Sunrise of Huntington

The facility is new and common areas are lovely. But I was not happy with the level of service my mother received at Sunrise of Huntington. While she was a resident there, one of her hearing aids was lost and never recovered. We had to pay $[removed]for a one-time replacement (with insurance) and lived in constant fear of losing another. Nearly all of my mother's clothing went missing or was apparently damaged in the laundering process. Some items were shrunk or discolored because they were washed in bulk instead of by color. I would often visit my mother and find her dressed in someone else's clothing. Even her sneakers were mismatched. She would be wearing one sneaker that was too small and another too large. We never found her matching pair. My mother's eyeglasses also went missing and were never recovered. All of her bathroom items were often strewn about and never placed back on her shelf or kept in order. Her belongings were often mixed with those belonging to her roommate. My mother felt she was handled roughly during showering. She felt the aides were rushing and pushing her if she was not moving quickly enough. I did not witness this, I am simply conveying my mother's comments. I was told by management that her laundry would be done separately and that I would not need to worry about misplaced items. Despite all of her belongings being labeled, everything was misplaced at one time or another. Even her bedding and towels went missing. I was also mislead about price increases. Within the first year of my mother's residence, there was an unexpected rate increase that would have gone into effect well above what I was told to expect when we signed on. The director, sales staff and concierge were all very nice, and I am sure they tried their best. Many of the aides often appeared unhappy or uninterested in what they were doing or attending to residents. I repeatedly voiced my concerns and was assured that steps were being taken to correct issues. But in the end, the conditions proved unbearable for me, and I moved my mother to a new facility in Florida where she is closer to me and now has her own private room with all amenities for half the cost. While there may still be issues with missing items, the staff appears happier in their roles and much more attentive to my mother.

While our loved one was a resident here the upper management all left and you could see how unhappy the employees were. The place was rudderless, the aids were slower then slow with response times and when they did respond they would express their dislikes for the other aids. It was a terrible experience.

It was an immaculate and beautiful facility. They were extremely warm and personable when my loved one came to move in. Everyone on staff stood in the hallway and clapped for her, which was so nice. They were equally warm and professional with my sister and me. They allowed us in to decorate the room. When she passed away shortly after moving in, they handled everything efficiently and professionally. We felt like our loved one was never alone there. I have nothing but praise for them. Based on the experience we had In that short amount of time that she was there, I believe it would have continued to be a very positive experience had she had a longer stay. They may have only known our family for a short amount of time, but we got more than one call of condolence after she passed, and the staff spoke so wonderfully of our mom. The staff were just such super people.