Sunrise of Granite Run

We had tours at several different communities, and they were all great. The folks at Sunrise of Granite Run did a great job with our tour. They answered all of our questions. Nothing was held back. They were very honest and forthright.

Our loved one has only been at Sunrise for about a month now and it has been a night and day experience. Our loved one is always clean and clean shaved. He has put on the weight he lost at the previous community, and the aid who takes care of him is amazing. They have such a great rapport and he is always smiling. Every time we come to visit everyone is well dressed and smiling, it has an uplifting atmosphere to it.

This wouldn't be my first stop. We are trying to work out the issues with the community.

My Dad has been a resident since February. They treat him like family, excellent care and communication. My Dad loves the food, has made great friends and has settled in without any issues. From the moment I spoke with [name removed] on the phone, I knew it was the place for my Dad. I would highly recommend this facility.

They have caring staff is the best thing about the community. The staff are responsive to the resident's families. The commitment from the director is great. There are few activities on the memory care unit.

Great virtual tour from [name removed], who answered all my questions. Sunrise has an opening now, so is a possibility for dad.

When we are able to visit the community is very clean, the staff is very friendly and works well with the families. When we call they always answer and lets us talk to our loved ones aid and they keep us updated regarding her health.

We really like the marketing director at this community which actually by her training also makes her a nurse. The overall community is relatively small and it turns out unlike the other six-eight facilities we looked at, this facility has a lift system to help the residents get out of bed, The food is pretty good, our loved one has been on a mechanical soft diet most of the time. For the first time in the last six months, i was able to go visit our loved one a few days ago. The staff is usually pretty good with communication, however the only issue we do have with this community is we have had to place our loved ones hearing aids a couple of times. They seem to go missing which we don't know why that is happening. The executive director has done a great job with the infection control, we believe only a handful of staff members have tested positive, and as far as we know, none of the residents have tested positive which is very important.

This community is very clean, the staff was really good. The food at this community was pretty good. the rooms were very pleasant, spacious and well set up.

Some of the staff were great and some of the staff were not. I felt that my mother's room was kept very clean. Her bathroom often seemed like it was clean as well. The common spaces at the community were pretty clean and we felt good about the cleanliness, overall. We thought most of the care giving staff and nurses were very attentive and friendly. Some of the staff really took pride in caring for my mother. Mostly they would greet us every time we came into the community. While she did have some memory loss issues, we noticed the staff struggled with keeping up with her bathroom schedule and that caused some issues. One of the nursing staff told us they had care plans and that they would be more on top of her bathroom schedule, when it seemed like they weren't and this really made me feel like they weren't listening. The physical therapist really tried to assist my mother with her mobility.

Horrible care in the memory loss community. They are supposed to be treated as individuals. During the pandemic i called and asked if my mother was being taken care of and how was she. Caregiver said "same as everyone else" She was on hospice and should have gotten individual care these were her last days. She ended up being dehydrated. I had to call nursing myself to have them give her a glass of water. She died during the pandemic. When i think of her last days i can hardly stand it. For her first two years i was there for her 3-4 days a week. when the pandemic hit we were not allowed to visit until her last week of life. During this time she was neglected. Left to sit all by herself. She had dementia and needed someone. Shame on you Sunrise of granite run!

Dirty bathrooms, rotten bananas on the breakfast bar, and priciest of all our choices. Salesperson did not know where rooms were & took us in several circles. She had to look up all pricing (we did the math before she did). Staff, sadly,looked resigned to a life term in prison.

The worst care center I have ever seen. Turn over is insane. Care of our loved one, is terrible. Room is flithy, patient clothing is filthy, room smells, complaints are ignored, lack of follow up, poor patient safety, horrible food, AND insane costs!

Rooms and bathrooms are not cleaned properly at all. Resident room smells of urine. Overall poorly run.

MY MOM WAS IN MEMORY CARE. MEMORY CARE DOES NOT GET THE ATTENTION - FINANCIALLY THAT THE RESIDENTS DO. THE GARDEN AND THE OUTSIDE WAS A DISGRACE. THERE ARE NOT ENOUGH CAREGIVERS TO PROPERLY ATTEND TO THESE ELDERLY . AND THEY NEED MORE ATTENTION THAT THOSE IN THE RESIDENTIAL PORTION OF SUNRISE. EVERYTHING IS PEACHES AND CREAM WHEN YOU GO VIEW THE FACILITY AND WONDERFUL STATEMENTS ARE MADE - LIKE - THIS IS WHERE I WOULD WANT MY MOM, ETC. NOT FAIR TO GIVE A "COME ON" WHEN YOU ARE DEALING WITH THE CARE OF SOMEONE YOU LOVE VERY MUCH. THEY ARE NOT TREATED WITH RESPECT OR DIGNITY IN MEMORY CARE. I REMEMBER MY MOM WAS EATING HER DINNER (I WAS THERE WITH HER) AND THE WOMAN THAT WAS CLEANING UP WAS SNATCHING SILVERWARE, DISHES, EVERYTHING OFF THE TABLE BEFORE SHE HAD FINISHED EATING. THIS WOMAN DID IT TO ALL THE PATIENTS. AND REMEMBER.....THESE PARTICULAR PATIENTS - MOST CANNOT COMMENT OR DO MUCH FOR THEMSELVES. THEY JUST "TAKE" WHATEVER TREATMENT IS DISHED OUT. IT UPSET ME TERRIBLY!! I WENT TO THE PROPER PEOPLE AND I WAS ASSURED IT WOULD BE TAKEN CARE OF - IT WASN'T. THE OUTSIDE - THE SALES STAFF TELLS YOU ABOUT HOW THERE IS A GARDEN AND IT'S SO NICE TO TAKE SOMEONE OUT TO BE IN THE FRESH AIR, EAT THEIR MEAL OUT ON THE TABLES WITH UMBRELLAS. IT WAS SO DISGUSTING AND DIRTY AND NOT MAINTAINED IN ANY WAY SHAPE OR FORM. THIS TOO I REPORTED. GOT THE RUN AROUND WITH EXCUSE AFTER EXCUSE. JUST NOT RIGHT!!!! MANY PATIENTS IN MEMORY CARE JUST SAT AROUND AND SLEPT IN THEIR WHEELCHAIRS (WHICH I KNOW FOR SOME IT WAS UNAVOIDABLE), BUT THEY WERE JUST LEFT THERE. THE FURNITURE WAS DISGUSTING. I DIDN'T WANT TO SIT IN ANY OF IT TO WATCH TV

We have been very pleased with the care my mother has been receiving at sunrise.

Please do not send your loved one here. My mother reeked of urine every time we visited. Her room reeked of urine, even when she wasn't in the room. They promised that there would never be a time they couldn't provide the care she needed. They laughed at us when we asked if there would be a time when we might be required to provide private outide aids, saying they have never heard of such a thing. Of couse she ended up with recurring uti, and of course a bedsore. We confronted them about this, requesting they provide the services they promised. Then they sent a certified letter saying they were kicking her out in 30 days, and they would drop her off at our door. We applied to 10 other nursing homes in Delaware county, told them the care she required, all of them were interested in having her move in until they got the nursing report from Sunrise. 10 nursing homes denied her. 10 out of 10 denied after Sunrise contacted them .

A wonderful community, the staff my family and I interacted with were down to earth and caring. This is a great environment for seniors with the ability he age in place very nicely. The availability at the time was not suited to our family needs, otherwise a first choice residence.

This was the first senior living facility my brothers and I checked out. We only looked at one other. The sales staff were very convincing and I was very impressed with theor promises. The place is beautiful and clean, however, the memory care unit did not live up to their sales pitch and/or care plan. My dad had mid level dementia and my family had been doing 24/7 shifts at his apartment until he started falling. We feared he would hurt himself so we decided he needed professional care. We impressed on sale person the problem with dad's falling. He could out walk/run anyone, however, he began falling due to walking before he had his balance. This was discussed and we were assured they could handle this. The first week seemed fine. Until we found that he had been found in other resident 's bed sleeping. There were many times when we visited that the staff were very happy. not sure where he was. That situation was never resolved. Bottom line--my dad had no clue which room was his. We saw that clearly . The fact is the place is under staffed with people that try their best to keep things moving. I believe my family visited more frequently than most and therefore witnessed too many negative incidents with my dad and other residents. My father eventually took a fall and broke his hip. He hadn't been there a month. That was the beginning of the torturous end fir the old guy. I believe he was initially under assessed as to the care he needed. He was ambulatory when he arrived at Sunrise. On no daily meds other than medication for his dementia. Very healthy 98 year old man who up until a year prior lived in his own apartment and took care of himself. He lasted 3 months to the day from date of his arrival at Sunrise. We were very disappointed with the lack of communication between the administrators, who promised upgraded care after broken hip episode, and the actual care givers. The staff that had the job of taking care of dad were not advised of an injury that happened during hospital rehab stay and therefore hurt him everytime they had to move him, such as at bath time, bedtime.etc. he did return from rehab totally wheelchair bound and a broken shoulder. I think their sales staff should be more realistic with their sales pitches, as I am sure there are many other residents family members that truly believe what is promised. I think maybe we as a very tight knit family visited too often and saw too much. I really wish we had kept dad at his home and continued to care for him ourselves.

Our mom passed two weeks ago peacefully at 95 years of age. It was gently the time for her. Our gratefulness for Sunrise of Granite Run is epic. After 30 years in Florida she was able to return home on the same road that my husband's parent built a house on in Gradyville thirty-five years prior. She wanted to spend the rest of her life close to home and she did. Sunrise was perfect as it looked more like a lovely hotel than assisted living and it afforded her comfortable days and friendships both with others like herself and the staff. We were grateful that they worked with us on her medication and care with ease. She was there for 5 years eventually moving to the first floor for memory care, and hospice was able to be with her for over three months right there without having to move her out. We cannot imagine a better place for Mom and what she needed. Trustworthy, kind, warm, and just right!