Sunrise Senior Living

Expect loved one to be left to acclimate on their own when entering. The move in coordinator met us at the door on the first day and we never saw or heard from her again. There is no individual support or outreach. Communication and coordination by the facility with the family is nonexistent. No integration or invitation to activities. Took 2 months to get us on the activities app. If my father did not have a medical regimen, we would not hear from anyone, ever about my father's wellbeing. Care plan is not reviewed with or shared with the family. No effort to ensure resident is getting the care level they need. My father had 1 shower in one month. When asked, we were told he refused showers. My father was not changed. Most staff are bothered by questions and requests. Some staff have privately shared with us they do not feel appreciated or valued for their work by the leadership. They are overworked. Call buttons are not responded to for hours at a time. Moved father with dementia who is in hospice care to different room without notice. The facility is not culturally or linguistically inclusive.

Be present in your loved ones care to make sure they're accountable for what they say they do... Communication has been a major concern. As of right now, I would not recommend this facility. They have a lot they need to improve on.

My Mom has been here for almost 2 years. She moved in during the Covid insanity, and while my mother was vaccinated, it was still work to get her into the facility. When she moved in the care was better than I expected for the first few months. I got status updates, and the people seemed to be working to make my Mom comfortable. Most of the senior staff when she moved in where 10+ year members, and many had been there since it started. Sadly the expensive Covid requirements, and the inability to find workers killed off most of the senior staff. They tried to carry the business until they gave up. Now this facility is not even close to what it was. The chain was bought out, and the new company is trying to save money everyplace it can from what I see. The food quality. With staff quality deteriorating, and more than a thousand dollars in increased prices in less than 2 years the value just isn't there anymore. At $[removed]+/mo for a small space, and crappy meals isn't worth it! Sadly...

Sunrise does not have the residents best interest in mind. I picked it because I didn't have the knowledge or experience to know better. It was convenient.

The physical building, room layout and design as well as the location were wonderful. Sadly that's all I can broadly say was good about our experience. We had major communication issues with the operations management staff. Despite trying to call them, they were never available and we'd leave messages that weren't returned. When we were there in person we requested to speak to management and they never replied despite our being told they were on site. We never received information as we moved our father in as to what items they provided vs. what we needed to supply, I.e. Kleenex, paper towels, toilet paper, so we never knew what we exactly were to stock for him. We weren't told what day his laundry would be done, when his room would be cleaned, etc. When we experienced issues with his laundry, bedding, clothing disappearing from his room and not returning for days, if at all, we were told it was in the wash, but there are numerous items that we NEVER saw again or received back. For example, we took 3 cotton blankets (like they have in hospital beds) and when we moved him out, there was only 1 in his room. We had issues with the cleanliness of his room. He ate meals in his room and the facility dishes with food would be left multiple days in his room or sink. His dishes for things we provided such as his coffee and smoothies would sit in the sink until a family member washed them. He always had food crumbs on the floor making it look like he went more than a week between vacuuming. He had trash overflowing. The staff was mixed. He had 1 care giver whom he truly trusted and we know took care of him. There were others who did not appear to be trained well enough to care for him or they had language barriers making it challenging for them to communicate with him! For example despite his asking them they would not use a gait belt when lifting/moving him. They repeatedly told him it wasn't necessary yet he was a big man at 250+ pounds with a severe fall risk. Not all staff seemed trained on using the Hoyer lift. Staff inexperience resulted in him experiencing severe bruising and ripped skin due to caregivers mishandling him when working with him. He had 1 nurse who we truly felt cared for him and strived to assist him. The Sales manager was responsive in most situations and seemed to empathize with our position when we discussed them. We asked on more than one occasion if our expectations were too high and were assured they were not, yet the disappointment continued. I feel the facility is severely understaffed and could benefit from additional training. They all seemed to have more patients to serve than physically possible and it was my father who suffered as a result! The slow or non-responsiveness of the staff resulted in him missing an entire dialysis session because they did not have him dressed and out of bed when his contracted (by us) medical transport came to pick him up. Additionally, due to their staffing shortages there were days when he went as late as 9:45 AM before being brought breakfast, yet he is diabetic and hadn't eaten since the night before. On multiple occasions I had to call them due to low blood sugar alerts because they had not fed him yet. I could go on, but feel this is demonstrative enough to the care he did or did not receive. I would not recommend this facility due to its current staffing and experience level!

The facilities are lovely. And the care staff is managed well but the overall tone is not able the residents experience it's about what upper management wants. The executive staff made the friendliness of the staff lower then 5, but the care staff have been excellent. The nursing care however has not been up to par.

Toured In the spring and again recently. One floor smelled very strongly of smoke and the manager told me it was being taken care of. Toured again months later and there was no improvement. Common areas were clean if dated. Pool area was uninviting and needed tile repair Food was ok, but can’t picture eating it 3x a day Heard from residents that there is a high YoY rent increase

Care for my mother has been less than acceptable. It will OFTEN be hours before someone responds to her bell. The communication amongst staff is horrible and no one knows what the other is doing. There is almost NO activities for the residents. It used to cards, crafts, games, movies etc. now it’s just bingo and the occasional “trivia” which consists of a staff member reading questions while no one answers. For $[removed] you would expect more. The director, [name removed], is utterly useless and is always in her office on her computer. We used to have tons of family events with lots of good food and now sometimes we don’t even get notice of events. The food is inedible and they are always out of something. It shouldn’t be hard to have food in house for the residents.

There are not enough words to describe the anger and frustration we've felt since my mother and father moved there 3 years. From not being taken out of bed all day, to not having my dad's diaper changed within the 3 hours since ringing his buzzer. Not being showered in 3 weeks because he didn't smell! The list goes on and on and we've been bringing all these issues to the Manger who tells us this is unacceptable and will be addressed until it happens again.

My loved one was previously a resident at The Jefferson. Overall, the experience was not very good. We even considered moving my loved one to a different facility.

We toured in the Spring with plans to sign/move in in the fall. The sales people were pushy, but we were firm. They invited my father to a dinner in May and he came home that night to tell me he put down a deposit- he was not clear that he signed a lease and was now responsible for monthly payments. Unfortunately, the unit he was given was one we had specifically said we did not like because the neighbor was a smoker and the smoke smell was VERY strong. He enjoyed living there, but the HVAC in common areas did not work and the elevators were down consistently resulting in FDNY response fairly consistently. There was also frequent turnover in staff which was upsetting to residents. Lastly, the 2022 increase was 10% and the 2023 increase was 11%- so after paying for a year rental and living there for 4 months, and seeing many friends leave, I'm moving out.

The only good things about the facility were [name removed], [name removed] and [name removed] I feel like they were the only ones that cared about my dad and truly had the hearts of a caregiver. We had to move my dad in when he was in the end stages of stage 4 lung cancer and was paralyzed. We were no longer able to care for him at home. He had a hospice team that would also come to help. Although we were paying Sunrise for a high level of care due to his needs, he wasn't receiving most of those services. I don't think Sunrise staff ever gave him a shower, they just waited until hospice would do it. A Sunrise caregiver actually gave me a hard time over the phone because my dad pulled the call string while hospice was there because (as she said) hospice should be helping him. We were paying hospice almost $[removed] a month, we were paying Sunrise. We ended up putting cameras in my dads room because of how rough one of the caregivers was with him. Maybe this facility would be okay for someone who is mobile and independent, but I would not recommend otherwise. I feel like there is too little staff for the amount of residents they have. It makes response time slow and the amount of time they spend taking care of the residents very minimal. They didn't even notice that he had open wounds, I had to ask them to bring Band-Aids to cover them. And then I had to ask for those Band-Aids to be changed because they never were.

The general areas of the community are kept clean and up to date, but the individual apartments - not so much. There is also no privacy.

This is pretty much your typical American nursing home. Privately owned, it serves to make the investors money. The food is pretty good, not outstanding; nourishing but nothing extraordinary. Mostly, the residents stay in their rooms as there are not a lot of activities, particularly lately.

We toured Sunrise of Hunter Mill during our search for a facility for our loved one. It was a very strange appointment. We waited a long time to be seen then the Director of Sales didn't even know their pricing and kept talking to me rather than to my parents.

It's taken me a long time to write this review because I was so angry with Sunrise of Jackson when we moved our mom to a different facility. Residents are making their own decisions about whether they want to get out of bed, eat or engage in activities. There are very few employees in sight when you need one. We could have left her in her own home where she had the same quality of life. She was admitted to the hospital several times in her short time there for essentially dehydration which caused other kidney and heart issues. She has not had one medical issue in her new environment and is thriving. She is up, dressed, eats her meals and is happy every time we visit. The Sunrise sales team talks a great game but when reality sets in they do not hold up their end of the contract. I would look elsewhere for your loved one.

My loved one had some usual requirements and they said that they could handle him, they really have not until just recently. There staffing has been short during the year, but they seem to be getting ahead of that finally. The staff are friendly, but the caregivers not so much.

The location of Sunrise of Arlington is good, and the community was clean. Also we found the activities coordinator to be wonderful. However it just felt sad, with few staff who seemed to care for the residents. It was a blessing that [name removed] was unaware. We would recommend the downstairs part.

Generally the experience we had with Sunrise of Arlington was OK. However, I am still being billed with no itemization or explanation after having been told that our balance was 0. I would tell others looking into Sunrise to make sure that your bills will be itemized when received. I would recommend only depending on what alternatives may be available. There were some staff that who were outstanding. I would like to give special thanks to [name removed], the concierge.

I was here for 30 days as I transition to Thailand from MD. The room first assigned had a 3” mattress on top exposed metal bed springs. Upon my complaint offered a slightly larger unit. I m sure no cleaning after last guest. Closet Doors falling out of tracks HVAC system needed routine maintenance needed exterminator. Food mediocre. Processes missing or not explained. This place is very tired and need a total overhaul and a greatly improved administration. Rate c-