Sunrise of Falls Church

I toured Sunrise of Falls Church during Covid, so it was a bit difficult to see the full representation of the community. However, the sales representative was 5 star, she was absolutely fantastic. We chose another Sunrise location because of it's size. We wanted a larger facility, so that mom would have more social interaction options.

This was a nice community. They didn't have the availability we needed.

It's great. It's a very warm, welcoming community that feels like a family. During the pandemic, they're very careful about who comes in. They still allow visitors - they just take our temperature, have us answer a small questionnaire, and require that you wear a mask. I think they provide excellent care. The staff are wonderful. They have a whole schedule of activities all throughout the day. And I think the cost is reasonable.

For the price, the care is unacceptable. You have to check in on your loved one a lot to make sure they are getting take care of. If they have complex health issues, do not go there. They deal with issues by a discount of payment before addressing their own issues. My loved one developed a wound while there that was not properly addressed for days. It could have resulted in further health issues. The communication was sub par from nursing staff. Medication was mismanaged during her time their. She didn't get medications she was supposed to get on numerous occasions.

We did a virtual tour with Sunrise of Falls Church and I did not care for them at all. It looks nice but that was about it, I did not care for the attitude of some of the staff members.

We are very happy with this community, the communication has been great. The staff is very friendly and they have taken great care of my mom. Due to COVID they aren't doing to many activities, but beforehand they had group exercises everyday, flower arraignment classes and during the holidays they would decorate wreaths for Christmas. They also have live entertainment that you could invite your families to come see. It is a smaller community and when you walk in, its has a more homey feeling to it. They also allow pets at this community and my mom has two cats that they have helped take care of. She also has diabetes and they have been working very closely daily and managing her medicine very carefully and they always call us if something changes.

I had to move my mother here b/c after she fell and broke her hip, she wasn't able to take care of herself anymore. The facility is clean and nicely decorated. Has a home-like feel to it. The staff is very friendly and welcoming every time I go to visit my mother. She seems to be well attended to by staff. They seem to really care about the residents. This facility also let me mother bring her 2 cats with her (as long as she is able to care for them). We have a paid cat sitter coming once/day to feed and do the litter b/c my mother can't quite do that. My only complaint is that you have to stay on top of the bill to make sure it is correct (and you aren't being overcharged or they didn't charge insurance for things they should have) and I've had to reach out to schedule the "care meetings" that are supposed to happen monthly b/c no one ever called me to schedule them. The have good activities for the residents and overall I would recommend this facility.

Very nice visit, welcoming and good suggestions. A real possibility

Need to put the "Care" back iin Care Manager High turnover rate.

Many of the care providers there are warm and caring. The facility is physically nicer than a lot of the older Sunrises. My loved one had been in another Sunrise that had some problems but in retrospect wasn't so bad; Falls Church was much worse. As in all Sunrises, the staff is overworked and spread thin; in this case it was extreme. Some staff members are problematic; I saw one (of the more competent ones) scream at a resident. Another one dropped my parent on the floor and wouldn't pick him up; she pushed him into bed, where he lay all tangled, rather than put him into bed properly. When I brought it to the attention of the management, they did work with this staffer but did not fire her and she did continue to provide care to my parent. Hopefully its gotten better but as of this fall the management was a disaster; many key positions were unfilled. Everything fell on a new nurse, who was good but overwhelmed. They would run out of my parent's pain meds and wouldn't provide meds on time. They would neither follow through on doctor's care orders nor would they allow our own private duty aides to provide that assistance (such as walking hm down the hall for five minutes or transfering him from one chair to another, which they defined as "care"). They leave the residents sitting in the same transfer chair for hours instead of transferring to other chairs. The state-mandated afternoon snack is sometimes simply a glass of root beer, and they cancel afternoon activities when the good activities person isn't available. We didn't file state complaints as we feared retribution against our loved one. We were about to move him to a nursing home when he passed away suddenly. Their attitude toward his death? Some of the sweet caregivers were very affected. The head nurse simply said it was "probably for the best," as if it hadn't been her job to keep him alive. Had they followed through on exercising him and treating him well, or had they allowed our private duties to do so, I really think he would have lived a little longer, and he would have gotten to see his granddaughter (whose arrival the day after he died he'd been looking forward to) one more time.

The independent living situation looks nice but the memory care unit was very small and felt cramped and inactive.

My friend is doing great at the Sunrise of Falls Church. I was told they are doing a great job.

The facility is kept clean and has many activities for the residents, however anything of value will get stolen by staff. My Mother's 1 carat diamond engagement rind and her wedding band and other jewelry were stolen. The folded American Flag presented to her at my father's funeral was stolen as well.

I feel this community is good, it is up kept and clean for the most part. I can only suggest more frequent mopping of the floors and to just check on it more. The food seems to be good for Dad, he has not yet to complain. The staff are great and I am grateful for Theodore, he is the activities manager, he is very, very good at what he provides and know what he is doing. I only had one issue but it was resolved in the most proper and effective manner. The staff are more cautious to not make that same mistake and I would recommend this community.

Our initial experience has been positive. Staff have tried very hard to make my mother in law feel welcome and to establish a schedule that works for her. They have also worked hard to make sure she participates in activities.

I think the people there at Sunrise are very caring. They have made it a point to help my loved one adjust to the place and they are unfailingly friendly and positive and I have liked the experience very much.

Relatively small, kind of dark and the feeling it could use some freshning up. Rooms we were shown were fine size-wise but also looked a little dated, hallways were a little stale too. Kitchen was well stocked and clean, as was the dining room.

Our experience with Sunrise of Falls Chruch was only a brief one, but overall it was a very positive experience. They did a great job looking after our loved one. The staff were friendly and professional, and the facility was well maintained and clean. The care they provide here is expensive, but high quality, and I would recommend them to others families looking into care in the area.

We've had a good experience here so far. Sunrise is well run, well managed, and the staff are caring and professional. They do a great job of providing the sort of care and environment we were looking for, and they have alleviated our concerns about our loved one.

Some Sunrise's are good and some are bad, I think the one in Arlington is better. He had just come from the hospital to there, his daughter's weren't going to let him back to his apartment but they order too much pills and he never took it, it was a big issue. The care at night was not too good, the rehab wasn't too good, I didn't like that but it was only temporary.