutritious. The menu offers a lot of different choices, but if you don’t want something on the main menu then there are different options that you can choose. The cleanliness is good, every time I go to visit my wife her room is very clean. They have plenty of games that require physical and mental dexterity, there are quizzes on what’s going on and they help stimulate the residents’ memories with quizzes about their life or the past. The other residents seem happy to be there and they’re pretty friendly. We’re moving to a different community soon, but it’s only because I want to be able to live with her. The rooms here are too small for us to be together.

I had a tour and a lengthy Q&A with [Removed]from marketing. She was very knowledgeable and answered all of my questions thoroughly. This place stands out from the crowd - there is a feeling of openness. People sit where they want at meal time and have choices of activities. There are several common areas as well as outdoor areas. When I visited there were residents in the dining room, in the library, in the TV room, and some chatting on the front porch. Even in the memory care area most of the residents were in the common room interacting with the carers and not shut away in their rooms.

This facility is confident they could take my dad. It seemed good, but I wonder about their scrutiny. They have no memory care units, but do have an assisted living studio. Seemed like staff was engaged, involved, and well liked, but less so than Belmont. Dangled the $5000 move in waiver if we do it in August.

It was a very nice and clean community that we toured. The staff was very friendly and knowledgeable and answered all of our questions. We chose another community that was more in line with our needs for memory care.

I have no complaints of how things went during my tour of this community. The staff where on time to my appointment and had nice presentation prepared for my visit. I was offered a meal to try and got to see the entire building from front to back. They had a spacious common areas and the apartments where very clean. It was a great place just not the right fit for me in the end decision.

For 9 days we had my mom here but it is not the appropriate place for her. It is a nice place but the population was far gone and she is more coherent. She only had one person to talk with. The staff were great and good with the care and the administrator was great. The residents are all high level dementia, Not for one who is still active and understanding what is going on.

Not clean as i liked for my mom. The staff was not friendly. I was not happy that the other patients seemed very down and no one could ever smile. My mom is very out going and up beat. This community was not good for my mom to be in. Other families should consider other options

Sunrise of Sunnyvale is a great place to live. It's been a hard adjustment but the staff and residents have tried t make it easier. The care is good. The food is great. The only thing is that I did not expect it to be so expensive and not sure how long it will last.