Sunrise Senior Living

Problems continue at this facility. There is a constant turnover of personnel. They have not yet had an Activities Director that has related to the residents in any meaningful way. At this time, they are again without one and supposedly actively searching. There is a new management company and that, too, has brought some problems. They have substituted med techs for LPN's. A med tech doesn't have the background to pickup on problems as an LPN does. The caregivers rarely seem to relate to their charges...they lack warmth and caring.

My mother has been at the facility for 2 years. The daily staff of personal aids and kitchen staff is excellent. Caring and considerate. I have had a good relationship with the management for nursing and direct services personnel. However I have had major issue with the business office over important paper work and billing which have since been resolved. I would review all of your parents applications, emergency info, and bills on a regular basis. The director at Sunrise is lacking in professionalism and compassion. I had to go above her to a supervisor and to corporate to finally get some information corrected on my mom's emergency sheet. Make sure your parent's doctor is connected to the hospital you choose. This is key. The doctor at Sunrise sees my mom as a "private" patient and he is very good. Lutheran Memorial seems a good hospital and that is who the facility uses. Good luck continue to advocate and watch dog your parent's care regularly.

Our biggest issue is they claim to work with special diets, but in reality, the kitchen staff keeps telling my Mom, "just don't eat it!" She gets terrible diarrhea when she has any of their soups for lunch. The scrambled eggs in the morning are scrambled in some sort of oil that also causes her diarrhea. Many food items at either breakfast, lunch or dinner cause the same gastric distress. She has told them she can't eat things cooked with tropical oils, soybean oil, generic "vegetable" oil. The answer from the kitchen staff is always the same...don't eat it! When she is paying over $4000.00 a month for a small apartment and meals are included, shouldn't they work with people with special diets?? How do any of the diabetics survive there also. Needless to say we are looking for another place for her to move that actually does cater to special diets.

I didn't get very far in touring this community. When I saw it I immediately didn't want to go in. The outside was really old looking and looked like an apartment complex in a residential area. There was really no parking available, it just did not seem like an ideal situation.

This community was very expensive. A young employee made a comment that I found to be very callous and uncaring, and inappropriate, that really made me think twice about this community. He mentioned that when the residents are with it and able to understand, you pay more for a better community and when they don't really understand anymore, you spend less on a place that isn't as nice, since they don't know where they are then anyway. I got the impression that they just want to nickle and dime these people for all they have. We chose something else.

We toured this facility a few months ago and we felt it was overpriced for what they offer. We saw some other places that offered more for less.

Sunrise of Haverford is friendly and nice place. The daily care is fine. However there is very little emphasis on family communication from Sunrise care management. My stepfather experienced a great deal of difficulty around a roommate situation that we were not made aware of. Sunrise only contacted us when the situation had reached the point where they felt (without family input) that his level of agitation required one to one care. If this facility wishes to move up a level its leadership should consider that family participation be an aspect of implementing decisions made by Sunrise that are significant events in the resident's life.

Moved my parents there earlier this year have to say the staff that actually helps my folks are great. The people in Admin offices not so great they promise you all kinds of things get you in there then pretty much forget about you. The food is pretty good but the portions are way way to small. For the price you have to pay you would think the Admin staff would be bending over backwards to help, we are thinking of moving my parents but know it would be a set back for them as they have dementia. We are going to give it until late summer and if it keeps up we will do more through research and move them if need be..Also when I only made "fair" of friendliness it only applies to Admin Staff not the staff actually caring for my parents. It would be great to actually have an email answered in a timely manner instead of having to call

Prices are high here. A studio of about 300 sq. feet runs about $3660 per month. A larger studio runs $4050. A one-bedroom would be $3750-$4650. This does not include care costs which range from $527-$2480 in additional fees. The 'membership' fee is $2000 and is charged only once.

The Independent Living side is the focus here. My mother was a resident in Independent Living for a while and enjoyed it a lot. The staff is generally pleasant. The Assisted Living side seems dreadful. They just seem to be sitting around there without much to do. There is not enough space for them to plan many activities, and they pack the place, so it's a full money making house. The residents on the Independent side live in fear that they might end up there. Overhearing comments from the residents on the Independent side, such as, "I hope I don't end up over there" was quite common. They would be best as a fully Independent Living facility, which is what they do best.

It was clean and friendly, just like most of the places I saw, it was the sales staff that made the difference. I never got a straight answer out of them. They quoted me three different prices. That made me nervous, what was going to happen once we moved in? I went with a community that was much more straightforward to deal with.

My late aunt stayed in the "reminiscence" unit about a month. Be careful about putting loved ones with dementia here. It is a "one size fits all" type of care that may be good for some, but not all dementia patients. Aunt's memories and faculties were certainly failing, but she was with it enough to be aware of Alzheimer patients walking up and down the hall, trying to get into rooms, taking people's belongings, etc. -- and to be uncomfortable with it, as were we. Dementia is a complicated, many-faceted disease. Don't be fooled by thinking nice, pretty apartments (which the patients are kept locked out of anyway) are the answer to all dementia care. Also, they accepted an expensive delivery of her meds one day before she passed away, which could have been returned to the pharmacy (b/c they're on punch cards). They lied and said they couldn't be returned and still haven't made good on it.

I'd had some experience with this location when my mother lived there, and I was very unimpressed. The attitude of the staff, from the top down, is just not a loving environment. Everyone from the director to the aides felt like they were just there to get their paycheck, and it was not a nice atmosphere at all.

During our tour I noticed that this place seemed a bit overcrowded. It was also not as clean as some of the other locations that we visited, and had a noticeable odor, which was a big turn off for me. Compared to some of the other locations we looked at nearby this was not very impressive at all.

My mom's been out of there for a little while now. She needed more care and we couldn't afford upstairs, the memory care, and even if we could they didn't have any openings. It's really too bad they didn't assess her correctly in the first place. They tried to take care of her but after falling so many times I just didn't feel that was good enough. I was kind of disappointed that they didn't admit they couldn't provide the care she needed from the start. The people there were very nice but they really really need to screen people. She was there not even two months and they kept the deposit. When we moved her in they didn't clean the carpet or paint the room. I get that they are trying to accommodate people getting in there quickly but it kind of felt like it was all about the money. I mean, why didn't they tell us she really needed more care than they could provide?

I do not feel that Sunrise lives up to it's promises. My family member is in the Reminisence unit and I do not feel that they provide all the activities that they list on the activity calendar. Also, they have unskilled staff leading the activities. On the plus side, the staff is caring and patient and the facility is kept very clean.

My mother stayed at this facility for a couple months. The care she needed was really more than they were equipped to deal with (despite the fact they stated in writing they were ready for her) Most of the staff is friendly, but we had several bad experiences with at least two of the caregivers and had to ask they not be assigned to mom. The nurse seems a bit overwhelmed at times, and isn't the 'go out of my way to help' type that we found in other Sunrise communities. Overall it is clean, safe, and has a nice community with activities every day. Well suited for those who just need a little extra help, but not equipped for those who have had a serious stroke or similar mobility related issue.

We had to take our mother out. She wasn't getting good attention there. About 2 weeks ago she fell and broke her pelvis and at that point they said that she needed more attention than they could give her. It did not work out well.

We had a deposit down but her health was snowballing and it didn't work out, we were jsut going back and forth from rehab to the hospital but they're beautiful communities and everything is nice and clean, high ceilings, gorgeous moldings but then you see something like the Frontline thing and it scares the hell out of you. And then you have a 10000 a month just for assisted living.

We're now getting the wrinkles ironed out but it's a very friendly, casual kind of place and that appealed to me. It seemed very friednly and the people there seemed happy, it was a very pleasant appearance and clean and neat. I must speak highly for two people, the rest of them I had to work hard with them to listen to me and keep me in the loop. Mainly the problem arose with medical insurance, she had gotten really ill but no one had called the doctor back and I was furious and wanted to know why she was being neglected and they said it was because they couldn't bill her insurance and all of those excuses but we got over that hurdle when the insurance took over. Then a medication problem arose, its pretty much straightened out right now but Sharon, who is an absolute doll, saw me in the lobby and told me to talk to the director who said he would take care of the problem and he did. Make it very clear when you go in there how they're going to handle medications and the insurance they have because it sounded like an easy transition but it certianly wasn't.