Atria Collwood

Reviews

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We chose Atria Collwood because they were within my dads budget and the place was very pleasant, clean, and looked like a place I would like to live in. I thought the room sizes were very nice. The staff members go out of their way to work with families and make things as smooth as they possibly can in a difficult time. I would recommend to others looking.

I think everything has gone really well. The communicatio0n between the community and the Staff is very good I would recommend this community to others

We chose Atria Collwood because my conversation with the director was very impressive, the location of the facility, and when you walk in it smelled clean. Out of the ones we looked at this was the best choice. She is in a studio and it is a little small for all of the things she has, but she has a back door leading out to a patio. Even through all the covid stuff, it has been a good experience and I am excited for her to be able to utilize all of the amenities. Overall, I would recommend to others looking.

We chose Atria at the time because my mom wanted a 2 bedroom and they had a better value for the money. It was also close to home. The 2 bedroom is very nice size for her, it is like 2 studios put together. I have eaten here and the food is something they could improve on. I would want others to know that it seems like you get more value for your money here, but it is an older facility. Overall, I would recommend it.

It's been a whirlwind after Mom fell & broke her hip. The realization that my Independent Mom was now at a point that she needed assisted living care is not an easy decision to make for any family. The key is finding Good Care, good customer service & a facility with a Director & employees that takes pride in putting their residents welfare first, especially in a Pandemic! Covid -19 didn't make it easy in the process, but Atria Collwood came through for my brother & I to tour the facility in the moment, virtually by [name removed]. The grounds kept clean, facility is clean & organized. We decided that day that it was the place for Mom! It didn't end there; [name removed] along with [name removed] the Director worked in the process of an exit plan from the skilled nursing facility Mom was at 2 hours away; Having Mom evaluated medically to insure best care for her when she arrived at Atria. Putting me in contact with a Home Care service for Physical Therapy & Mobile Drs. Service was a tremendous help! All falling into place for Mom's benefit and giving me the peace of mind I so needed after many sleepless nights worrying what was best for Mom. My peace of mind was knowing Mom was going to be safe & her needs met in her new home at Atria Collwood. Minute Mom arrived the staff was so attentive!! Atria Collwood was an answer to my prayers asking for help & insight to do what was best for Mom in her circumstances & in a Pandemic. Thank you Atria for coming through for Mom & my family. No words can convey the appreciation and gratitude I feel for helping me get Mom the help she needs and to her new home!

[name removed] was so great to work with! Great follow up and care! Wonderful attention throughout!

It is a very friendly place and a very casual place. It is an all encompassing friendly, and warm atmosphere. I chose this community because it was most home like and the others were more institutional. It was also near her home so her friends could come and visit her. I would recommend this community to other families.

Nice feel, very nice quality, excellent staff, waiting on call back for price.

We moved in and the day after was the lock down for COVID19. For a 93 year old the move is hard enough but with the lock down it was even more confusing. The Atria staff have been wonderful. They have done everything to help her. It is a wonderful place, a good value , clean and very friendly. My only regret is that I did not get her there a long time ago. I highly recommend it.

My mom is enjoying living at Atria Collwood. The staff is very friendly, caring, and competent. The facility is well kept, clean, and updated. There are generous and comfortable community areas for friendly conversations, games, puzzles, and special events. Mom has already made several good friends after only three weeks. Thank you Atria Collwood for helping to make Mom's transition as smooth as possible! I have happily recommended Atria Collwood to others.

Great facility It was one of the top two we chose out of the four that were toured.

I was not an appropriate candidate for that facility. I am much too active and much too little interested in people. I was there to recover from surgery before returning home. Friendly, good food, well run.

Clean, well run. Needs more parking. Attentive staff. A good possibility. The day I visited they were welcoming a number of children for an Easter activity.

Clean, well run. Needs more parking. Attentive staff. A good possibility.

I didn't feel this would be a good fit for my mother here - seemed more like an assisted living than independent

Very professional staff, great facility. Overall outstanding.

Friendly staffs and the the property was small which appealed to my Mom. The Studio room was more than adequate for Mom's needs. Very low community fee.

With my love one being here it seems like everything is going ok so far. My love one is still adjusting since it’s a different way of living for her. My first impression of touring the facility I thought that it was ok, however I did look at other properties that I liked better. For the price and the care that my love one needs, it was a good fit. The staff is good at contacting me to let me know about everything which is good and they seem know what they’re doing. If I were to having any questions about anything they’re responsive and they give me answers. The facility’s layout is pretty straightforward and it’s easy to get around. They also provide numerous activities for the residents to participate in. Overall, it’s a good location, its clean, and the people seems nice.

We just moved Dad out of here. The place has clearly gone down hill. It is dirty, needing paint (check out dirty stair well carpets and hand rails). The place is at best, equivalent to a 2-star hotel - old, grungy, dingy and dirty. Our maintenance requests were always met with smiles, but rarely met with action. In fact, they got ignored for weeks, even when put into writing multiple times. Hallways are not color-coded, and the compound is poorly planned. It spans multiple buildings and many residents are confused. To make things worse, room numbers are not sequential - leaving fully-functioning visitors at a loss for how to easily find residents. Dementia patients are frequently roaming the halls, not knowing where to go from day to day. Food has also gone downhill. While it seemed wonderful when Dad moved in a year ago, it now often consists of carbs and more carbs. I stayed for dinner a month ago and got some type of sausage with rice. It was disgusting. Dad was also allowed to drink alcohol at all meals, even at breakfast. He reportedly ordered spaghetti three times a day on some days. While we've repeatedly asked to have his intake monitored for nutrition, we were told that they do not give those types of services. Meanwhile, Dad has gained more than 50 pounds since moving in, and now can barely walk, put his socks on and presents a serious fall risk to us all. Dad was increasingly failing and despite multiple requests to have him receive a higher level of care (including written requests), the requests are ignored. Management is also changing, with the director leaving for unstated reasons. She was kind and as responsive as possible, but at the end, quite stressed. Staff are wonderful and very kind, but clearly overwhelmed. Activities are varied, but for fully functioning people and not so much the dementia community. We since have moved Dad to another facility across town, where he is being given the care he needs and deserves. Moving Dad has created serious repercussions though, given his dementia. If we had known that this setting is not appropriate for dementia patients, we would never have gotten him set up here. Rather, we were repeatedly assured that they have many dementia residents and they they could care for him till the end. We were assured that hat he would never have to move. As it turns out, we have learned that Dad can get out at night and not be able to get back in. The neighborhood is a bit sketchy and so, this recent news alarmed us. Dad reported that he did wander out one night and wasn't sure how he got back in. He may have been We were seriously mis-led and could not be more disappointed. Be sure to speak with the [removed] - "fondly" referred to by the residents as "nurse rachett". She is a hard-lined, money focused woman who only seems to consider her bottom line. This site clearly is focused on making $$$ and not much more.

I toured here with my friend (who eventually moved in) when we were trying to find a place for them to live. Something that I noticed when looking at the menu was that everyone eats the same thing, and that bothered me. There’s a set menu and not a lot of options available. The rooms were lovely, though, and there’s a garden outside. My friend seemed to be happy there. There was a big reception desk and they weren’t very friendly and neither were the people that clean your room. The facility is nice and it looks homey and cheerful, but you could tell it was an old folk’s home.