Sunrise of Westtown

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We really enjoy how friendly the staff members are towards us and how caring they are towards our loved one.

The Sunrise of Westtown community has a very nice overall look to it. They have a different variety of rooms sizes to chose from, they are also pretty spacious. We really liked this community because it has a nice warm feeling to it.

Our experience with Sunrise of Westtown was only in the Memory Care Unit. The caregivers were fantastic especially [Name removed]. She loved my mother and cared for her like she was her mother. I will never forget how wonderful she was and how happy she made my mom. Mom enjoyed the activities and friendliness of all that worked in the unit. [Name removed] was was the activity director gave his all to the residents and was very attentive to the families as well. [Name removed] who was the director of the unit was great when she was there. Unfortunately many many meetings took away from the residents which was sad because she made the residents so happy when she interacted with them. I would certainly recommend the Memory Care Unit at Westtown to anyone who is need of this specialized care.

This facility has an amazing management team, true "Serving Hearts". The atmosphere and vibe in this building is warm, inviting and genuine. A lovely homelike setting for the aging population. They get an A+ rating from our family.

This facility resembles a Disney resort. That is where the positive side ends. Your loved ones' care require constant micromanagement from you. Staff is forgetful or not well trained. Hurtful, disrespectful communication from staff occurs frequently. Residents are often ignored and have to request assistance repeatedly. The food is mediocre. Portions can be very small and residents have to repeatedly request more if they are still hungry. The rent and care fees are exorbitant and not justified given the poo level of service. Often the minimally required service does not occur and you have to complain in order to ensure it does happen. Staff do not display common sense and you have to be very specific with them hence micromanage them.

I went on a tour here and it went very well. The staff was nice and helpful and answered all of my questions. We ate lunch here and the food was very good. The rooms were on the smaller side. And the hallways were really long and far from the dining room. I would recommend families tour communities before making a decision

My parents were in this community for about a week. We had some issues during their time in this community. There are some improvements this community need to make. One of the issues we had was communication issues. We had some issues with my fathers medication, and also understanding the routine around the community. I feel they need to be more organized.

I was very pleased with my visit to this sunrise community. I was pleased with the facility.

My cousin is doing great being apart of the community in the Memory Care. Based on my timing I went with this community for the care and being close to me. The staff are providing the care she needs and calling me with any updates. It has worked out for us.

Overall I think they do a good job at Sunrise Senior Living, but there is definitely room for improvement. The care and service staff really give it their all, they are friendly, caring, hardworking people. Unfortunately there just aren't enough of them, the management staff really needs to hire a few more people. The biggest impact this has is in the dining room, where the service can be very very slow at times.