Sunrise Senior Living

I loved the staff and the sales person. He was very personable and gave great information. But the facility itself was older, and I was just not impressed with it.

The 2 stars are because they were available for respite and we were desperate. Father went in first then mother went after hospital. They had a room and a bed. But the “enhanced assistance “ was paid for but essentially nonexistent. No showers for either of my parents although paid for twice a week. When this was discovered provided first shower on a Thursday and second on a Saturday Clothes we’re supposed to be washed folded and put away. Not washed without reminder and not put away. Meals terrible, delayed (main course 30-40 minutes after sit down, ran out of basics like milk. Staff did not check on them. Gave opportunities to improve with little results. No supervision of staff.

Sunrise at FlatIrons was not for us. The lady who was showing us around seemed disinterested which did not give us a good feeling. The facility has multiple stories and the room that they had available was just about as far away from the dining room and activities that it could be. The atmosphere was also very noisy.

Sunrise was one of our top choices and we were on a waiting list. I got a call saying that they heard we were interested in the facility even though we had already toured twice. They had no record of us being there and we were not on a waiting list. We got to eat a meal and it was hotdogs for lunch, when they brought it out it was just a plain hotdog with no condiments or anything so we were not too impressed with the food. The staff were all super nice and the environment was pleasant.

For the price, the care is unacceptable. You have to check in on your loved one a lot to make sure they are getting take care of. If they have complex health issues, do not go there. They deal with issues by a discount of payment before addressing their own issues. My loved one developed a wound while there that was not properly addressed for days. It could have resulted in further health issues. The communication was sub par from nursing staff. Medication was mismanaged during her time their. She didn't get medications she was supposed to get on numerous occasions.

Overall we would not recommend this community to families who loves ones need assistance showering, getting to the refrigerator, or really any basic daily needs. We were told if we paid for this certain level of higher care that our loved one would receive that exact level of care. However that was not the case, our expectations and promises were not followed through with. If your loved one does not need much assistance this could be a great spot for them.

Wasn't that impressed with it.

the staff at Sunrise of Raleigh are unresponsive and the care is lacking. the response(s) from administration to make appropriate changes are lacking as well.

We were given information that was not necessarily correct for our family member. They were not able to provide the adequate level of care our loved one needed, and their safety precaution's seriously need to be updated very very badly/

My mother was in this facility for four months. They screwed up the billing twice in that short time. The nurse, [name removed], who was assigned to her during the day was excellent and communicated with me frequently. The staff did not communicate with each other well. Ex. I bought and had in Mom's room a transport chair. The two times I took mom out the feet were missing. No one knew where they were but they were in the room on in between visits. The wheelchair they provided Mom was very hard to lock and she had minor falls in the bathroom. I finally bought an appropriate wheelchair for her. Staff would tell you something would be done but that person neither knew nor was authorized to address the matter. If you connected with the correct staff matters often were resolved quickly.

I feel they misrepresented themselves as far as their services. They had a separate memory care unit that was in a different part of the building, but they didn't tell us that quite a few of their assisted living residents had dementia. We also did not find out until later that the entire facility is locked down, not just the memory care unit. So the assisted living residents are not able to leave the facility, or even go sit on a chair outside without an attendant. Which was terrible for my loved one, who did not have dementia. They did wellness checks every morning at 5 am, and consequently woke everybody up. I had issues being able to reach their staff at night to check on my loved one. They told me they had an administrator on site every single day, which they actually did. But they told me they had Bridge twice a week, and it turned out they had no residents who remembered how to play. Misrepresentation was the main problem I had with them.

We have had tons of problems, especially with billing. The staff to resident ratio is very bad, there are only 2 girls working on the floor that are doing everything and I am not happy with her care. The new person who running it does not have any experience. I have nothing but complaints, it has been a very bad experience for her.

I would not recommend this facility based off my tour experience. The guy giving the tour was nice, but the activities director was extremely rude towards us and it overshadowed the experience and gave the whole place a bad vibe.

Before paying extra fees for services, make sure your parent needs those services before paying for them.

This community felt like a hotel, and the pricing was a la carte.

Our family did not have a very good experience during the few months our loved one was there, we aren't sure if it was due to staffing and maybe things have gotten better but for us it was not a good experience. On the memory care side we did not feel that they could care for dementia and Alzheimer patients. At one point they had a tremendous amount of residents go to the emergency room for behavioral outbreaks, they at the time were not adequately able to handle our loved ones care and the failed to manage our loved ones medication properly to where our loved one was going through withdrawals.

This community was to big for my loved one, also I was told I could visit one day a week for two hours only due to covid. They said that this was state wide but I found out that it was not. I needed to be able to see my loved one more than that.

This community did not compare to the facility that we picked for our loved one. Just was not what we were looking for.

I toured Sunrise at Webb Gin and did not like the facility at all.

Our tour of Sunrise Hunter Mill was not very good. Due to Covid, they couldn’t show us the actual room our loved one would live in. It was a pretty hard sell, and I felt very pressured. Also it was a much larger community than we wanted for our loved one.