Atria Riverdale

This is an excellent place for somebody that needs some care but there is a Kosher kitchen and a lot of their activities are for the Jewish community. The care services have been good; however, there has been a large turnover of staff. I'm waiting to see how the new staff works out, but the staff are very attentive to the residents needs. The administrators are very responsive to the family's questions and concerns. There are some challenges to those who aren't celebrating the Jewish faith during holy week for meals. There aren't as many choices as the residents are told there are. The food will sometimes arrive cold. Exercise classes, Tai Chi, field trips, book club, entertainers that come to the community and more are some of the activities available at the community.

We are having a problem with the billing. We were told that as long as we signed by Sep 30th that we would get a promotional offer and they did not follow through with it. They gave us choices as an incentive the faster we signed and they are not making sure in the business office, nor the sales people are making sure that the voucher or credit we were promised has been received. They are not to good on following up with business needs. I am hoping to reach out to corporate to get this solved. In the middle of a covid lock down both of the RN's have resigned and this was not communicated to the families like it should be. The LPN's are doing a good job but they are short staffed and there should be nurses there. I think the Atria corporate office phone number should be readily more available. They also have a underground parking garage that made it a lot better for us visiting. This community is also in a nice city neighborhood and a lot of things close to walk to including my loved ones church.

The help here is wonderful! They really go out of their way to make you feel good! I'm very happy!

The community is very nice, and the staff is very nice. The only issue is the food. My loved one does not like the food. I would recommend this community to others based on my experience.

Our overall experience has been positive, and continues to progress., my best friend of many many years who resides there has never had any issues or concerns that have not been regularly responded to on an administrative level and floor staff. We have never encountered a situation that was not addressed or openly discussed. We recommend this community as an option if you need to entrust someone to care for your loved one. It has a sense of community, and the staff members do a great job encouraging the residents to get out and about to meet new people and try new things. They have done an excellent job with their safety protocols with the pandemic, and maintain order with visitation schedules. Which speaks to the extent of measure they take to keep the residents safe.

We've had some good experiences, and one pretty bad one. Generally, the staff was very friendly. We actually had a lot of support from them in helping my loved one to go here. They came to our house and met with her, and explained their services. They were always super helpful, and they were very helpful getting her situated. They did their best considering the amount of care my loved one needed. They were very accommodating. Also they were helpful in letting my loved one pick her meals for a better diabetic diet. The biggest issue was when my loved one got Covid there and had to be hospitalized. There was one staff member who found my mother's behavior to be problematic. So their communication was bad at the end between the rehab facility, Atria, and myself. I wasn't notified soon enough that she wouldn't be allowed back to Atria.

We've not been pleased - they've been on lockdown over a year, with no internal cable tv station for the community, which could bring them together. They're really isolated. At a previous place, they had a channel to watch shows and interact and classes. It's been a year, most people have learned how to do zoom and communicate with their residents. The food is good - my loved one loves the food. The people are nice. The residents are all quite sharp, and she's very thrilled with being able to speak with them and have intelligent conversations more once lockdown eases up. But so far she hasn't truly met anyone, just had introductions. The potential is there but it hasn't been realized. Atria is just not trying to engage the residents. They've had some holiday events, but they didn't advertise them properly. The only people she sees are the people who clean and bring in the food. They do get to go downstairs every day for a few hours, but with social distancing it's very isolating for the new residents. But Atria hasn't stepped into this new technology at all. I mentioned it to them, and nothing's been done. They did allow my loved one to borrow an i-pad to attend church services on zoom, but that's it.

The community is beautiful and [name removed] was kind enough to show me around virtually. I think this is a great place for my brother to heal

the food is not very good for the money we are spending, They seem to have an issue with turnover they have had 3 directors since august and I have been disappointed with the exprence. They have a plan for covid and so far it has been good

I have not been able to get the full experience of the facility but from what I've seen I would recommend the community to others

Our first impression was on the tour and the person who gave the tour was very open, and friendly and very professional showing us everything they had to offer. They were also very accommodating to us because we had to come back twice. During the tour we were able to eat lunch at in cafeteria and we have a variety of options to choose from and it was delicious. We love this community, the people who work there are amazing, very professional and really seem to care. The residents who live there are also very lovely. This community is very clean. We absolutely feel we are getting our money's worth. The activities are great, they sometimes take the residents to the museum or the theater.

This community has gone through management changes, and at first it was great and we heard the activities director was great, but they ended up leaving. Once they left the activities really dwindled. They advertised to us very clearly that the memory care unit was very separate from every thing else. this is typically a very clean appearing facility. The basic everyday cleaning was absolutely fine, but once COVID started the infection control was not consistent, and there were times the staff were not wearing masks, and our loved one actually got COVID. My mother is Jewish but does not keep kosher, she is severely under weight and sometimes has been told they cant accommodate to her wish for dairy during her meal in which meat as been served due to kosher laws.

Very impressed with this facility. All the residents were well taken care and dressed. We had the opportunity to watch them doing an exercise class. The environment was clean, comfortable and well appointed. The staff was very kind and helpful. We met with [name removed], their Executive Director and she will be coming on Saturday to meet my husband and to do an evaluation.

Hated it. Very small, activity staff was inexperienced. Did not like it.

Tour: 12/4/2017. Liked the building, neighborhood, staff and treatment structure. Library is very small; not sure menu is very diversified, but the layout of the rooms look like a good fit for us, and the many activities at the independent living level are also a good fit.

We were very impressed with Atria Riverdale. [Removed] gave us the tour. She was wonderful. We felt very comfortable with her and the rest of the staff. Very friendly and warm

My aunt is still in the process of transitioning. The staff are accommodating and getting her comfortable for a good adjustment. She's eating the meals and the feedback I get is that she enjoys the activities. She is participating in the morning exercise and art class. I thought this was better and more convenient for me to visit her.