Atria Tamalpais Creek

This was a nice community, it was too big for my loved one.

excellent - all staff members are kind and caring.

We are so pleased to have finally found a competent and loving home for Mom. The staff is helpful in every way, and our mom's attitude toward life has been very positive under Atria's care.

Of the three communities we’ve toured this far, Atria feels like the best fit. Atria utilizes strict Covid protocols (visitor sign in log, temperature tracking, hand sanitizer, masks). While the building seems older, it appears to be well-maintained. The outdoor landscaping has been recently updated and looks fantastic. We were able to tour several units. The studios are on the small side but have ADA compliant bathrooms. All staff, including our welcoming sales manager, were genuinely friendly and welcoming. This community is located in the flatlands of Novato relatively close to the downtown shopping area and library. Atria would be a possible fit, if my mom decides to remain in CA.

We chose Atria Tamalpais Creek at the time because of the location and after we looked at it, we thought it was a nice facility and would be a good fit. The rooms sizes here are adequate and we have had no complaints about the food. I would recommend this community to others looking.

It was a lovely place for my mom and my mom enjoyed it living there. I chose this community because after visiting other places, Atria was very complete with the information and practices they shared and the location was excellent for our family. The food was mostly adequate sometimes more special, but mealtime was not important to my mom. I would recommend this community to other families.

It is a very well managed community. I have been very impressed with all of the staff from management, to the people who help and give care. I have never ever run into anybody who was not friendly, caring, helpful, and willing to make mother's stay at Atria the best it could be. Particularly, in response to COVID, I have also been so impressed with how they got in front of the curve early, very organized, and have keep the residents there safe.

My father was a resident of Atria Tamalpais Creek where $13,000 in cash was stolen from his apartment. He had been admitted to the hospital following a heart attack, and during his hospital stay, he asked me to retrieve some of his belongings for safekeeping, including his safe box, which had contained an envelope with the cash (meant for use in a dire emergency), for over a decade, When I arrived to pick up the items a few days after his hospital admission, I found that the envelope of cash was gone and the safe box open. I immediately filed a police report, and reported the loss to the director, who only seemed to care about being present during the police investigation, and not about the lost money. My father died very unexpectedly the following week, after complications from open heart surgery, and the money was never recovered. Atria has not taken any responsibility for the theft, and did not even conduct an internal investigation into the matter, or offer as much as an apology. They claim that the police report was inconclusive because it couldn't pinpoint specifically who stole the money, as over twenty of their staff members had used key fobs to get into his apartment. The fact remains that the money was stolen from Atria, when they should have been ensuring the safekeeping of my father's possessions. I had previously seen the cash myself, when my father moved in months before, and he asked me specifically to pick it up for him while he was in the hospital. He had no issues with memory loss, and knew that the cash had been there. Atria's response has been pathetic, and only concerned with their own back, rather than with the theft of $13,000 from the home of an elderly widower in their care. I am disgusted by their lack of concern, or willingness to take responsibility for this disgraceful situation. If this highly unfortunate event had not occurred, I still would have given Atria a 1 star review for their lack of humanity, and lack of any truly engaging activities for their residents. At the time of his death, my father was on a waitlist to move to another nearby senior community. For an 89 year old man who had recently lost his wife, moving is not something to be taken lightly, so it was only because he was so miserable at Atria that he was willing to subject himself to another move after only 5 months there. Despite seeing him day in and day out, the receptionist never even knew my father's name. My father was a highly active and engaged man until the final days of his life, but the activities at Atria seemed geared for people who had already given up on life, rather than still living it to the fullest. It basically feels like a place where people are waiting to die, rather than still enjoying life. It has token activities like chair exercise, but none that seem planned with thought and care for active seniors. When my father's money was stolen, I discovered through the California Social Services website, [removed that Atria Tamaplais Creek has been investigated 23 times by Social Services, with 11 of those visits in 2018 alone. There were also 4 citations for immediate health, safety or personal rights violations. Additionally, I found that Atria Corporate has, not surprisingly, received a C- grade by the Better Business Bureau, [removed] with 5 complaints filed in the past three years. I wish my father had never moved into Atria Tamalpais Creek, and I wish they cared about the money stolen on their watch. But since I can't change either, all I can do now is hope that others heed my advice: Think twice before sending your loved ones to Atria Tamalpais Creek. It might look safe, but I learned the hard way that it is not.

Place seems great, but thy cannot accommodate my father. He needs too much care, for what they provide.

We moved my parents to Atria three years ago. My dad passed quickly, and my mom had to tranistion to the memory care (Life Guidance) unit due to advancing dementia. We experienced three moves in one year, and the staff was extremely helpful in these transitions. The facility is immaculately maintained, meals are very good, and the staff is incredibly caring and professional. I had always been warned that assisted living facilities typically increase the care charges significantly as residents age, but I was constantly amazed that Atria maintained my mother's care level as her abilities declined and she required more assistance. I can't say enough about how grateful we are to have had my parents live at Atria.

We moved my parents to Atria three years ago. My dad passed quickly, and my mom had to tranistion to the memory care (Life Guidance) unit due to advancing dementia. We experienced three moves in one year, and the staff was extremely helpful in these transitions. The facility is immaculately maintained, meals are very good, and the staff is incredibly caring and professional. I had always been warned that assisted living facilities typically increase the care charges significantly as residents age, but I was constantly amazed that Atria maintained my mother's care level as her abilities declined and she required more assistance. I can't say enough about how grateful we are to have had my parents live at Atria.

Beautiful setting. Really professional staff.

Not considered. Did not have independent living

I have no complaints about the tour I had taken of this community. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. The property was clean and they had a lot of great amenities available to all of the residents. It was just no the right location in the end decision for my father.

In addition, I toured Atria Tamalpais Creek. I would not say my tour was 5 stars, there were certain things about this facility that made it not work out for my loved one. The tour guide that took me around was welcoming and informative, it was just not the best choice for us.

We had a good tour of Atria Tamalpais Creek. The person that took us around was friendly and informative. The facility was clean and in good shape, but it was not the best fit for my loved one.

So far my father likes it here. The staff is very helpful and respond quickly. He is also participating in activities which surprised me. One of the major selling points of this place is the food! He loves the meals they prepare. We also chose this community because he liked the atmosphere here the most and it was a convenient location. Once he saw Atria he didn't want to look at any other communities.

This community was fabulous. The staff was wonderful and answered all my questions. They offer a variety of food choices. I was upset with the community when I was getting ready to move my loved one in they ended up saying that they could not accept him. We went through the process for 3 months and no one told us that. The staff can do better about informing me about any information I need to know.

My mom has not seemed this happy for years. She is animated, looking forward to each new day, excited about the new friends that she is getting to meet. And she says the food is to die for! Really. She is so happy not to have to worry about the shopping and cooking any more. She went out to a late afternoon meeting away from Atria, and was delighted that they had a tray with a delicious hot meal waiting for her in her room when she returned after the normal dinner hour. She has been proudly independent all her life, Yet she is really starting to enjoy the way they pamper her here.

My Mother seems to enjoy it quite a bit. The staff treats her well, she enjoys the activities, and she says the food is good too. She really seems to enjoy interacting with the other residents too.