Sunrise of Granite Run

Our mother is in memory care at sunrise granite run. There is not enough help for the 30 people currently there. She is left alone most of the day so we hired our own caregiver to spend some time with her . She also helps with taking my mother to the bathroom. They are left many , many, hours without being brought to the bathroom. The facility is filthy dirty and the people are dirty. Regular washing is not being done and showers are rarely done.

We really like the care, we did feel that the nursing staff were very attentive to the residents needs and always kept our loved one clean. They wanted to genuinely see our loved one get better. Our loved one came in at what they considered the highest level which include a two person assist and Hoyer lift. After awhile our loved ones health improved and no longer needed the lift and two person assist and with the families involvement every day we would of appreciated if they adjusted the level of care to less and adjusted the price.

This is a nice community. The only issue is that the cost of the community is a lot and if it was less it would be more manageable. The staff are nice with my loved one. If they had more staff it would be even more helpful but the number one thing is the cost.

My mother was in this facility for four months. They screwed up the billing twice in that short time. The nurse, [name removed], who was assigned to her during the day was excellent and communicated with me frequently. The staff did not communicate with each other well. Ex. I bought and had in Mom's room a transport chair. The two times I took mom out the feet were missing. No one knew where they were but they were in the room on in between visits. The wheelchair they provided Mom was very hard to lock and she had minor falls in the bathroom. I finally bought an appropriate wheelchair for her. Staff would tell you something would be done but that person neither knew nor was authorized to address the matter. If you connected with the correct staff matters often were resolved quickly.

This community may work for you and your loved one. This is a good possibility for your loved one. They have activities like bingo and more to help keep the residents busy. The staff are fair and we have had good interactions.

Our loved one has only been at Sunrise for about a month now and it has been a night and day experience. Our loved one is always clean and clean shaved. He has put on the weight he lost at the previous community, and the aid who takes care of him is amazing. They have such a great rapport and he is always smiling. Every time we come to visit everyone is well dressed and smiling, it has an uplifting atmosphere to it.

This wouldn't be my first stop. We are trying to work out the issues with the community.

My Dad has been a resident since February. They treat him like family, excellent care and communication. My Dad loves the food, has made great friends and has settled in without any issues. From the moment I spoke with [name removed] on the phone, I knew it was the place for my Dad. I would highly recommend this facility.

They have caring staff is the best thing about the community. The staff are responsive to the resident's families. The commitment from the director is great. There are few activities on the memory care unit.

Great virtual tour from [name removed], who answered all my questions. Sunrise has an opening now, so is a possibility for dad.

When we are able to visit the community is very clean, the staff is very friendly and works well with the families. When we call they always answer and lets us talk to our loved ones aid and they keep us updated regarding her health.

We really like the marketing director at this community which actually by her training also makes her a nurse. The overall community is relatively small and it turns out unlike the other six-eight facilities we looked at, this facility has a lift system to help the residents get out of bed, The food is pretty good, our loved one has been on a mechanical soft diet most of the time. For the first time in the last six months, i was able to go visit our loved one a few days ago. The staff is usually pretty good with communication, however the only issue we do have with this community is we have had to place our loved ones hearing aids a couple of times. They seem to go missing which we don't know why that is happening. The executive director has done a great job with the infection control, we believe only a handful of staff members have tested positive, and as far as we know, none of the residents have tested positive which is very important.

This community is very clean, the staff was really good. The food at this community was pretty good. the rooms were very pleasant, spacious and well set up.

Some of the staff were great and some of the staff were not. I felt that my mother's room was kept very clean. Her bathroom often seemed like it was clean as well. The common spaces at the community were pretty clean and we felt good about the cleanliness, overall. We thought most of the care giving staff and nurses were very attentive and friendly. Some of the staff really took pride in caring for my mother. Mostly they would greet us every time we came into the community. While she did have some memory loss issues, we noticed the staff struggled with keeping up with her bathroom schedule and that caused some issues. One of the nursing staff told us they had care plans and that they would be more on top of her bathroom schedule, when it seemed like they weren't and this really made me feel like they weren't listening. The physical therapist really tried to assist my mother with her mobility.

Horrible care in the memory loss community. They are supposed to be treated as individuals. During the pandemic i called and asked if my mother was being taken care of and how was she. Caregiver said "same as everyone else" She was on hospice and should have gotten individual care these were her last days. She ended up being dehydrated. I had to call nursing myself to have them give her a glass of water. She died during the pandemic. When i think of her last days i can hardly stand it. For her first two years i was there for her 3-4 days a week. when the pandemic hit we were not allowed to visit until her last week of life. During this time she was neglected. Left to sit all by herself. She had dementia and needed someone. Shame on you Sunrise of granite run!

Dirty bathrooms, rotten bananas on the breakfast bar, and priciest of all our choices. Salesperson did not know where rooms were & took us in several circles. She had to look up all pricing (we did the math before she did). Staff, sadly,looked resigned to a life term in prison.

The worst care center I have ever seen. Turn over is insane. Care of our loved one, is terrible. Room is flithy, patient clothing is filthy, room smells, complaints are ignored, lack of follow up, poor patient safety, horrible food, AND insane costs!