Sunrise of Staten Island

Our experience was just okay - definitely not terrific. You have to be on top of the staff, and you have to advocate for your family member. Sometimes they met my requests, but it took a long time for them to implement changes to get what I needed for my loved one.

I work here through an outside agency hired to be a residents one on one care and someone came in her room and stole my air pod charger! Just be careful when you send your loved one’s here if they stole from me they will definitely steal from them!!

This facility is wonderful and full of wonderful and caring people. They're established, 15 years I believe. So they have all of the kinks worked out and do a great job. That being said, mom was the 'newbie' here. But it didn't feel that way. They go out of their way to get to know you and everyone knows your name. When we would call, they knew who we were. Very special people here. Yes, it's expensive. All facilities are, but you can't pay these people enough for what they do. For those who don't have family, this is their family now and they take that to heart. I don't think there's anything we were unhappy with here. We moved mom to their other facility due to care needs and they made it so easy. Such a smooth transition. They moved all of her belongings for us. She was very happy here. I would absolutely recommend them to friends and family.

I would highly recommend the community to others for their loved ones. There are some staff that are very caring and nice to work with. In the beginning I was getting a phone call from the community once a day during my loved one's transition. I wish they would keep us as updated as they were in the beginning to assist where the family needs are for our loved one. Overall, it has been a positive experience for us. My loved one said the other day, that they really love it here.

I would recommend it. The people are friendly. They're good to my mother. All the staff members are excellent - I haven't met a single mean one. She has a whole group of friends she made within the first week and a half she was there. The food has gotten better over time. They have good activities, and she always has something to do. It's expensive, but she's happy there. And we as her children have peace of mind regarding her care.

We have had tons of problems, especially with billing. The staff to resident ratio is very bad, there are only 2 girls working on the floor that are doing everything and I am not happy with her care. The new person who running it does not have any experience. I have nothing but complaints, it has been a very bad experience for her.

Sunrise was very helpful providing a nurse to visit the house and get the medical requirements for entry taken care of which would have been a nightmare otherwise due to the pandemic. The staff is friendly and provide updates on dads condition. The facility is clean and the menu choices varied. A very nice place.

We cannot say enough nice things about Sunrise of Staten Island, they are very nice to our loved one. We have not been able to see our loved one for a long time, but when we are able to do visit they have glass set up in between us. Not many people there have gotten sick, and the meals are being served on disposables which is nice.

The staff at Sunrise of State Island is exceptional, they are very friendly and super professional. Due to COVID we were not able to see any activities but they seem to be wonderful. This community is lovely and very nice. From our understanding our loved ones seem to like the food there

I would want people to know when looking into Sunrise of Staten Island that the management and staff does everything they can to get the most money out of you. They are not to be trusted. They gave me information when we signed up and it changed dramatically after we got there in terms of pricing. They try to find different ways to get more money out of you. I would not recommend.

We chose Sunrise of Staten Island because of availability as well as the care services, we have had no complaints. The room sizes are perfect. The food is excellent, they have a lot of variety. My favorite part about the community has been the staff members. I would recommend.

We chose Sunrise because they were quick to get my mother in and one of the only ones available. The room sizes are huge, I would say my mother has one of the best and biggest rooms. I have eaten here, the food is pretty good. They accommodate her dietary needs and have variety. I would recommend this community to a friend or family member.

Every time I went there the place was beautiful and always clean. The staff was extremely friendly. The nurses were very good as was the care. There were plenty of activities available for the residents to participate in. Compared to a nursing home, this community was a good value. A little on the expensive side, you get what you pay for.

Staff and management were very accommodating and helpful. Facility was good.

[Removed]was extremely informative and a pleasure to have as our sales representative. The Sunrise is a very cozy, comfortable and homey place. It has a very welcoming feel and the staff was engaging to the residents. I wouldn’t hesitate to have my dad live there. It is convenient to get to. The cost is on the high side.

This community was nice however I was not a huge fan of the way the floor plan was setup. The activities room was by the front door so all the residents were gathered in the front of the building when you walked in the door. It almost had the feeling of a nursing home rather than a assisted living community and I knew my dad wouldn't care for that. The staff the ones we met were friendly and nice. We did find the prices we were given were higher than some of the other communities we had looked at. The rooms we had seen were smaller in size than what my parents had now.

The tour guide made sure we had a great tour of the community. I really liked this community they had many activities to participate in as well as other amenities. The community it self was very nice and updated. We got a complimentary meal and it was very delicious and the presentation of it was good. I would highly recommend a tour of the community.

My father has been a resident since mid-July. The staff is incredibly kind and helpful in getting him to settle in. They said that it would take about a month for him to adjust and they were right. I have found everyone to be very attentive and so kind. The reason that I rated it 4 stars is that because of them having to administer his medications daily, we have to pay $50 per day for "Care" on top of the $27 per day for his medication administration. He does not really require "Care" other than them maybe cleaning up his shaving abilities (which they haven't been doing like it should be done), so I feel that is lacking. The place is clean, he is happy with his food & does enjoy his table mates. He isn't a participator in the activities but I'm hoping that will Change soon. This facility is very pricey so I'm hoping we can keep him there until his end.