Touchstone Senior Services, LLC

This community keeps a clean healthy environment. My friend thinks the food is fine. I have had nothing but positive results from the staff. They offer daily activities and I would recommend this community.

Everything is working out very well for my mother here at this community. We are very satisfied with everything they have done for us. It is a good stable community. She has adjusted very well to it. A place for mom was great with all the help they provided. A lovely experience so far.

My husband is doing much better since moving into this community. Paula the director is so helpful and willing to work with us. The activities director is also great and they help keep him active. The food is good and I cannot say enough about how beautiful this community is. I would recommend this place to family and friends.

It is going very well and we are happy with Sylvan Crossing at Creekside Estates. The staff are very good and the community is very clean. There are activities but my father-in-law does not participate, He likes the food and I would recommend them because of the smooth transition, extra attention in the beginning and settle in nicely.

This is my home. I live here. I can have bad days and be at home. I can good days and be at home. I can go to the hospital and be fought for to be at home. Thanks to my home!

Sylvan Crossings in Westshire Village is absolutely charming! Upon touring the facility, we found the outside grounds to be very inviting, safe, and comfortable for the residents to enjoy. The inside of the facility was extremely well maintained, spacious, safe, easily accessible for wheelchairs in all areas, and odor free. The staff were very friendly, engaged with the residents, and the environment was calm with structure. Safety features were visible and easily acknowledged by staff, residents, and visitors. There was an honesty and strong sense of pride and genuine caring that emanated from the contacts who assisted us through our tour. We were very impressed and felt very positive about our experience. We will be making decisions very soon.

The staff at Sylvan Crossings has always been very friendly and helpful in all our dealings with them. They go out of their way to make sure our resident is safe. The smaller size of the facility makes it better for a resident suffering from dementia.

Even though there were health issues that came up before her move they were excellent with help & caring for her. The staff has been very caring & supportive to us. They were also very helpful in getting us set up with hospice. We are very happy with everything here.

Very caring, professional people. They are the best at communicating with family.

We feel most fortunate that Sylvan Crossings - Fitchburg had an opening for our mom, Orla Erickson. We (speaking also for my sisters) were impressed with the staff's friendliness and caring attitude toward the residents of Sylvan Crossings. Ryan Wagner, the director, is very professional. Easy to work with. Staff has gently worked with our mom to orient her to her new surroundings. We are very impressed with the quality of the food that she is served; Mom has had swallowing issues. Staff are careful to watch over the food she eats. Cleanliness: wonderful. Also, Nathan, Mom's caregiver, is very good to Mom. Understanding. Accepting. Thank you to all staff here.

We are so glad that we chose Sylvan Crossings for my husbands brother. Sylvan Crossings offered a warm welcoming feeling with their friendly, caring staff and clean, safe secure environment. We visited almost daily and David was always dressed, clean and anxiously awaiting his next yummy meal. He was encouraged to participate in social activities and enjoyed the activities in the main living area. I feel Sylvan Crossings exceeds all expectation due to the exceptional dedicated director and her capable caring staff. Lots of smiles and hugs when needed made sylvan Crossings feel like home.

I toured Sylvan Crossing at Westshire Village and was impressed.

[Name removed] was at Sylvan Crossings for only 4 months. We were extremely satisfied with her care. But the best features at the facility were the caregivers AND the low number of people residing there. Thanks so much to [Name removed] and [Name removed] especially

My wife is being cared for very well at this community. For the most part I'am comfortable with her move here. It is a very nice place, everything is very well maintained. They do a very good job with the cleanliness. I really like the staff. They have been very helpful, and great to work with. I know she is safe, and in good hands. I don't see why I wouldn't recommend this community, it is a nice place.

Was impressed with the facility, very clean and well managed.

She is doing very well at Sylvan Crossings of Stevens Point. Once she got settled she adjusted really well. She is making friends. The staff help her a lot. They are informative when I call and ask questions. Everything is going well so far. She is getting along very well here. A lot of the family goes and visits because it is a good location. In the facility she was in previously she stayed in her room a lot. Now she is helping with flower arrangements and is really getting involved there.

Sylvan in Waunakee was by far the best of three facilities in Dane County that cared for our Mom, who had dementia. Rising prices forced us out of the first, the second had staff that was young, overworked and unguided. Sylvan is small, personal and well-run. It was marginally cheaper than the other facilities, but it surpassed them in providing services that Mom actually needed. The staff genuinely cared about Mom, enough to take the time to coax her into taking a shower if she didn't want to, or to go have lunch in the dining room to socialize a bit. Mom met and interacted with other residents in the living room, a first for her. Mom started to thrive again at Sylvan, which took the family by surprise. Then, when mom's physical health took a nosedive, we received timely weekend and after-hour phone updates from Sylvan staff, followed by hands-on aftercare in her room from people who already knew her when we were afraid that we would have to move her to hospice. Sylvan isn't big or glamorous, but it turned out to be the perfect fit for our family.

We're incredibly happy. The enthusiasm and eagerness with which the entire staff there deals with the residents is beyond belief. I never expected that in a nursing care facility. It's not as sterile as I expected. It's very homey. Jack is very happy. They're extremely friendly; I would rate them as 6. I was quite shocked at how reasonable the cost is. I don't specifically know about activities. He doesn't use recreational facilities there. He's too sick, and he's introverted; doesn't tend to participate in games and such. They've been very responsive when I've raised a question or concern with them; they've responded immediately. The location is just down the road from us, and we're there every day. I would recommend this to anyone who is looking for a safe and happy place for care beyond assisted living.

excellent service and care, small setting very personalized care

Very homey environment and extremely friendly and helpful staff.