Atria

I would be very thorough in questioning the information that you're given when they're selling you the place. They did a wonderful job and were very reassuring. But once they got our money and we were trying to navigate, it was like everybody dropped the ball, which was frustrating. I felt that nobody took responsibility when we had an issue financially. Most of the people were wonderful, but some of the upper staff were not as thorough. The apartment was very nice, and was very sufficient for my loved one's needs. The food could have used a bigger variety, especially of fruits and vegetables. I know that they lost a lot of staff during Covid, as did a lot of places, so I can't blame them for that. But waiting to be greeted let alone served took sometimes up to 25 minutes. I did like that it's a smaller, more intimate community (about 135 residents at the time). And the front desk staff and the IT guys were really lovely. I would recommend the community, but I would just be careful in getting all of the information.

Atria Santa Clarita's biggest drawback is their cost.

Living at Atria has been a joy. The staff call you by your first name, the med techs are quicks to answer your health questions. The exec director always has his door open so if you have a concern, start by talking to him. Atria offers plenty of activities. [name removed] always gives me my meds on time everyday and she seems happy

Pleasant and helpful

Five stars

overall, Atria is well maintained, staff is friendly and helpful. my experience with [name removed] is that she is upbeat and fairly good at her job. she does a good job helping with my meds. she even gives me OJ! I enjoy interacting with her.

fine

receive meds from person

pleasant and helpful

generally good care. staff is excellent.

Atria Hometown was the most updated and beautiful facility out of the ones we looked at. They did have a ton of amenities provided but a lot of them my mom would not have utilized so she did not want to pay for things she was not using. They only had a ground floor apartment available and that also made me a little nervous.

I would make sure that you have a good understanding of the cost for this community and that it is all in writing once it is done. Overall this is a nice community and the staff were friendly and helpful. The nurse is very good and they just made sure that they were there for my loved ones needs. The staff also knew the residents by name and this stood out to me.

We chose Atria Willow Park because of the value for the money. The apartment sizes are on the smaller side compared to others we looked at. Overall things are going well so far and we would recommend them to others.

It's a clean, beautiful place. They offer a lot of activities. The staff are good overall. However, my loved one is not crazy about the food. She find is lacking in taste and variety, and they just serve things she would not normally eat.

Mom really liked Atria when she first saw it and it is in a very convenient location. The people have been fantastic and welcoming. The staff always let us know what is going on and call us with questions or concerns. They are quick to shut down if anyone has covid to keep residents as safe as possible and they send us an email immediately lettings us know that they are stopping visitations. They do provide some activities that my mom enjoys, but there is not enough to keep her out of her room most days. My issues have just been with the building itself, they do not have heat in the bathrooms and that has been a problem for my mom because if she showers or uses the restroom it is very cold in there. I wish they could find a way to warm up the bathrooms. They are very on top of the care and whenever she calls they are there sometimes in seconds, but it has been hard for her to adjust to not having much privacy. I would recommend them to others looking for assisted living.

They have been very good.

When we toured the community compared to others in the area the building itself just brings in a lot of natural light. It has a very welcoming feel to it, it has just a setting that feels more alive and pleasant. It was a great first impression and the people we met just stood a notch above the residents. All of the staff are so friendly as well as the residents. Our loved one is getting involved with a lot of good activities and it has just been a great move for her.

excellent - all staff members are kind and caring.

I would recommend you look to see if it is a good fit for your loved one. It wasn't a good fit for mine. The care services were okay when my loved one was here. They seemed to be short staffed with the aides and nurses. The food was good. There were not many activities available for the residents. It is more for younger people and more for independent living. The community is clean and the maintenance is very good.

This is an excellent place for somebody that needs some care but there is a Kosher kitchen and a lot of their activities are for the Jewish community. The care services have been good; however, there has been a large turnover of staff. I'm waiting to see how the new staff works out, but the staff are very attentive to the residents needs. The administrators are very responsive to the family's questions and concerns. There are some challenges to those who aren't celebrating the Jewish faith during holy week for meals. There aren't as many choices as the residents are told there are. The food will sometimes arrive cold. Exercise classes, Tai Chi, field trips, book club, entertainers that come to the community and more are some of the activities available at the community.