Sunrise of North Hills

We are very pleased with most everything that they have done at this community. I have nothing negative to say about them and they have been great with my loved one. I have not seen any activities at this time but with my loved one being in memory care I am not sure what all is offered.

This community felt like a hotel, and the pricing was a la carte.

Horrible hellhole. If you hate someone...stick them in this facility. Absolute incompetent nursing team. Leaders are lazy. Leaders...extremely lazy and mean as hell. I found out they HATE ANYTHING you have to say or suggest regarding your loved one. I hope CEO as well as the Raleigh North Hills E.D....SEE THIS REVIEW. This place will suck your finances dry....way overpriced!!!!! Very unethical business practices. Accountant is a huge joke....cant get anything right. We got my loved one THE HELL OUT OF THERE!!!!!!! What a relief to get that monkey of a [word removed] business off my back

Our tour with Sunrise was excellent. They were very thorough and answered all of our questions that we had. The facility is very big, so it did not fit what we were looking for. I do think this would be a great place for someone more independent and ambulatory.

Check negative reviews...DO NOT GO HERE!!! RUDENESS ABOUNDS. Poor care and record keeping..... office managers way of explaining anything is very poor. Prices go up continually for substandard care. EXEC. Dir. Is impossible to talk to. Her way or no way. Avoid SNH at all cost.

Right now the residents are still having their food delivered to their rooms, but we think they have opened up the dining room for lunches which is nice. The activities are excellent, and our first impression of Sunrise was very positive. The residents really seem happy, it has a community atmosphere that is warm and welcoming.

It's a really great place and a really positive environment. There does seem to be some communication breakdowns at times. I would rather they reach out to me and give me the information, but I'm the one reaching out to them asking for updates and trying to figure out how to pay our bill online instead of via check. Some things go on and they don't let me know. For instance, my loved one just got a roommate, and I didn't know that. But the people who work there are lovely. It's in a great location, and it's a it's a clean and beautiful facility. They seem to really care about everyone who lives there. The food always looks really good, and they have snacks and fresh fruit out. They're also very sensitive to people who are diabetic. I think it's an awesome value and very fairly priced.

During our virtual tour, the room appeared to be little small. This wasn't going to meet our needs from a care standpoint for our loved one.

Poor management, found my daddy on the floor...no caregivers nearby and he has no call button. So much more.... DO NOT PLACE YOUR LOVED ONES IN THIS POORLY MANAGED FACILITY. VERY DISAPPOINTED in the decline in their rating. Obviously there's a reason.

We did a tour with this community and it was very nice. The tour was good and the staff was very friendly and helpful. They answered all of our questions and gave us lots of information to consider.

Very nice facility. Great location. Interested in pursuing next steps.

Friendly. I liked the place and felt comfortable...a place where I could see mom

My father in law chose this facility because it was close to his home and he was still able to drive, he wanted to stay in that same area. The room sizes here are on the smaller side compared to some of the others that we looked into. Based on what they have said they love all of the people and the food is great, but they do have a high turnover rate. They have a residents dog who walks around the facility and greets people who come in, she is like their mascot. Overall, I would recommend them to others.

We have not been able to visit for awhile now due to the covid restrictions, but from our understanding they seem to be doing a good job keeping the residents active and engaged.

Please, Please DO NOT move your loved one to this facility. There are many other places in the Raleigh area that are far superior. The lack of communication, lack of care (both hands on and general mentality of those who work there), the awful meals that do not meet the residents dietary needs, and general apathy of this facilities management is nothing short of pitiful. Please, Look elsewhere... the contrast is stark. The sales pitch does not match the product. They had an awful COVID outbreak that somehow never got reported on the state wide metrics.

We chose Sunrise at North Hills because of the location. My father said to me not to go with my most expensive and to go somewhere in the middle so that also weighed into my mind, I wanted the best I could get for my money. I saw quite a few others in Raleigh and I liked this facility the best. The room sizes here are adequate, they have options on room sizes as well. Overall, I would recommend to others looking.

I would tell them to not send their loved one there. Overall communication between the caregivers, nursing staff, and in house doctors isn't there. They never informed us of a weight change of almost 40 pounds, and we weren't told until beginning of July. The home health took over the bandages of a wound area. The caregiver of the community didn't tell the nurses or doctors about this weeping wounds. I ended up having to call the doctor when I noticed this. The caregivers and nurses didn't report it to the doctors. I was told by OT that my loved one couldn't lay flat due to her having a breathing problem. My loved one was able to sleep in the common area until they had to go to the hospital. I also had to asked for a sign to be placed above my loved one's bed to not place them on their back. Due to my loved one not eating or drinking and I had to bring in shakes to my loved one. I am not sure why I had to speak to the nurses instead of the caregivers in getting my loved one these shakes.

I would say it is a terrific place and I would recommend it. The exec director is a fabulous person. The receptionist is so nice and warm, and it is a welcoming environment. There is a dog when you walked in named, [name removed]. [name removed] belongs to a resident in the community and [name removed] has become the unofficial mascot of the community. My loved one has a two bedroom apartment. They have a fridge, microwave. The community cleans the room for our loved one.

They did not do anything that we asked them to do, our experience here was terrible. We would ask them to shower my dad at 3 and that was never done. We also wanted them to name themselves when they entered the room since my dad was blind and they would never do so. They had a lot turnover at this facility as well with directors, staff members, etc. so there was no consistency. I also saw a lot of inappropriateness of the staff. The food here was like dog food, it was terrible and had no flavor. I would never recommend this facility.

We chose this community because we already had experience with the sunrise brand assisted living in a different state. We are comfortable with the way they run communities. The food is very good, they have a lot of variety and they cater to different dietary needs. The room sizes are nice. Our favorite part about the community is the size, it is just the right size for people to know each other well and not feel lost.