Sunrise Senior Living

If you want to use a security camera to observe your loved one, while they allow camera use, they were always moving its position and forgetting to readjust. Just to help with expectations... This is not the facility for people who need extra attention! Only high functioning adults...

The nursing staff was terrific. 1 head of housekeeping, I was not impressed. My father was there for 2 weeks, I requested a meeting with her and did not get it until he had been there a week (he is there for 2). I supplied gloves (came from hospital with a catheter), body wipes; for the first week there was no one to help him bathe, he was still in a wheelchair and very weak. I asked for a bath chair for him, in the beginning (that would come from housekeeping) after a week, we don't have one. I had to order one overnight. My dad said the one time they helped him, they were rough and there was no care. I am sorry, let's treat our older adults with some dignity. I think it was because he was temporary so aid's didn't cared. He did not participate in the activities, and it is too expensive for what our loved one received. A note: not all the aids were bad. When I went in I received a bill and was told all charges were included. I have since received another invoice with more charges but no one has called me back on it.

81yr old live at sunrise if livingston for 2 months. Beautiful facility but not well run. Limited activities, meals were extremely slow service ( food was wonderful) physical therapy was great, but nursing manager was the reason she relocated. Currently live at another sunrise and it’s happily ever after

I wouldn't recommend Sunrise to anyone looking for assisted living. Food was not good, no activities to speak of. People sat around doing nothing. We are in [name removed] assisted living now and the difference is night to day and it's less expensive. Lots of activities, so much to do. The worst part of Sunrise was that someone went into my room and took all of my earrings! I called after I left to report it and no one returned my call

I don't think their response times are accepts. What I'm saying is, when my dad pushed the call button, no one readily came. When I was there with him, I would wait 30 minutes after him pushing it, and then go find someone to help him. I'm not even sure they would come at all if I wasn't there to advocate for him. Also, their maintenance is atrocious. They didn't have a door knob for my dad for a month. He moved to a different room, so they may have taken longer than a month to put on a door knob.

I just think that the quality of service for memory patients is roughly the same So the monthly cost was the main issue - They were way overprice and administrative staff were unresponsive to working through my issues with paying out of pocket. Based off of our experience, I would not recommend Sunrise of West Essex.

The overall experience, and cleanliness has been just ok. The staff are very nice, they provide good care and have good activities. The meals and value for cost are not great. The people are very nice. Management has recently been replaced so we will see if the improvements stick. New management has made some positive changes.

We did not tour IL or AL. 4th & 3rd: More interaction between staff & resident on 4 than on 3. More activities on 4. Exercise "class" was often a program on tv. When someone was there it was great and they were good about getting people to interact. Little to no activities on weekends. Bathroom floor often sticky. Clothes hung up haphazardly like a 5 yr old might do. Incontinent needs not taken care of. 4th fl elevator is unlocked at night & noone down on 1st. If 3rd flr elevator can be secured, so can 4th. nice patio but to walk, it's just around the bldg. because of their location. Towels, washcloths, hand towels never got back to our loved one's room. 3 & 4 is a hard population to take care of. Some on 4 were very nice to our loved one. Someone on 4 moved their spouse a few months ago; we moved our person a month ago as well a month ago; know of 2 others looking elsewhere. Bill for anything beyond rm&brd: meds, incontinence etc.

The two stars are for the nice building and back garden and a few staff members who made an effort and ran some nice craft activities. Everything else experienced by our 2-person assist, 90-year-old mother in assisted living was terrible during the three months she lived here. The biggest problem: long waits for aides who were often rude and dismissive. Dismissive staff in general, including managers. The facility is staffed only to meet state regulations, not to address actual resident needs or fulfill care promises. Long waits for dining service. Complaints about food quality. High staff turnover. Some exercise classes are just parking residents in front of videos. They have a new executive director who promises to turn things around, but there is a lot of work to do. I would not place an assisted living family member here until/unless many improvements are made. We had to move our mother to a different place.

They don't use their own staff. It's agency staff. My mom was in memory care. Every time I visited her, the staff was different which was confusing for everyone. The staff often spoke a different language amongst themselves while sitting with the residents during mealtimes. All residents were parked in front of the TV during the day. They didn't want them in their rooms cause "they needed to keep an eye on them." So naps were in their chairs. There was no activity director for memory care during my mom's stay. All in all - beautiful facility but I wouldn't recommend it

My experience for my parents at Sunrise was horrible. First the staff did not come in the 10 minutes that I was told they were going to. The food options were very limited. My parents were not intermingled with other residents. They were told that they had to sit at their own table and not meet other residence. When the staff came to assist my father with his toileting and other services they were not gentle and kind. The nurse was told not to send my father to the hospital without contacting me and she did and contacted me after the fact. Then when it was time for my father to come home from the hospital since nothing was wrong with him I was told that he could not come back to Sunrise because they could not give him the care that he needed. My father was on hospice and should never have been sent to the hospital. I’m extremely unsatisfied with Sunrise.

My loved one was previously a resident at Sunrise of Edina and the overall experience was not a good one for us. The food was disgusting. The facility was not clean. Also, some major maintenance repairs that were requested were never completed. Based on our experience, I would not recommend Sunrise of Edina to others.

The facility admits anybody, even when knowing they are not qualified for the level of care that they can provide. For example, they will not accommodate any special diet such as for diabetics, but say they will when families ask on admission. Also, will admit dementia patients and others that need advanced care, when the facility is not staffed or qualified to meet their needs. The food is good sometimes, also sometimes terrible. Mostly the quality is average at best. The food is not worth the money. Individual rooms are supposed to be cleaned weekly, but it is often done every two or three weeks. Constant staffing issues and excuses for the neglect. There is constantly a big turnover in staff at all levels . They often hire marginally qualified, or outright unqualified people for some positions. Genuinely good staffing is spotty at best, but there are a few super people. The move in process was easy and smooth. This facility is beautiful when you walk in, but there are lots of problems underneath. However, it is under new management, and it looks like, at least right now, that there is some effort to work on some of the problems. I cannot say that I would recommend this facility, if people have any other choice.

In the short time my father has been a resident there has been a lot of turn over of staff including management. Care was awful in the beginning. . Sales pitch says that call bells are answered in 10 minutes but in reality it took them over an hour several times to respond to my father's call bell. It has improved since I reached out to the corporate office to discuss my complaints which were several.

My loved one was a resident at Sunrise of Gilbert. Families should know that first appearances can fool you. I would not recommend the facility.

Most of the staff are very nice and friendly. The place is clean. Food was disappointing. Poor communications. Increased our mom's care level without notifying us. No activities in the evening. They could not provide the care my mom needed.

We placed my mother in memory care at Sunrise of Dublin when the previous director was in place. It had great reviews and the employees seemed to have been there for a long time. I remember touring the facility and seeing the pictures of the employees on the 3rd floor with the years each had been employed next to their picture. When that director left and new leadership came, it seemed like half the staff turned over within a year. I know in this industry turnover is common but amount of staff that come and go on in memory care is confusing and concerning. The programing is almost non-existent. I'm not even sure there is a person in charge of programming for the residents at this time. Dan, who plays the piano is the only bright spot and is excellent! Every time I go they are watching TV. There could be things going on when I'm not visiting but the Smile pictures are gone now too so I wouldn't know. The most concerning for me is the total lack of communication. There is very little communication with the family or between the staff. If I happen to visit and happen to talk to a care worker I might find out that my mom has a problem with her Depends and needs a one piece that zips up the back. I might find out she needs an adult sippy cup or larger size clothes. It just seems like there is no one in charge. The staff doesn't seem to talk to each other. My mom recently fell and broke her arm. She is supposed to wear a sling that wraps around her body. She has never had it on when I visit (3X) and when I asked about the first time the response was "Is she supposed to wear it all the time?".

I was a resident at Sunrise of Metairie. I would not recommend this facility to others.

We had issues with the staff providing quality care to my loved one. She required extra help, particularly with hygiene, that often was a problem for the staff. They also started nickel and diming us. We ended up having to pull our loved one out. I would recommend the facility for people who do not need a lot of assistance and can get around on their own.

Expect loved one to be left to acclimate on their own when entering. The move in coordinator met us at the door on the first day and we never saw or heard from her again. There is no individual support or outreach. Communication and coordination by the facility with the family is nonexistent. No integration or invitation to activities. Took 2 months to get us on the activities app. If my father did not have a medical regimen, we would not hear from anyone, ever about my father's wellbeing. Care plan is not reviewed with or shared with the family. No effort to ensure resident is getting the care level they need. My father had 1 shower in one month. When asked, we were told he refused showers. My father was not changed. Most staff are bothered by questions and requests. Some staff have privately shared with us they do not feel appreciated or valued for their work by the leadership. They are overworked. Call buttons are not responded to for hours at a time. Moved father with dementia who is in hospice care to different room without notice. The facility is not culturally or linguistically inclusive.