Symphony Post Acute Network

With my wife with only one month of residence at Sycamore she seems to be pleased and I believe we made a good choice.

We researched and decided on Sycamore Village to care for my sister. She checked in just over two weeks ago. In my search I was more concerned with the care and the people who would care for my sister than the building and looks of the place. In Sycamore Village we found both. I have been so pleased with the way the employees treat her and our family. We are there a lot in the evenings and they welcome us with open arms. They are genuine and they do a great job of hiring the right people. I cannot say enough about the care she is receiving. I do have to agree that they have a hard time getting the laundry straight as far as what goes back to who but that is so unimportant to me compared to the way they treat the residents! I love Sycamore Village and would recommend it to anyone!

The facility director came in the house and on Evaluation Visit and my wife was hysterical and had been for 20-30 minutes. She (Gina) took control and calmed my wife down in a few minutes. At the facility, the nurses and aides took excellent care of my wife. When the Dr. couldn't come to the facility, the director accompanied me to the doctors office, answered pertinent questions and aided in the next step of treatment. Couldn't ask for more.

I really don't know where to begin when people ask me about Sycamore Village. All I can say is if you have come to this website and are in need of being convinced that you are making the correct decision, go and visit the facility. My aunt was a victim of the system and thanks to them, I was able to rescue her and give her happiness for the rest of her life. For me that says it all. I urge you to investigate and find out as I have that someone with Alzheimer's is a a special person in need of specialized care. This facility has proved time and time again their dedication to the Alzheimer's patient. Go and see for yourself.

Very nice accommodations, planning to revisit.

Close to my daughters. Accessible straight down Clybourn Ave.

Clean, happy, loads of activities, medical staff on site

My mother has resided in SV for 5 years. I was initially surprised by the cost...further comparison revealed they are more than reasonably priced. For the most, service and employees are good. Sometimes the aides to patients ratio is not sufficient...however, they manage the situation. The food is not fine dining... basically nutritional for the residents. There is consistent turnover in aides...But, that is the nature of the nurse assistant career field...they move based on pay, facility etc...So, this is not unusual. My recommendation to anyone placing a love one in ANY assisted facility..."Continue to make it your responsibility...for their care and well being...Don't put all the responsibility on the facility or employees." In layman terms...don't just stick them in there...and forget about them!!!

When I toured Cartel Inns of Linden, it was very clean and the facility seemed to be in good shape. However, there were not many openings for my loved one at this facility.

This is a nice community. The staff are very nice and caring. the community is clean, but they need to keep up on things. The variety health meals are appealing. they offer alot of great activiies that she enjoys. I am happy to recommend this community to other families.

The meals that Sycamore Village offers are tasty. Staff were attentive with my loved ones care needs. They communicated very well with me but not with each other. Sometimes there was a shortage of staff. I did like the cleanliness of the place they did a good job maintaining it up-kept. Activities are offered but, my loved one didn't like to engage in them.

My husband is being taken care of very well in this community. The staff is very friendly and helpful with him. The room and grounds are clean and well kept. They are doing all that they can to help him keep active. I know when I am not there with him that he is in good hands. I would recommend to others who are needing good care.

The staff here at Sycamore Village has been nothing but helpful and kind to us through this whole transition. I really feel like we can count on them for anything.

We had an emergency placement for my dad, upon admission staff was supportive did a great job helping step dad adjust. Room is cleaned daily and resident is bathed and groomed daily. Plays bingo and had dances as part of activities. Step dad says meals are good and they do offer choices.

The laundry is our biggest complaint, they don't have a good handle on doing the laundry and getting back to the right people. She's getting good care and they are very nice, but they need to get a better handle on things missing from peoples rooms. I felt like they really knew what Alzheimers and dementia, was. You could tell immediately that they had experience with it, just watching them deal with the other residents. We have peace of mind, we know she is being taken care of.

These are my first impressions of Care-Tel after two months of service for my mother. While she was initially apprehensive, my mom is very appreciative of the care she is getting. She likes the food, and someone regularly checks up on her. Care-Tel is quiet and orderly. The caregivers seem well-trained, friendly, and generally attentive. Of course, I would appreciate them to be even more attentive, as my mom struggles with her dementia and is quite withdrawn. The medical staff is available and knowledgeable. Management seems professional and courteous. This is a large facility, but each of several sections are somewhat independent. It is spacious and clean, and the caregivers keep their daily responsibilities on a good schedule, as far as I can tell. Meals are prompt. My mom is not yet brave enough to jump into the activities, but they, too, seem to be well-coordinated and prompt. Guests seem to get the attention they need, but in our case, I would like them to be more assertive in their encouragement. I appreciate the effort put forth by this staff. With many variations of guests to support, I have yet to hear even a hint of exasperation from any employee. For my mom here at Care-Tel, so far so good.

We were at this community for a short time for care. It was not a good time when we were here . The staff were nice, but sometimes they were late on getting her medication .The meals need some improvement. We would suggest that other families tour this community for the care that is available for a loved one.

Mom is improving physically at Caretel. We did have a minor issue with some of her medication doses, however they have worked to correct his issue. I have not seen any registered nurses in the assisted living wing. The community is nice but I think the housekeeping could be a little better. They do not have a lot of food options but the food is good. I am not sure I would recommend this community. I would say to do your homework when looking into this community.

Our experience with Sycamore Village has been somewhat mixed. I think it's a nice place overall, and the care they provide is good, but there is some definite room for improvement. The staff here is absolutely wonderful, they're friendly and it seems like every single one of them knows how to work with memory care patients. That being said, I'd like to see a higher staff to resident ratio in their highest care wing. The care wings themselves could be a bit better organized. The general idea is that there are 4 wings ranging from the lowest to highest level of care, but one of my loved ones shares a suite bathroom with a gentleman who obviously should be in a much higher level of care.

My loved one was only there for about a week, so there isn't much to review it on. They probably needed more workers and if I could compare it to other places, I would say they came up a little short on the food.