Atria Tamalpais Creek

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Of the three communities we’ve toured this far, Atria feels like the best fit. Atria utilizes strict Covid protocols (visitor sign in log, temperature tracking, hand sanitizer, masks). While the building seems older, it appears to be well-maintained. The outdoor landscaping has been recently updated and looks fantastic. We were able to tour several units. The studios are on the small side but have ADA compliant bathrooms. All staff, including our welcoming sales manager, were genuinely friendly and welcoming. This community is located in the flatlands of Novato relatively close to the downtown shopping area and library. Atria would be a possible fit, if my mom decides to remain in CA.

We chose Atria Tamalpais Creek at the time because of the location and after we looked at it, we thought it was a nice facility and would be a good fit. The rooms sizes here are adequate and we have had no complaints about the food. I would recommend this community to others looking.

It was a lovely place for my mom and my mom enjoyed it living there. I chose this community because after visiting other places, Atria was very complete with the information and practices they shared and the location was excellent for our family. The food was mostly adequate sometimes more special, but mealtime was not important to my mom. I would recommend this community to other families.

It is a very well managed community. I have been very impressed with all of the staff from management, to the people who help and give care. I have never ever run into anybody who was not friendly, caring, helpful, and willing to make mother's stay at Atria the best it could be. Particularly, in response to COVID, I have also been so impressed with how they got in front of the curve early, very organized, and have keep the residents there safe.

My father was a resident of Atria Tamalpais Creek where $13,000 in cash was stolen from his apartment. He had been admitted to the hospital following a heart attack, and during his hospital stay, he asked me to retrieve some of his belongings for safekeeping, including his safe box, which had contained an envelope with the cash (meant for use in a dire emergency), for over a decade, When I arrived to pick up the items a few days after his hospital admission, I found that the envelope of cash was gone and the safe box open. I immediately filed a police report, and reported the loss to the director, who only seemed to care about being present during the police investigation, and not about the lost money. My father died very unexpectedly the following week, after complications from open heart surgery, and the money was never recovered. Atria has not taken any responsibility for the theft, and did not even conduct an internal investigation into the matter, or offer as much as an apology. They claim that the police report was inconclusive because it couldn't pinpoint specifically who stole the money, as over twenty of their staff members had used key fobs to get into his apartment. The fact remains that the money was stolen from Atria, when they should have been ensuring the safekeeping of my father's possessions. I had previously seen the cash myself, when my father moved in months before, and he asked me specifically to pick it up for him while he was in the hospital. He had no issues with memory loss, and knew that the cash had been there. Atria's response has been pathetic, and only concerned with their own back, rather than with the theft of $13,000 from the home of an elderly widower in their care. I am disgusted by their lack of concern, or willingness to take responsibility for this disgraceful situation. If this highly unfortunate event had not occurred, I still would have given Atria a 1 star review for their lack of humanity, and lack of any truly engaging activities for their residents. At the time of his death, my father was on a waitlist to move to another nearby senior community. For an 89 year old man who had recently lost his wife, moving is not something to be taken lightly, so it was only because he was so miserable at Atria that he was willing to subject himself to another move after only 5 months there. Despite seeing him day in and day out, the receptionist never even knew my father's name. My father was a highly active and engaged man until the final days of his life, but the activities at Atria seemed geared for people who had already given up on life, rather than still living it to the fullest. It basically feels like a place where people are waiting to die, rather than still enjoying life. It has token activities like chair exercise, but none that seem planned with thought and care for active seniors. When my father's money was stolen, I discovered through the California Social Services website, [removed that Atria Tamaplais Creek has been investigated 23 times by Social Services, with 11 of those visits in 2018 alone. There were also 4 citations for immediate health, safety or personal rights violations. Additionally, I found that Atria Corporate has, not surprisingly, received a C- grade by the Better Business Bureau, [removed] with 5 complaints filed in the past three years. I wish my father had never moved into Atria Tamalpais Creek, and I wish they cared about the money stolen on their watch. But since I can't change either, all I can do now is hope that others heed my advice: Think twice before sending your loved ones to Atria Tamalpais Creek. It might look safe, but I learned the hard way that it is not.

Place seems great, but thy cannot accommodate my father. He needs too much care, for what they provide.

We moved my parents to Atria three years ago. My dad passed quickly, and my mom had to tranistion to the memory care (Life Guidance) unit due to advancing dementia. We experienced three moves in one year, and the staff was extremely helpful in these transitions. The facility is immaculately maintained, meals are very good, and the staff is incredibly caring and professional. I had always been warned that assisted living facilities typically increase the care charges significantly as residents age, but I was constantly amazed that Atria maintained my mother's care level as her abilities declined and she required more assistance. I can't say enough about how grateful we are to have had my parents live at Atria.

We moved my parents to Atria three years ago. My dad passed quickly, and my mom had to tranistion to the memory care (Life Guidance) unit due to advancing dementia. We experienced three moves in one year, and the staff was extremely helpful in these transitions. The facility is immaculately maintained, meals are very good, and the staff is incredibly caring and professional. I had always been warned that assisted living facilities typically increase the care charges significantly as residents age, but I was constantly amazed that Atria maintained my mother's care level as her abilities declined and she required more assistance. I can't say enough about how grateful we are to have had my parents live at Atria.

Beautiful setting. Really professional staff.

Not considered. Did not have independent living