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5475 Westshire Circle, Waunakee, WI 53597
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anonymous
-
Family/friend
4.0
Ups and downs
There have been a lot of issues finding and maintaining staff just like everywhere else right now. They do their very best - but it has been a struggle. They are having a hard time finding an activities director so there is not a lot going on. The cook that they have right now is really good. The director is amazing, she is great as far as communication with the family and addressing issues as much as she can.
About the facility Sylvan Crossings in Westshire Village
Sylvan Crossings in Westshire Village offers seniors assisted living and memory care services from a knowledgeable and attentive care team. The senior living community is in Waunakee, Wisconsin, close to various neighborhood amenities, businesses, and attractions. Daily living activities include incontinence care, hygiene care, medication management, and more. The care team prides itself on forming strong bonds with residents and is skilled in addressing behavioral issues, diabetic care, and other specialized health care services. The senior living community is a comfortable and secure environment where residents spend their time however they want while receiving the care they need.
Along with providing physical and health care services, staff also plans and organizes recreational community events and programs that help seniors stay active and involved. The senior living community also has recreational spaces for residents to enjoy and utilize as they please. There are comfortable seating areas, outdoor walking paths, and courtyards where residents spend time relaxing with one another.
Off campus, residents have numerous amenities, attractions, and businesses to explore and utilize nearby. Running errands and attending appointments is easy, with hospitals, pharmacies, and medical facilities a short distance from the community. There are also parks, walking trails, shopping centers, and restaurants a...
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Senior living options offered
Assisted Living
Memory Care
Pricing for Sylvan Crossings in Westshire Village
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
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Studio
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Sylvan Crossings in Westshire Village
5475 Westshire Circle, Waunakee, WI 53597
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6.0
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6.0
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27 reviews
5 star
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9.5
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9.5
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5 star
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9.2
Review score
30 reviews
9.2
Review score
30 reviews
5 star
33%
4 star
30%
3 star
13%
2 star
7%
1 star
17%
8.5
Review score
10 reviews
8.5
Review score
10 reviews
5 star
60%
4 star
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0%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
--1 bedroom
--1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
--2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
No
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Memory Care, Residential Care Home
Care types offered
1
Assisted Living
Care types offered
1
Assisted Living
Amenities at Sylvan Crossings in Westshire Village
Healthcare Services
- Incontinence Care
- Medication Management
- Staffing & Ancillary Services
- Diabetic Care
- High Acuity Care
- Memory Care
- Non-Ambulatory Care
Meals & Dining
- No Sugar
- Anytime Dining
- Pureed Meals
- Room Service
- Restaurant Style Dining
- Guest Meals
- Meals Provided
- Vegetarian
- Low / No Sodium
- International Cuisine
Room Amenities
- Air Conditioned
- Bath Tubs
- Handicap Accessible
- Wheelchair Accessible Showers
- Wi-Fi/high-speed internet
- Respite or Short Term Stays Offered
- Ground Floor Units
- Cable or Satellite TV
Community Amenities
On-site dining options
- Private Dining Room
Transportation & parking
- Resident Parking Available
- Uncovered Parking
- Property Convenient to Public Transit
- Transportation at Cost
Pets
- Weight Limit (lbs)
- Dogs Allowed
- Cats Allowed
Common areas
- Private Bath
- Indoor Common Areas
- Outside Patio
- Outdoor Common Areas
- Library
- Central Fireplace
- TV Lounge
- Beauty Salon
- Barber Shop
- Meeting Room
- Butterfly garden / Hummingbird garden
Recreational areas
- Piano or Organ
- Movie or Theater Room
- Raised Garden Beds
- Arts and Crafts Center
Services
- Housekeeping
- Grocery Shopping and Errands
- Laundry Service / Drycleaning
- Beautician
Languages spoken
- English
- Spanish
Activities
- Birthday Parties
- Holiday Parties
- Art Classes
- Sensory-based Programs
- Community Service Organizations
- Activities On-site
- Pet-focused Programs
- BBQs or Picnics
- Stretching Classes
- Cooking Classes
- Activities Off-site
- Other Religious Services
- Trivia Games
Reviews
for Sylvan Crossings in Westshire Village
6Review score27 reviews
Write a review5 star
38%
4 star
26%
3 star
22%
2 star
7%
1 star
7%
A Place for Mom has scored Sylvan Crossings in Westshire Village with 6 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Sylvan Crossings in Westshire Village has 27 reviews with an average "overall experience" of 3.6 out of 5.
Overall Rating
3.6
Cleanliness
3.8
Friendliness
3.9
Care Services
3.7
Staff
3.5
Meals & Dining
2.5
Activities
3.6
Value for Cost
3.7
A Place for Mom has scored Sylvan Crossings in Westshire Village with 6 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Sylvan Crossings in Westshire Village has 27 reviews with an average "overall experience" of 3.6 out of 5.
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1-20 of 27 reviews
Anonymous - Family/friend
Assisted Living
January 24, 2023
Needs Improvement
They don't do their job like they should. They don't follow through with things. We have had issues with the care services since my love one has moved in. My loved one hates the food. They serve hot dogs, and childlike food. They just started with the activiites. Memory care and asssited living is not separate. This is not a place that I would recommend.
anonymous - Family/friend
Assisted Living
July 19, 2022
Ups and downs
There have been a lot of issues finding and maintaining staff just like everywhere else right now. They do their very best - but it has been a struggle. They are having a hard time finding an activities director so there is not a lot going on. The cook that they have right now is really good. The director is amazing, she is great as far as communication with the family and addressing issues as much as she can.
Lisa Ruetten - Family/friend
Memory Care
July 27, 2018
No Hot Water!!!
No Hot water for the first month my dad has been here. Owned by Fleming Corporation. The pleas from staff have been unanswered. Now they are trying to get my parents to give a 30 day notice with no promise of hot water.
I can't even give them one star. How are they getting dishes clean???
anonymous - Toured community
Memory Care
January 20, 2018
Facility seems a bit more chaotic as everything and the gathering areas are all as you walk in. It lead to what seemed to be a louder environment. The rooms were much quieter, and there were other common areas that were much more calm. Overall we did like the facility, however it did not fell as much like "home" as some of the other we toured.
anonymous - Toured community
Memory Care
August 24, 2017
The facility was nice enough, with decently sized room, good closet space and good amenities. It's in a quiet location. My reason for three stars is that I just don't like the always-locked doors. I understand why that's done, but I don't want to put my mother in a place that doesn't allow her easy access to the outdoors.
anonymous - Family/friend
Memory Care
April 13, 2017
Care for mom
The care at this community is good for care for my mom. The staff is caring and I like that they keep me informed on her progress. She is happy with the variety of meals. The community is clean and it is good knowing that she is happy here. They offer her a lot of activities with the other residents. We would recommend other families to see this community for the care and the value that is offered here.
Rose Yaroch - Family/friend
Memory Care
March 21, 2017
Outstanding Care!!
My mom moved into Sylvan Crossings - Westshire about a month ago and I cannot express how happy I am that she is living there. Most importantly she is getting the care she needs, she feels at home there and making new friends and she loves the many activities that are available.
The staff provide exceptional care for my mom and the new Facility Director, [Removed] is doing a great job managing the facility and is a pleasure to work with.
I am so happy my mom is living at Sylvan Crossings - Westshire. It is a blessing.
[Removed]
anonymous - Family/friend
Memory Care
March 16, 2017
New Management
It has been a work in progress for us since my mothers move to this community. Since we have been here there has been a change in management, but I do feel it was a change for the better. The old management did not follow through on things they promised us. The new management has been kind, and helpful. I feel she is safe, she has a pull cord on if she needs any help. I don't know if I would recommend this community, but things are looking up for us here.
anonymous - Family/friend
Memory Care
January 25, 2017
Taking Good Care of My Wife
My wife is being cared for very well at this community. For the most part I'am comfortable with her move here. It is a very nice place, everything is very well maintained. They do a very good job with the cleanliness. I really like the staff. They have been very helpful, and great to work with. I know she is safe, and in good hands. I don't see why I wouldn't recommend this community, it is a nice place.
Phil Beck - Family/friend
Memory Care
December 6, 2016
Great living environment
My family and I are pleased with the support and care being given to our family member. The environment is comfortable and the staff have been caring and helpful. We needed a place that understands the difficulties around advancing dementia and the staff here have worked well with our family member. We have been kept updated and are included in the care planning.
anonymous - Family/friend
Memory Care
September 6, 2016
Sylvan Crossings Staff are GREAT!
The staff at Sylvan crossing in Westshire Village are really terrific. They are very helpful and friendly. Our loved one is doing fine since the move to Sylvan Crossings. The community is very well kept and clean. The meals served are decent nothing too special. The location of the community is very far away from family and far from the city. They don't offer transportation to doctors appointments making it very difficult for our family.
anonymous - Family/friend
Memory Care
August 18, 2016
My husband and I did not have a good stay at Sylvan!!
The staff very seldom checked on him. The food was horrible. When I asked about living there and if they offered assisted living they said yes. After I was there for a short time I realized the people there had greater needs than myself. There was less socialization and they never addressed my care plan. I would not recommend this community.
anonymous - Family/friend
Memory Care
July 11, 2016
A Good Stable Community
Everything is working out very well for my mother here at this community. We are very satisfied with everything they have done for us. It is a good stable community. She has adjusted very well to it. A place for mom was great with all the help they provided. A lovely experience so far.
Connie Starch - Family/friend
Memory Care
May 26, 2016
Unexpected Respite Care
My mother with Dementia was placed there on Respite care, the staff was very understanding and accommodating . They showed compassion and support to the family and my mother during this difficult transition. Their alarm system is very loud and obnoxious. I hope they will definitely look into some other means of alert. Food needs revamping as well. Our concerns or questions seem to be addressed in a appropriate timely manor. Would recommend
Anonymous - Toured community
Memory Care
March 17, 2016
Review of Sylvan Crossings in Westshire Village - Waunakee, WI
Very nice clean place. Knowledgeable staff as well
anonymous - Family/friend
Memory Care
March 9, 2016
Nice facility, very accommodating.
Sylvan Crossings was very accommodating for us. The facility is very nice. They did offer activities, but my Father-in-law did not participate. My Father-in-law was just not happy there and has since moved back home.
Bruce Karr - Toured community
Memory Care
February 7, 2016
Placement Selection Tour
Was impressed with the facility, very clean and well managed.
Timely - Family/friend
Memory Care
September 17, 2015
The Ups and Downs of Sylvan Crossings
It's always good to start with the positive. My mother enjoys the CNA staff. They listen to her, provide needed assistance when asked, and give her a welcoming feeling. They are warm to her. I believe that the frontline staff in any organization are the ones who know the most, who can either create a welcoming atmosphere or a hostile and/or neglectful one. Sylvan Crossings has a pleasant atmosphere made possible by the CNAs.
The setting is pleasant, as pleasant can be in such an environment. It's clean, has nice and well kept furniture.
Management staff do try to listen to family members and have been helpful during trying and confusing times. We appreciate that.
Areas we believe would benefit the residents if improved. First, the food quality is mediocre and the menu needs more attention. Hot dogs and bologna are made of highly processed meat. Not good when pursuing good healthy eating. Vegetables daily (cooked/uncooked), fruit daily and whole grains help to move food through the GI system. I saw very little of all of these items. Yes, the older one gets the less one tastes their food, but I'm suggesting food that's not only tasteful but healthy. The residents are sedentary thus require fewer carbs. Brown rice vs white rice.
The exercise program has not captured my mother's interest. Partly, I believe, because of the few exercises provided, type of exercises and frequency. Upper body strength is one of the major problems my mother has. There are other ways to gain this beyond the ball toss. If more is being done, it's not being shared with me. Perhaps consider grouping residents of similar physical capabilities. If you do, thanks.
One major complaint is the lack of a variety of activities. I looked at the activity form and was concerned about the type and number of activities available for residents. There are people who may want to engage in other activities but haven't given any feedback on this. Please ask, if it hasn't occurred, yet.
Finally, the buzz from the calling buttons is nerve racking. I'm certain Sylvan has pursued alternatives but that constant noise is grating on people's nerves and could possibly create other behaviors that are not desirable.
I want to thank the staff for working with us and with my mother during the transition. It was a little rocky and we understand that the problem isn't always what it appears to be. Gathering all the data and pursuing the full picture of a problem(s) is indeed a virtue when working with a place like yours.
Dick McMillen - Family/friend
Memory Care
August 31, 2015
1st month at Sylvan - Westshire Village Waunakee
Sylvan Crossing in Westshire Village is really in Westport, not Waunakee.
If you have grown up around here you know this area as Westport. This was very confusing to my mother at first.
This is a very nice facility. The residents have a nice walking area outside and sitting area on the porch or under the gazebo. Smoking is also allowed outside. This facility has a number of gathering rooms for residents to congregate and watch TV together.
The staff is very nice and show real care and concern for the residents.
The sign-in setup needs to be changed. They really need one notebook for family and friends to sign in on and another notebook for signing residents out of the facility. As of now this is all in one notebook and is confusing.
Mail – all comes to one place and staff is handing it out. This needs improvement also!
I have seen my mother’s mail not get to the correct location as requested from time to time. Each resident needs their own secure mail box.
Overall it is working out just fine. She receives the care that she needs and is very content at this facility.
S.L.C. - Family/friend
Memory Care
August 24, 2015
For us, Sylvan was the Perfect Fit.
Sylvan in Waunakee was by far the best of three facilities in Dane County that cared for our Mom, who had dementia. Rising prices forced us out of the first, the second had staff that was young, overworked and unguided. Sylvan is small, personal and well-run. It was marginally cheaper than the other facilities, but it surpassed them in providing services that Mom actually needed. The staff genuinely cared about Mom, enough to take the time to coax her into taking a shower if she didn't want to, or to go have lunch in the dining room to socialize a bit. Mom met and interacted with other residents in the living room, a first for her. Mom started to thrive again at Sylvan, which took the family by surprise. Then, when mom's physical health took a nosedive, we received timely weekend and after-hour phone updates from Sylvan staff, followed by hands-on aftercare in her room from people who already knew her when we were afraid that we would have to move her to hospice. Sylvan isn't big or glamorous, but it turned out to be the perfect fit for our family.
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Frequently Asked Questions about Sylvan Crossings in Westshire Village
Sylvan Crossings in Westshire Village offers Studio. Learn more.
A Place for Mom has scored Sylvan Crossings in Westshire Village 6 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (608) 241-9872 to reach a resident at Sylvan Crossings in Westshire Village.
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To conduct a complete investigation, seniors and their families should:
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- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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