Sunrise of Webster Groves

Reviews

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

I would suggest you not put someone you love or a loved one in here, unless they can take care of themselves. The person I spoke with initially told me that they could take care of my loved one. The food tray was left for my loved one to eat, and they knew that they were having trouble in eating. The nurse gave the pills in my loved one's mouth and my loved one couldn't swallow them. The staff said that they were only assisted living and that they weren't trained for the care that my loved one needed. The day before my loved one transitioned, I spoke with [name removed] (the director) that they lost my loved one belongings. [name removed] and the staff didn't know my loved one was passing away because they were trying to get my loved one to eat. The only people that knew was the hospice team and they were great. The front office would always say the staff were in meetings, they must have held 24 hour meetings.

The outside services that came to care for our loved ones would be a 5 out of 5, but the care within the community not so much. They gave our mother medicine she was not supposed to have. It may be because of covid but they do not hold themselves accountable, the services took forever. Their apartment had not been clean since they first moved in. We called to ask them to clean it before they moved out and when we came to get them it still had not been cleaned. They just did not seem to care. The facility has a great reputation and is in a great location, they say the food is amazing, but it is awful. They sell it like a 5 star place.

Our loved one is a picky eater so to them the food is not the best, but we were able to see our loved ones living quarters when we first moved them in and we would say the apartment is good enough, but a little tight.

During the pandemic it was hard to tell everything about the community. The people I talked with were very good to work with. They did allow outside visits that had to be scheduled and permission from the community with our loved one.

We chose Sunrise of Webster because the facility was nice and at the end of the day, they demonstrated an understanding on dementia. Their vision and execution aligned. I know that he is safe here, his falls have decreased and his medications are working. The best part about the community so far has been that the staff members take their job seriously and have had very few incidences of COVID. If they take everything this seriously, then I know they are keeping my dad safe. I would recommend.

First Sunrise is better than some other places but still has problems that are apparently common everywhere. Call response times are good about half the time and terrible the other half. Staff are friendly and they do work hard, but the are overworked and underpaid. For example the night care manager is alone most of the time taking care of 80 residents! Nurses are rude, dense and arrogant there. There are four of them mainly and I will only speak to one or two of them because the other two are complete idiots. Med techs I have found to be very nice and responsive to the best of their ability. Facilities manager is very good. Activites are very good. Overall atmosphere is good. Food is just okay and sometimes terrible. There are probably better places but you dont know until you move in.

After being there for four weeks we were asked to move our mom to the memory care unit so that she would fit in better. We did and the amount of activity time dropped considerably. They liked to have everyone sit in common room, but no activities going on. She was also assigned to a room where her roommate yelled all the time, toilet didn't work and they did not report her falls to the family.

[Name removed] really seems to enjoy living at Sunrise. Staff very friendly and helpful, food is good, making friends, all around very good experience.

My Dad was at this location for a short time and unfortunately passed away on hospice. We had him at another competitor and that experience at the prior was a challenge. But I can't say enough of how amazing the time was at Sunrise Webster Groves. We couldn't have imagined a better group of loving people. During my Dad's last days the staff was so caring. We wish we could have found Webster Groves sooner. We highly, highly recommend.

I have seen some of the most competent and caring care givers here! They are so encouraging of my personal progress that I;m making through PT and OT. Many of the meals are delicious. Anytime our table can get served early (among the first served) it is wonderful.

The food is good and the staff is nice and helpful. The staff knows what I like to drink and eat. They have it ready when I sit down. I have the independence that I want but the help is here if I need it.

I have peace of mind when I need help it's here for me. I receive help with bathing and dressing on regular basis. I do enjoy the activities. The staff is very friendly and helpful.

The nurse doesn't come in until 3 pm on weekends. Unacceptable. There should be an RN in the building 24/7. Weekend medical attention is limited.

Sunrise of Webster Groves was an amazing place for my grandma to live. The staff was nice, the food was good and the attention that they give the residents is great. If you are looking for an assisted nursing facility in Webster Groves, look no further.

This is a beautiful facility with everything you could ever want. However, the rooms are very small and the long hallways with small hotel-like rooms made it feel more like a hospital than a residential community. Would be great for someone needing a lot of care and attention, but not needing any living space.

This was a nice facility which is due a paint and carpet refresh. Staff were friendly and I was greeted by a beautiful welcome dog. The rooms were nice size. Pricing is determined by room type, level of care needed and extra services. Residents are separated by floor and whether they need memory care or assisted living. I didn't see very many residents in the common area but they may have been resting before dinner when I toured.

My mother has been living in the community's memory care for 6 months. She receives personalized care in a small intimate setting. Everyone is friendly and attentive. Happy about my choice.

For the past 4 years my mom has received loving+ expert care from the staff of the now/Sunrise & Webster groves. Since the transfer to Sunrise her care has improved as well as the nursing at night. We were happy but even happier since June 2017 as they have continued to work to keep her engaged and meet the individual, changing needs through all the stages of her illness + aging. It has been comforting to know that she is in a place where she is safely cared for + happy . thank you all !

I love Sunrise at Webster Groves! I am so HAPPY HERE! I couldn't be more please with all the workers here! The food is great - home cooking enjoyed by all of my family. Very happy Resident!

When you have to begin looking for long-term senior living for a family member it is a scary time. My mother-in-law always made us promise not to put her in a nursing home, but when her needs outweighed our abilities there wasn't a choice. Through many tough conversations and tears we ventured out looking at 7 senior living places. Some the new and shiny, who we could tell were trying to sell to us the adult kids. But it wasn't for us it was for mom+her needs. We wanted to go with a company with a long history and who had a proven track record. We found Sunrise and one in our back y ard. From meeting with [name removed] the sales director to [name removed] the executive director and [named removed] the activities director we found they personally had experiences with their moms too and could relate. We love are new family, God bless you all.