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Sunrise Senior Living is a dedicated elder care provider with 230 communities across the country, including Best of Senior Living Award winners, and 12,066 reviews averaging 4.3 out of 5. Providing the care and support residents need to lead active and fulfilled lifestyles, the Sunrise Senior Living care team is committed to delivering quality independent living, assisted living, memory care, and respite care. Sunrise care services help empower residents to explore their passions while maintaining their independence as they age. Through Sunrise Live With Purpose signature programs, residents receive comforting home-cooked meals and a blend of daily activities that enrich the mind, body, and spirit.
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9.2

Review Score

12,066 reviews
230 communities
34 senior living award communities
Starting from $X,XXX/mo
11 community videos

Sunrise Senior Living community listings

Showing 230 communities
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Sunrise at Sterling Canyon

25815 McBean Parkway, Valencia, CA 91355

Starting at$X,XXX+ monthly
19
19 Photos available
4
4 Floor plans available
9.9
Review Score
57 reviews

[name removed] was our liaison and he was very friendly. Very informative. Family friendly. They need to be more diligent with bathroom, bedroom. Trash especially. From what I've heard, the food is great and...

Provides: Assisted Living, Memory Care

Located in the heart of Valencia, Sunrise at Sterling Canyon is situated next door to Henry Mayo Newhall Memorial Hospital, across the street from Granary Square and just blocks away from Valencia Town Center Mall. Sunrise at Sterling Canyon sits just around the corner from the beautiful Vista...

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Sunrise of Fair Oaks CA

4820 Hazel Avenue, Fair Oaks, CA 95628

Starting at$X,XXX+ monthly
16
16 Photos available
4
4 Floor plans available
9.9
Review Score
50 reviews

I was going to move mom but she has been so well cared for and improved every time from serious issues there care and understanding is awesome.

Provides: Assisted Living, Memory Care

Located just one mile from HWY 50, Sunrise of Fair Oaks is centrally located between El Dorado and Placer Counties. Nestled between oak trees on the corner of Hazel Ave. and Sunset Ave., residents enjoy the intimate and home like feel of Fair Oaks. We offer a large range of individualized...

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Sunrise at Siegen

9351 Siegen Lane, Baton Rouge, LA 70810

Starting at$X,XXX+ monthly
11
11 Photos available
4
4 Floor plans available
9.9
Review Score
48 reviews

Ease of moving.in, welcoming and attentive staff, food could use more variety.. but I suppose that is difficult. Room size was good, amenities were good - walking path and group rooms downstairs.. we did not...

Provides: Assisted Living, Memory Care

Sunrise at Siegen is an assisted living community situated in the lovely cultural capital of Baton Rouge, East Baton Rouge Parish, Louisiana. Louisiana is one state that has increasingly been an independent setup and it has been incredibly endowed with French culture and customs. This...

... Read more

Sunrise of Yorba Linda

4792 Lakeview Avenue, Yorba Linda, CA 92886

Starting at$X,XXX+ monthly
12
12 Photos available
5
5 Floor plans available
9.9
Review Score
63 reviews

A Place for Mom was extremely helpful in setting up visits to three highly rated assisted living homes. Sunrise Senior Living of Yorba Linda was the cleanest, friendliest, and most homey facility. We...

Provides: Assisted Living, Memory Care

Sunrise of Yorba Linda is located in a quiet, residential community at Lakeview and Lemon. We are within steps of the new Yorba Linda Library and Cultural Center and across the street from the Yorba Linda Towne Center complete with shops, eateries and theatres. We are also within minutes of ...

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Greeley Place

1051 6th Street, Greeley, CO 80631

Starting at$X,XXX+ monthly
19
19 Photos available
12
12 Floor plans available
9.9
Review Score
91 reviews

When my dad turned 83, he was still sharp and independent, but he was starting to need help with a few daily things like medication reminders and light housekeeping. We looked at several options, but Greeley...

Provides: Independent Living

Greeley PlaceLush greenery and scenic, Rocky Mountain views surround you at Greeley Place — a pet-friendly Sky Active Living community. You’ll immediately feel at home in our welcoming community. Our location makes it easy to enjoy local museums, nearby parks, live performances at the civic...

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Sunrise of Henderson

1555 West Horizon Ridge, Henderson, NV 89012

Starting at$X,XXX+ monthly
15
15 Photos available
9.9
Review Score
64 reviews

I wanted to take a moment to express my gratitude and appreciation for your role in finding Sunrise for our family. Exactly one year ago, we were facing a difficult situation with my father's health, and we...

Provides: Assisted Living, Memory Care

Sunrise of Henderson is nestled in the Green Valley area of Henderson and has million dollar views of casinos, mountains and sunsets coupled with a beautiful climate to enjoy with friends and loved ones. Residents enjoy the outdoor patios as hummingbirds flit about the gardens and small lemon...

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Sunrise of Sunnyvale

633 South Knickerbocker Drive, Sunnyvale, CA 94087

Starting at$X,XXX+ monthly
13
13 Photos available
4
4 Floor plans available
9.8
Review Score
62 reviews

The welcome staff is amazing! They make you feel like your loved one is on the right place. The continually reach out to me and call me with any updates going on with my dad. I've even had to ask them to...

Provides: Assisted Living, Memory Care

About Sunrise of SunnyvaleCommunity & Location Highlights:Convenient location in beautiful Sunnyvale, CANear El Camino HospitalRooftop garden with stunning views of the surrounding regionConvenient access via Highways 85, 101, 880 and 280Minutes from Sunnyvale Town Center, featuring Macy's...

... Read more

Sunrise of Rocklin

6100 Sierra College Boulevard, Rocklin, CA 95677

Starting at$X,XXX+ monthly
16
16 Photos available
4
4 Floor plans available
9.8
Review Score
62 reviews

My grandpa lives here, and he loves the staff. They are so kind and caring with him, and it gives our family peace of mind knowing he is in such a warm and supportive environment. We’re so grateful for the...

Most Friendly
Provides: Assisted Living, Memory Care

Community & Location Highlights:Conveniently located in a country-like, residential neighborhood in Rocklin, CANurses on staff to manage resident well-being and complex medical situationsAccommodate couples who want to stay together, but have different care needsProviding placement in...

... Read more

Sunrise of Buffalo Grove

180 West Half Day Road, Buffalo Grove, IL 60089

Starting at$X,XXX+ monthly
16
16 Photos available
3
3 Floor plans available
9.8
Review Score
64 reviews

Since moving into Sunrise of Buffalo Grove, my 105 year-old father has made new friends, put on a few healthy pounds, improved his word puzzle skills, and received outstanding care from the staff. My wife...

Provides: Assisted Living, Memory Care

In elegant, residential environments, we deliver the finest in senior care, and are recognized internationally for both quality and innovation. Guided by our Principles of Service, Sunrise affords families peace-of-mind by providing today's seniors with a range of personalized assisted living...

... Read more

Sunrise of Montgomery Village

19310 Club House Road, Gaithersburg, MD 20886

Starting at$X,XXX+ monthly
17
17 Photos available
9.8
Review Score
79 reviews

Most of the staff is Spanish speakers first. You may have some problems there. Transportation to doctors appointments may be a issue. They only run Tuesday and Friday. There's a mileage limitation on that....

Provides: Assisted Living, Memory Care, Independent Living

The moment you walk through our door, you'll feel at home. From our warm, inviting fireplace to our cozy, family-like atmosphere, Sunrise at Montgomery Village is a step above the typical senior residence. For the past fifteen years, our caring and experienced staff has been helping seniors live...

... Read more

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Sunrise of Sandy

2130 East 9400 South, Sandy, UT 84093

Starting at$X,XXX+ monthly
10
10 Photos available
4
4 Floor plans available
9.8
Review Score
96 reviews

We didn't ask about end of life care and we probably should have. With not knowing what to expect from the facility during this time I would like other families to know how great they were with all of our...

Most Friendly
Provides: Assisted Living, Memory Care

Community & Location Highlights:Offering assisted living, memory care and short-term staysNear Alta View Hospital and Alta View Senior ClinicClose to Sandy Senior Center, the Quarry Shopping Center, South Towne Mall, Jordan Commons movie theater, La Caille, Sandy Amphitheater and Rio Tinto...

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Brighton Gardens of St. Charles

600 Dunham Road, Saint Charles, IL 60174

Starting at$X,XXX+ monthly
21
21 Photos available
9.8
Review Score
101 reviews

Brighton Gardens was recommended to us by A Place For Mom, as a place that could provide the assisted living services that my mother-in-law needed. My MIL was opposed to going to an assisted living but being...

Provides: Assisted Living, Memory Care

We stop at nothing to make our residents' experience engaging and inviting, and we've learned that the little things make a big difference! With over 35 years of experience, the Brighton Gardens of St. Charles provides both Assisted Living and Memory Care in a cozy and warm setting that offers...

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Sunrise of Danville

1027 Diablo Road, Danville, CA 94526

Starting at$X,XXX+ monthly
11
11 Photos available
2
2 Floor plans available
9.8
Review Score
93 reviews

From the moment we walked in, we felt welcomed—not just as potential residents, but as family. The team has gone above and beyond to ensure our mom feels safe, cared for, and, most importantly, loved. Every...

Best of Senior Living All Star
Provides: Assisted Living, Memory Care

Community & Location Highlights:Conveniently located in Danville, CAVery close to Blackhawk Medical CenterMinutes from beautiful Diablo Country ClubSurrounded by stunning gardensSunrise of Danville, in Danville, California, offers a loving environment, staffed by experienced caregivers. Our...

... Read more

Sunrise of Sheepshead

2211 Emmons Avenue, Brooklyn, NY 11235

Starting at$X,XXX+ monthly
17
17 Photos available
3
3 Floor plans available
9.7
Review Score
80 reviews

My mother in law has adjusted well to Sunrise and is making friends, enjoying the activities, and really appreciates the kindness and attentiveness of the staff. The location is also good. She hasn’t been...

Provides: Assisted Living, Memory Care

Additional Amenities at Sunrise of Sheepshead Bay: Sunrise of Sheepshead Bay has a residential feel and feels set away from the hustle and bustle Brooklyn has to offer. Right outside our doors though we also offer a large parking lot for our residents and their visitors. Our location affords many...

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Sugar Valley Estates

4320 Georgetown Drive, Loveland, CO 80538

Starting at$X,XXX+ monthly
16
16 Photos available
9.7
Review Score
76 reviews

The staff is great, helpful and doing what is right for the community. The food is fantastic for a facility this large. We just got a new activity director with a lot of enthusiasm. I would recommend it to...

Provides: Independent Living

Sugar Valley EstatesSituated in the foothills of the Rockies- just a few miles west of Boyd Lake is Sugar Valley Estates, a Sky Active Living community. Here, you can continue enjoying the pastimes you love while having access to the independent living services you deserve. Traditional...

... Read more

The Jefferson

900 North Taylor Street, Arlington, VA 22203

Starting at$X,XXX+ monthly
36
36 Photos available
10
10 Floor plans available
9.7
Review Score
43 reviews

The engineer did a great job doing a super work hanging the pictures he was supposed to do, He also fixed my kitchen sink which I was glad to use it again. All the time he was doing his job asked me to...

Provides: Assisted Living, Memory Care, Independent Living

Welcome to The Jefferson, where ownership and a unique approach to active aging are conveniently located at The Gateway to Arlington Virginia, just minutes away from Washington, DC.The Jefferson has skillfully combined independence, luxury,services and amenities with the security of home...

... Read more

Sunrise of Five Forks

3997 Five Forks Trickum Road, Lilburn, GA 30047

Starting at$X,XXX+ monthly
15
15 Photos available
4
4 Floor plans available
9.7
Review Score
84 reviews

Sunrise at Five Forks has taken care of our mother for the last 7 months. They cared for her needs in independent living & then in memory care. Each area was set for her specific care for her needs at that...

Provides: Assisted Living, Memory Care

Sunrise at Five Forks, a Sunrise Senior Living Community is located in Lilburn, GA close to shopping, physician offices, churches, and major hospitals. At Sunrise, we welcome seniors into a warm, inviting community. We offer a choice of accommodations, from Companion to Two-Bedroom Suites. Each...

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Sunrise of Providence

5114 Providence Road, Charlotte, NC 28226

Starting at$X,XXX+ monthly
1
1 Video available
18
18 Photos available
3
3 Floor plans available
9.7
Review Score
77 reviews

It's been a good experience overall. have been pleased with the service levels. Food is pretty good. Clean facility and the help has been very good.

Provides: Assisted Living, Memory Care

In elegant, residential environments, we deliver the finest in senior care, and are recognized internationally for both quality and innovation. Guided by our Principles of Service, Sunrise affords families peace-of-mind by providing today's seniors with a range of personalized assisted living...

... Read more

Sunrise of Shelby Township

46471 Hayes Road, Shelby Township, MI 48315

Starting at$X,XXX+ monthly
15
15 Photos available
4
4 Floor plans available
9.7
Review Score
84 reviews

Staff very friendly and caring. Food is excellent. Levels of care very expensive. Studio room exceptionally small. Only enough space for a twin bed.

Provides: Assisted Living, Memory Care

Our community is ready to celebrate 15 years this February. Our staff has over 50 combined years of care giving experience. We were awarded the Bronze Commitment to Quality Award by the NQA. Sunrise has over 350 locations is the US, Canada and England. We have been around for 40 years and what...

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Sunrise of Chevy Chase

2201 Colston Drive, Silver Spring, MD 20910

Starting at$X,XXX+ monthly
24
24 Photos available
9
9 Floor plans available
9.7
Review Score
21 reviews

They all have compassion. That is worth a lot during a stressful time. In general I have a very high opinion of Sunrise Chevy Chase and recommend it highly.

Provides: Assisted Living, Memory Care

At Sunrise of Chevy Chase, conveniently located adjacent to Washington, DC, in Maryland’s Montgomery County, we provide a safe, comfortable living environment and excellent care delivered by an experienced, compassionate team of caregivers. Our beautiful community, nestled in a desirable...

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Sunrise Villa Olympia Fields

3633 Breakers Dr, Olympia Fields, IL 60461

Starting at$X,XXX+ monthly
19
19 Photos available
4
4 Floor plans available
9.7
Review Score
76 reviews

The staff and resident at Sunrise are very friendly. The staff is professional and it is very apparent that they care about the people they care for.

Provides: Assisted Living, Independent Living

Just 30 minutes south of Chicago, Sunrise Villa Olympia Fields provides a highly personalized approach to care, including independent and assisted living tailored to resident needs and abilities. Here, you have a choice of unique ranch-style townhome villas with two-car garages, front porches,...

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Sunrise of Plymouth Beach

97 Warren Avenue, Plymouth, MA 02360

Starting at$X,XXX+ monthly
13
13 Photos available
3
3 Floor plans available
9.6
Review Score
55 reviews

The staff is very kind to the residents. Treat them like family. Social life and activities are well thought out and Sunrise tries to be not repetitious. Happy hour every day at 3pm. Many functions that...

Provides: Assisted Living, Memory Care

Set in a quiet, seaside neighborhood on the bay, Plymouth Senior Living offers gorgeous water views from our wooded campus. Here, you will receive the very best in personalized care from our expertly trained team, including assisted living and memory care. Let us take care of the everyday details...

... Read more

Bedford Court, a CCRC

3701 International Drive, Silver Spring, MD 20906

Starting at$X,XXX+ monthly
10
10 Photos available
13
13 Floor plans available
9.6
Review Score
105 reviews

Staff are extremely friendly and helpful. Facility is clean and well maintained. A huge variety of organized activities. They think of little extra perks like iced lemon water in the lobby during the summer.

Provides: Assisted Living, Independent Living

Bedford Court is a Continuing Care Retirement Community with one of the lowest Entrance Fee that is 100% refundable. Located within walking distance of the Leisure World shopping center. Our community offers you a comfortable lifestyle, superb amenities and the highest standards of hospitality...

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Sunrise of Mt Vernon

8033 Holland Drive, Alexandria, VA 22306

Starting at$X,XXX+ monthly
10
10 Photos available
4
4 Floor plans available
9.6
Review Score
67 reviews

They made a difficult responsibility much easier for me. Yes, we would for sure recommend this community to other families based on the experience so far.

Provides: Assisted Living, Memory Care

In elegant, residential environments, we deliver the finest in senior care, and are recognized internationally for both quality and innovation. Guided by our Principles of Service, Sunrise affords families peace-of-mind by providing today's seniors with a range of personalized assisted living...

... Read more

Sunrise of Metairie

3732 W. Esplanade Avenue, Metairie, LA 70002

Starting at$X,XXX+ monthly
17
17 Photos available
4
4 Floor plans available
9.6
Review Score
88 reviews

I find the facility very friendly and especially the other families I see there. That tells me they are happy too that their loved ones are there.

Provides: Assisted Living, Memory Care

At Sunrise Senior Living, we believe life is precious and worth celebrating every day. And what better way to celebrate than in a community that feels like home. A senior's life is an accumulation of richness, accomplishments, loves, learnings, trails and successes. This is a community where that...

... Read more
Viewing 1-25 out of 230 communities

Community videos

View the Sunrise Senior Living lifestyle. From private and common living areas to activities and dining options, these virtual tours will show you how Sunrise Senior Living welcomes its residents home.

Sunrise of Bellevue

Take a virtual tour of Sunrise of Bellevue, WA.
Take a virtual tour of Sagebrook Senior Living at Bellevue, an assisted living, memory care and independent living facility in Bellevue, WA. This pet friendly senior living facility features specialized memory care training for staff, special dining programs, and educational speakers/lifelong learning. To schedule a live tour or to compare options, contact a local senior living advisor.

1 min March 22, 2022

Sunrise of Mercer Island

Take a virtual tour of Sunrise of Mercer Island, WA.
Take a virtual tour of Sunrise of Mercer Island, a maintenance-free assisted living and memory care community located in Mercer Island, WA. To schedule a live tour or to compare options, contact a local senior living advisor.

1 min March 22, 2022

Sunrise of Decatur

Take a virtual tour of Sunrise in Decatur, GA.
Take a virtual tour of Sunrise of Decatur, an assisted living and memory care community in Decatur, GA., featuring a beautician, meals, and activities for a fulfilling and maintenance-free lifestyle. To schedule a live tour or to compare options, contact a local senior living advisor.

1 min March 23, 2022

PruittPlace Buckhead

Take a virtual tour of Brighton Gardens of Buckhead in Atlanta, GA
Take a virtual tour of Brighton Gardens of Buckhead, a maintenance-free assisted living and memory care community located in Atlanta, GA. To schedule a live tour or to compare options, contact a local senior living advisor.

1 min March 22, 2022

Sunrise of Buckhead

Take a virtual tour of Sunrise of Buckhead in Atlanta, GA
Take a virtual tour of Sunrise of Buckhead, a maintenance-free assisted living and memory care community in Atlanta, GA. To schedule a live tour or to compare options, contact a local senior living advisor.

1 min March 23, 2022

Sunrise of Scottsdale

Take a virtual tour of Sunrise of Scottsdale in Scottsdale, AZ
Take a virtual tour of Sunrise of Scottsdale, a maintenance-free Assisted Living and Memory Care community located in Scottsdale, AZ. To schedule a live tour, contact a local senior living advisor.

1 min May 15, 2022

Sunrise of Chandler

Take a virtual tour of Sunrise of Chandler in Chandler, AZ.
Take a virtual tour of Sunrise of Chandler, a maintenance-free pet friendly Assisted Living and Memory Care community located in Chandler, AZ. To schedule a live tour, contact a local senior living advisor

1 min August 22, 2022

Sunrise of Lincoln Park

Take a virtual tour of Sunrise of Lincoln Park in Chicago, IL
Take a virtual tour of Sunrise of Lincoln Park, a maintenance-free pet friendly Assisted Living and Memory Care community located in Chicago, IL. To schedule a live tour, contact a local senior living advisor.

1 min December 22, 2022

Sunrise of Park Ridge

Take a virtual tour of Sunrise of Park Ridge in Park Ridge, IL
Take a virtual tour of Sunrise of Park Ridge, a maintenance-free pet friendly Assisted Living and Memory Care community located in Park Ridge, IL. To schedule a live tour, contact a local senior living advisor.

1 min December 22, 2022

Brighton Gardens of Charlotte

Take a virtual tour of Brighton Gardens of Charlotte in Charlotte, NC
Take a virtual tour of Brighton Gardens of Charlotte, a maintenance-free Assisted Living and Memory Care community located in Charlotte, NC. To schedule a live tour, contact a local senior living advisor.

1 min December 23, 2022

Sunrise of Providence

Take a virtual tour of Sunrise of Providence in Charlotte, NC
Take a virtual tour of Sunrise of Providence, a maintenance-free Assisted Living and Memory Care community located in Charlotte, NC. To schedule a live tour, contact a local senior living advisor.

1 min December 23, 2022

Reviews
for Sunrise Senior Living

9.2
Review Score
12,203 reviews

Review Score

12,203 reviews
9.2

Out of 10


5 star

58%

4 star

28%

3 star

9%

2 star

3%

1 star

4%

A Place for Mom has scored Sunrise Senior Living with 9.2 out of 10 using our proprietary review score based on 3,296 reviews in the last 2 years. Over all time, Sunrise Senior Living has 12,203 reviews with an average "overall experience" of 4.3 out of 5.

Cleanliness

4.3

Meals & Dining

4.1

Care Services

4.1

Activities

4.1

Staff

4.4

Value for Cost

4.0

Overall Experience
6,988
3,367
1,063
326
459
Date Submitted
624
1,254
3,296
Reviewer
965
7,195
3,770
111
Care Received
4,269
1,224
6,710
11501-11520 of 12203 reviews
Sort by

2.0
Robin H - Family/Friend
Assisted Living
March 16, 2023
Looks better than they are!!

The initial cost quote was low balled and once my loved one was there, it became apparent that the price was going to be $[removed] more per month. My brother had and has been taking his own medications for various conditions for over 50 years, but they insisted that they had to do it. They were unwilling to let him do this. Thus, the cost was significantly more than expected and well beyond his monthly income. Each month was billed in advance. When he moved out, we expected to pay the balance of the month for rent, but should have been reimbursed for the "nursing" (giving daily meds) service. This was $[removed], which on his income is a large amount. I have been trying since October (nearly 6 months) to get this refund. They never return calls!!! I would not recommend dealing with this community!!

Cleanliness

4

Friendliness

3

Meals & Dining

4

Care Services

3

Activities

3

Staff

3

Value for Cost

1


2.0
A - Family/Friend
Assisted Living
March 8, 2023
Bad service and a bad building

My parents have experienced an endless string of service failures. The most worrisome have been LONG lags in response time to their call buttons (when they are working!), nobody showing up to give my mom a shower when she's supposed to get one, broken elevator, and generally decripit state of the building. The food is bad and cold, especially breakfast, and they run out of the dinner entree regularly. Many of the staff don't give a crap. Some are nice and care, but overall a spirit of passive aggresiveness pervades. SO many things they could do to make it better, but they just don't. Management has said the right things at times, but mostly seem to be phoning it in.

Cleanliness

3

Friendliness

2

Meals & Dining

2

Care Services

1

Activities

2

Staff

2

Value for Cost

1


2.0
Bill - Family/Friend
Assisted Living
March 6, 2023
Verified Review
Not for long-term care

They didn't do much well. We were horribly disappointed. They need more staff, and provide transportation. Over sold under perform. Suitable for assisted living but not skilled nursing.

Cleanliness

2

Friendliness

2

Meals & Dining

2

Care Services

2

Activities

2

Staff

2

Value for Cost

2


2.0
Anonymous - Family/Friend
Assisted Living
February 9, 2023
Verified Review
Review for Sunrise of La Costa

I’m not happy at this point; I can’t get a response from billing to discuss our bill. I have called to speak to the billing person several times as well as emailed several times, and [name removed] has not responded at all over the last month.

Cleanliness

2

Friendliness

2

Meals & Dining

2

Care Services

2

Activities

2

Staff

2

Value for Cost

2


2.0
anonymous - Family/Friend
Assisted Living
February 2, 2023
Verified Review
Not As Promised

Overall it has not been a good experience, and I regret moving my loved one here. I was very disappointed. We were promised services and care that were not provided. Staff is not competent in caring for the elderly. They are impatient, and often rude.

Cleanliness

3

Friendliness

2

Meals & Dining

1

Care Services

1

Activities

3

Staff

1

Value for Cost

1


2.0
anonymous - Family/Friend
Memory Care
January 24, 2023
Verified Review
Disappointed

They don't use their own staff. It's agency staff. My mom was in memory care. Every time I visited her the staff was different. They often spoke Spanish while sitting with the residents (who didn't speak Spanish) while the residents were eating. All residents were parked in front of the TV during the day. They didn't want them in their rooms cause "they needed to keep an eye on them." So naps were in their chairs. There was no activity director for memory care. My mom went to the hospital in November. We moved everything out the day before Thanksgiving. She couldn't go back for medical reasons. We're still waiting for the refund. All in all - beautiful facility but wouldn't recommend it.

Cleanliness

5

Friendliness

2

Meals & Dining

No data collected

Care Services

2

Activities

1

Staff

2

Value for Cost

2


2.0
Kimberly A Herbst - Family/Friend
Independent Living
January 7, 2023
False advertising

The food is tasteless and very small servings. Activities are minimal. They only give an hour to go shopping. There is no back up bus when they have a breakdown. Refrigerators are very small. The place is clean and residents are nice. Not much interaction with staff .

Cleanliness

4

Friendliness

4

Meals & Dining

1

Care Services

2

Activities

1

Staff

No data collected

Value for Cost

1


2.0
anonymous - Family/Friend
Assisted Living
December 21, 2022
Verified Review
Would Not Recommend

Very poor communication between staff and family. Strong urine odor. Poor personal care and care of belongings such as clothing and linens.

Cleanliness

3

Friendliness

4

Meals & Dining

3

Care Services

2

Activities

2

Staff

3

Value for Cost

2


2.0
Lisa A. - Family/Friend
Independent Living
December 8, 2022
Just ok

Very upset of sudden price increase when never told moving in that annually this happens. Problem with mice. Overall its just ok. Wish we had looked around more or asked more questions about pricing.

Cleanliness

3

Friendliness

3

Meals & Dining

3

Care Services

3

Activities

3

Staff

3

Value for Cost

2


2.0
john s - Family/Friend
Assisted Living
December 1, 2022
Do Not Leave Your Family Member Here!

The staff does not Truly care for your loved one! The more you get to know the staff, the more is IS VERY CLEAR, ALL THEY CARE ABOUT IS GETTING MORE MONEY, MORE MONEY, MORE MONEY!!!!!! When we inquired with the staff about where all of our loved ones clothing, coats, etc. have gone, since they are all going missing and her closet is becoming more empty etc., (even with clothing we had just taken over days ago) the staff had the audacity to tell us, "Well, we don't think you ever even brought many clothes over, nor brought your family member more clothing a few days ago." ........Seriously, how dare they acuse us of making up some lies, when all we inquired about was our concern of where all of our family members belongings are going.. The staff is obviously stealing from the residents, and yet has the audacity to accuse us of LYING, when we have nothing to gain from it!!!!!! Nor are we the people who do that sort of thing!!!! AND, WE PAY THEM A HELL OF A LOT OF MONEY!!!!!!!!

Cleanliness

2

Friendliness

2

Meals & Dining

3

Care Services

2

Activities

No data collected

Staff

2

Value for Cost

2


2.0
Janet S. - Family/Friend
Memory Care
November 21, 2022
Proceed with Caution, Looks Can Be Deceiving

My mother lived at Sunrise of Haverford for four years, from 2018 to 2022. She was in Independent Living and then Memory Care. The first few years Sunrise was great, with caring staff, healthy appealing food, and fun activities. They even accommodated her little dogs. Things deteriorated and I eventually needed to move my mom. High turnover - from the director to the staff - is a major problem with periods of time when there were serious vacancies at many levels. Many of the staff were wonderful, but several ignored residents while they texted on their cell phones or treated residents disrespectfully. Food quality was poor, housekeeping poor. Note, too, that unlike places like [community name removed], Sunrise Haverford is licensed as a Board and Care Facility and not an Assisted Living Facility, so Sunrise can provide only limited care (no bedrails, etc). Proceed with extreme caution with Sunrise, and look elsewhere to see the difference. There are better choices.

Cleanliness

1

Friendliness

5

Meals & Dining

1

Care Services

2

Activities

1

Staff

3

Value for Cost

1


2.0
CR - Family/Friend
Independent Living
November 21, 2022
Verified Review
Would not recommend until they get their staffing shortage under control.

Everyone is very nice, but they are short staffed. So what they tell you is not what you get. For example getting your apartment cleaned. No housekeeper, no bus driver, short staffed in the dinning room and the washer and dryers are always broken. At this time I would not recommend until they get their staffing shortage under control.

Cleanliness

3

Friendliness

5

Meals & Dining

1

Care Services

No data collected

Activities

3

Staff

3

Value for Cost

2


2.0
anonymous - Family/Friend
Assisted Living
November 9, 2022
Verified Review
Sunrise experince

For a normal assisted living situation for an elderly individual, it has a nice and homey feel. My loved one was not in that category and they were not able to care for my loved one at the level that was needed and that they claimed they could do. Overall everyone was very nice and they communicated well with me, but just not the right place for my loved one.

Cleanliness

5

Friendliness

4

Meals & Dining

2

Care Services

2

Activities

No data collected

Staff

4

Value for Cost

3


2.0
anonymous - Family/Friend
Assisted Living
October 26, 2022
Verified Review
Sunrise of East Meadow Experience

They either underestimated the amount of care Mom needed or exaggerated their ability to care for her during the sales process. The rooms were smaller and more expensive than what Mom had at her previous facility. We had to move her because of the extended care she needed.

Cleanliness

3

Friendliness

3

Meals & Dining

3

Care Services

3

Activities

3

Staff

3

Value for Cost

1


2.0
anonymous - Toured community
Memory Care
October 26, 2022
Verified Review
Community Tour

Sunrise of Willowbrook was way too big. It was three stories, with three different care types - memory care, assisted living, and a retirement community. We preferred a smaller facility that focused sole on memory care. I did not care for Sunrise's memory care unit. A lot of patients were still lying in bed midmorning when we were there touring, as opposed to being up and active. The facility was very beautifully decorated, but it was just not the right place for our loved one.


2.0
Anonymous - Family/Friend
Memory Care
September 21, 2022
Verified Review
More of An Assisted Living Than Memory Care

I believe Sunrise is too intuitional. This community is more equipped for assisted living than a memory care community. I was able to visit my loved one often, and saw things that I was appalled at. The food isn't very good at all. The community told the family that a certain food was available anytime between 7 am to 7 pm, and then the residents would have to beg for it. There were some caregivers that were good; however, I don't feel they give enough individualized care to the residents in memory care. They were short staffed a lot during the time my loved one was here. I saw a typical resident to staff ratio of 10 to 1. There were a lot of agency staff that would come in to assist. We ended up moving my loved one out of the community, after raising the fees and the poor care service we received. Overall I was frustrated, angry, and sad that I had to leave my loved one in the community. The management team finally heard me on my concerns and took care of these concerns after several conversations. The food left a lot to be desired. There were sandwiches that were served with no mustard or mayonnaise. Also, the soup was cold and mostly milk with vegetables.

Cleanliness

4

Friendliness

3

Meals & Dining

2

Care Services

3

Activities

3

Staff

3

Value for Cost

1


2.0
Anonymous - Toured community
Assisted Living
September 14, 2022
Verified Review

I toured this facility. It seemed very run down and not well maintained or updated. The cost for assisted living seemed very high, Independent living cost seemed ok.


2.0
Donna M. - Toured community
Memory Care
September 2, 2022
Mom spared from their care

While searching for a new care facility for my mom, I asked Sunrise very specific questions related to experiences of neglect, abuse, & near death of my mom in her prior community. Questions were based on the experiences, providing specific examples related to each instance, & then asked the Sunrise staff about their philosophy & protocol of "care" was for each example. They were tough questions, because, well they were traumatic Sunrise accused me of being angry (although, another family member was also in the meeting & affirms that I was not angry at all; however, my mom's trauma at the previous care facility would & should cause anyone to be angry, but I was not during that meeting). Sunrise used that as a defense, because the examples & questions hit to closely with their own philosophy & protocols of care. Ultimately, they denied my mom, for which I am extremely grateful. [Second-hand information removed.]

Cleanliness

2

Friendliness

1

Meals & Dining

2

Care Services

2

Activities

1

Staff

1

Value for Cost

1


2.0
anonymous - Toured community
Memory Care
August 23, 2022
Verified Review
Tour experience

We toured with Sunrise of Johns Creek and the layout was interesting to me. The memory care unit was on the 7th floor so the residents did not have any access to the outside and I felt my loved one would feel trapped. They also said they would not be able to handle my loved ones needs.


2.0
Anonymous - Family/Friend
Assisted Living
August 16, 2022
Verified Review
Wasn't a Good Fit for Loved One

I felt like, I was oversold on what could be delivered. For the amount of money, the day to day should have been better. f

Cleanliness

4

Friendliness

4

Meals & Dining

3

Care Services

2

Activities

5

Staff

5

Value for Cost

2


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