Sunrise of Westtown

The community is a good mix, I wish there more residents who don't have dementia. My loved one doesn't eat the breakfast but usually goes down for lunch and dinner, and the food was not that good, my loved one stated the meat was chewy and they ran out of wine for the residents which has happened a couple of times, and the wine mostly is undrinkable as the taste is bitter.

[Name removed] was a great help during my loved one's stay at Sunrise of Westtown. The billing team took a bit more work; however, this is resolved. It was nice the community broke the fees down to show you what each fee was for. They worked well with hospice.

Everyone was very nice and friendly that we dealt with. The billing has not been correct. They will accept our checks; however, the community is showing there is still money being owed. However, they say that this will be corrected. The administration has made themselves available when I have needed to talk to them about concerns or questions. There has been times that my loved one hasn't been cared for properly. The community accepted my loved one's pet initially. The location is close to family. The community seems clean. There have been times my loved one's rooms hasn't been cleaned, when I have visited them. There have been times I have had to let the caregivers know that my loved one's laundry needed to be done. They were quick to make this happen. The staff encourages resident's engagement in activities.

Sunrise of Westtown does not feel like a nursing home, it reminds us of a mansion with a really nice homey feel to it. We really like their philosophy and that they treat the residents with dignity. Their top priority is to treat the residents with genuine care and you can tell its not a slogan but that they live by the philosophy.

The staff are wonderful to me and my dad. He doesn't participate, but I get letters with the activities schedule and I see residents participating when I go in. He really seems to enjoy the food, he eats 3 meals a day and does not complain. They are great with communication, they call me with any changes or updates. I think the quality of care is outstanding and the staff really care about their residents. For example, every resident has a little shadow box outside their door that they can decorate. He did not want to do that sot he staff made him one based off things they knew he liked, we thought that was really cool. I would recommend to others looking.

We chose Sunrise of Westtown because it seemed like it was going to be the best fit for what her needs and the location is great. The staff here are all so caring and they really do the best that they can, she has improved a lot since being here. If I ever have any questions or concerns they address those. I would recommend to others looking.

We really enjoy how friendly the staff members are towards us and how caring they are towards our loved one.

The Sunrise of Westtown community has a very nice overall look to it. They have a different variety of rooms sizes to chose from, they are also pretty spacious. We really liked this community because it has a nice warm feeling to it.

Our experience with Sunrise of Westtown was only in the Memory Care Unit. The caregivers were fantastic especially [Name removed]. She loved my mother and cared for her like she was her mother. I will never forget how wonderful she was and how happy she made my mom. Mom enjoyed the activities and friendliness of all that worked in the unit. [Name removed] was was the activity director gave his all to the residents and was very attentive to the families as well. [Name removed] who was the director of the unit was great when she was there. Unfortunately many many meetings took away from the residents which was sad because she made the residents so happy when she interacted with them. I would certainly recommend the Memory Care Unit at Westtown to anyone who is need of this specialized care.

This facility has an amazing management team, true "Serving Hearts". The atmosphere and vibe in this building is warm, inviting and genuine. A lovely homelike setting for the aging population. They get an A+ rating from our family.

This facility resembles a Disney resort. That is where the positive side ends. Your loved ones' care require constant micromanagement from you. Staff is forgetful or not well trained. Hurtful, disrespectful communication from staff occurs frequently. Residents are often ignored and have to request assistance repeatedly. The food is mediocre. Portions can be very small and residents have to repeatedly request more if they are still hungry. The rent and care fees are exorbitant and not justified given the poo level of service. Often the minimally required service does not occur and you have to complain in order to ensure it does happen. Staff do not display common sense and you have to be very specific with them hence micromanage them.

I went on a tour here and it went very well. The staff was nice and helpful and answered all of my questions. We ate lunch here and the food was very good. The rooms were on the smaller side. And the hallways were really long and far from the dining room. I would recommend families tour communities before making a decision

My parents were in this community for about a week. We had some issues during their time in this community. There are some improvements this community need to make. One of the issues we had was communication issues. We had some issues with my fathers medication, and also understanding the routine around the community. I feel they need to be more organized.

I was very pleased with my visit to this sunrise community. I was pleased with the facility.

My cousin is doing great being apart of the community in the Memory Care. Based on my timing I went with this community for the care and being close to me. The staff are providing the care she needs and calling me with any updates. It has worked out for us.

Overall I think they do a good job at Sunrise Senior Living, but there is definitely room for improvement. The care and service staff really give it their all, they are friendly, caring, hardworking people. Unfortunately there just aren't enough of them, the management staff really needs to hire a few more people. The biggest impact this has is in the dining room, where the service can be very very slow at times.

I really enjoyed my tour of this community, it was actually one of my top choices of different assisted livings I had visited. They had a beautiful setup and I really liked the layout of the entire complex. I was very impressed with the staff and my overall experience I had. Unfortunately they did not offer a rehab service at this facility that I would have needed for my mother