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8.6
Review Score
901 Spring Arbor Ct, Apex, NC 27502
We couldn't be happier with the care my father receives at Spring Arbor. The staff are truly exceptional—kind, compassionate, and incredibly attentive. They not only take great care of his daily needs but...
809 John D Barry Dr, Wilmington, NC 28412
Food was a big thing for us. Mom stopped eating because she didn't like what they cooked. They also pressured her to go and eat in the dining room.
2093 Northwestern Turnpike, Winchester, VA 22603
My father's 4 years at Spring Arbor were a positive experience. He was well taken care of and his transition from assisted living to the cottages was seamless. The staff is professional, caring and positive....
Spring Arbor - Winchester is in the historic town Winchester, Virginia and is an assisted living residence. Spring Arbor boasts colonial style architecture and is located just south of the Northwest Pike aka highway 50, just west the intersection of highway 37. It is only a couple of blocks from...
6601 English Muffin Way, Frederick, MD 21703
Great experience with staff and residents The facility was always very clean and the staff very friendly and always helpful. The care was always impeccable. The meals/ dining- food was top notch with great...
349 Legion Dr, Warrenton, VA 20186
We were able to move my mother into White Springs Memory Care guilt-free. We did visit frequently, had excellent communication with staff, and observed superior care at all hours of the day. Weekday staffing...
White Springs Senior Living is a cozy senior living community located in the heart of Warrenton near Fauquier Hospital as well as the Warrenton Horse & Pony Show and historic boutiques in Old Town Warrenton. Wake up every day in a safe, intentionally designed living space. We tend to the...
1251 S Winstead Ave, Rocky Mount, NC 27803
Spring Arbor is an excellent place for your love ones . The staff are caring and loving to the residents that live there . The facility is spotless and excellent food. I felt the love and caring from the...
3207 Carey Rd, Kinston, NC 28504
Every time I have experienced excellent assistant and very help in getting questions answered completely with a healthy additude. Good services with great personel to accommodate me and my relative
803 Bermuda Bay Blvd., Kill Devil Hills, NC 27948
My Father loves being there. Everyone is kind and helpful. He says the meals are great. Facilities are well kept and clean and they have many activities. Would definitely recommend Spring Arbor for a family...
2300 N 113th Terrace, Kansas City, KS 66109
My mom's sister was at the Piper before mom was so mom and my sister would go up to visit Aunt [name removed]. Every time they were there it was always the same. Staff was pleasant and always acted like they...
The Piper is a newly opened assisted living and memory care community in Kansas City, KS, conveniently located near The Legends. Our company philosophy is to design homes where seniors continue to learn, grow, create, and enjoy companionship with those of all ages. We create households that are...
5308 River Rd, Fredericksburg, VA 22407
What stood out the most is that it is clean and they are professional and caring. I would recommend to Spring Arbor to others who are searching for memory care for their loved one.
237 Fairview St NW, Leesburg, VA 20176
Staff is thoughtful and caring of the residents. When issues occur whether impacting residents , staff or both, solutions are offered. Safety , good health and fun are priorities. Our family is very...
1870 E Shore Dr, Maplewood, MN 55109
Our aunt chose this assisted living community for herself 2 years ago, after her Alzheimer’s diagnosis. It has been an amazing home for her. Her apartment is beautiful, the staff is amazing and have become...
Maplewood, Ramsey County, Minnesota, delivers small town charm to residents of The Shores of Lake Phalen while providing them with easy access to the urban amenities and services of nearby Saint Paul. Outdoor enthusiasts will be thrilled to live on the shores of Lake Phalen where they can go...
315 Park Ridge Rd, Albemarle, NC 28001
The staff were wonderful and dealt with some issues my husband was having. It's a great place for family members who need extra care.
Spring Arbor of Albemarle, NC features spacious apartments and a highly dedicated and experienced staff certified in assisted senior living care. Our family of compassionate professionals makes Spring Arbor a place where our residents feel loved, like an extension of family. This day-to-day...
1495 Riedel Rd, Crofton, MD 21114
We are very pleased with Spring Arbor. My mom has a one bedroom. The rooms are large enough for almost all her furniture. This has made it really feel like home. The bathroom is very large as well. The staff...
5125 Michaux Rd, Greensboro, NC 27410
My mother is now in Spring Arbor Senior Living for 24/7 care. She is settling in very well there. Mom loves the staff who are so kind and helpful. The facility is clean and beautiful. Mom plays Bingo, eats...
Spring Arbor of Greensboro is a beautiful residential assisted living facility located in Greensboro, North Carolina. Our amenities include a family elegant style dining room with a patio, a salon, a fitness center, furnished and unfurnished rooms. Spring Arbor of Greensboro believes in the...
345 Ritchie Hwy, Severna Park, MD 21146
My brother was very comfortable in his room. He enjoyed getting out for his meals and socializing. He commented many times to me about the kind and caring staff.
Spring Arbor of Severna Park is an assisted living community located in Severna Park, Maryland, in Anne Arundel County and home to about 38,000 people. Severna Park is a beautiful town on the water and close to the D.C. area, as well as Baltimore and Annapolis. Residents can take trips and group...
7480 Summer Avenue, Bartlett, TN 38133
The staff at Hearthside was very welcoming from the very first day. They continue to take great care of my mother, and she speaks very highly of them. The facility is always clean and inviting to guests. The...
Opened in July 2016, Hearthside of Bartlett is a licensed Assisted Living community in Bartlett, Tennessee.
1705 Kildaire Farm Rd, Cary, NC 27511
The staff took feedback well and attempted to accommodate special requests etc. it's important that family be involved as staff was sometimes very slim.
1807 W. 5th St, Vinton, IA 52349
WM is a well run facility that was an excellent choice for my mom. Mom is happy and has found it easy to meet others and make friends. Many varied activities (mental, physical & social) are offered that mom...
Windsor Manor Vinton is a community offering everything today's seniors need to help them continue to explore and enjoy life in a safe environment where all their needs are met. Our mission is to provide an atmosphere of respect, comfort and grace, where quality of life is of the utmost importance.
8398 Fayetteville Road, Raeford, NC 28376
The facility overall was a good place. Clean, friendly, good to residents. The bad points are as follows - food so so, communication was not good at all. Returned calls were not consistent and I would have...
Spring Arbor of Creeks Crossing is a premier senior living community offering assisted living with personalized care and support. Private and companion suites are available with full bathrooms, emergency call response systems, a state-of-the-art locking security system, and utilities including...
1004 Augusta St, Greenville, SC 29605
They were a wonderful community for my mother. She loved the people that cared for her and was happy there. They were able to do so much for her in the short time she was there and I am very thankful we...
Located in Downtown Greenville, SC, Waterstone on Augusta is a premier Assisted Living and Memory Care community that brings a new, enriching lifestyle to seniors in our growing neighborhood. From the time you walk through the doors, this is obviously no understatement. We strive to enhance the...
1315 2nd Ave N, Jacksonville Beach, FL 32250
I evaluate all 7 areas at the rating level of 5. The most important aspect of the facility is its administrative leadership and staff. Phenomenal people who are the best of our communities finest citizens. ...
In terms of land mass, Jacksonville, Duval County is the biggest city in the state of Florida, and the Beach House Assisted Living & Memory Care assisted living community is situated in this beautiful part of the state, where warm weather and sunshine are up for grabs every day. Each day...
229 Pearl Street, Grinnell, IA 50112
When it became necessary to move my mom into assisted living. I was in tears at the prospect of having to do everything by myself. [name removed] the administrator at Windsor Manor saved my life that day....
Windsor Manor is a 40 unit apartment complex with 20 assisted living apartments,10 unit secure closer care hallway, and 10 unit memory care cluster offering studio, one and two bedroom apartments, each with a private bath and kitchenette. Personal laundry and housekeeping services are available...
14001 Turnberry Ln, Midlothian, VA 23113
I liked that the weekday staff had low turnover. In general weekday staff was better/more helpful and knowledgeable than weekend staff.
Spring Arbor of Salisbury Residential Assisted Living opened in 2007 with a variety of apartments ranging from studios, different styles of one bedroom/living room suites, and two bedroom apartments. We are a single level building in a lovely residential neighborhood on a quiet street but still...
2097 W Arlington Blvd, Greenville, NC 27834
Mom is staying active, she says the food is good. The staff is professional and friendly. Someone did break her TV, they replaced it until I got her a new one, but I did not find out about it until I...
Spring Arbor of Greenville features spacious apartments and a highly dedicated and experienced staff certified in assisted senior living and Alzheimer's & dementia care.Spring Arbor of Greenville is located in the major industrial and economic center for Eastern North Carolina. It is...
Review Score
557 reviewsOut of 10
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A Place for Mom has scored Spring Arbor Management, LLC with 8.6 out of 10 using our proprietary review score based on 194 reviews in the last 2 years. Over all time, Spring Arbor Management, LLC has 557 reviews with an average "overall experience" of 4.4 out of 5.
It was a horrific experience. We couldn't move my mom fast enough. People should ask for documentation and auditing about call button wait times, how staff is trained, ask to speak to a med assistant and ask THEM about their experience working there--how long have they worked there, what is the training process? (There was apparently NOT ONE at Waterstone), how is nursing coverage when the lead nurse is out? How can you get in touch with NPs with questions or concerns about your loved one's status. Who preps and serves food? The food was horrible.
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Waterstone on Augusta in Greenville, SC
3.8
(30 reviews)
They have a horrible response rate to residents needing assistance .... if onsite long enough you will hear the buttons never being answered for long periods and nursing staff bringing children with tablets to work .
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Spring Arbor of Williamsburg in Williamsburg, VA
4.2
(13 reviews)
My loved one was sick with an infection and they sent her out to the ER and they said she had a stomach virus and sent her back to Wickshire. My loved one called me the next day to say she still didn't feel well and was throwing up until the next time and that she needed to go to the hospital again. The girl is going to say that all they can do is send her right back. Long story short it took my mom to continuously throw up and her blood pressure to sky rocket in order to be sent back to the hospital and now she is sick there. More staff and better doctors to check on the patients would be an improvement. They could also have a cleaner facility and cheaper prices for their care.
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Spring Arbor of Sandhills in Raeford, NC
4.0
(29 reviews)
The meals were okay. The staff didn't call me when my father fell two separate times. I had to find that out when I came into his room and found bloody bandages. They were also more interested in eating their food than they were helping patients. This wasn't at meal times. It was just during the day or evening. The head of the ward my family member was in didn't know pertinent information about my family member, nor did the facility nurse. I would not recommend this facility to others. On the face, it appears a nice place. They do not take care of their patients in a caring manner.
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Spring Arbor of Steele Creek in Charlotte, NC
3.3
(22 reviews)
I showed up for what their Website described as an “open Wednesday “ I.e. tour without appointment. They had nobody available to do a tour. The (legally mandated) bulletin board in the lobby had a notice from the state indicating they had lost their license in [date removed], reinstated in February. They are not currently taking new patients. They also do not accept Medicaid patients. I assume this is because they cannot meet the requirements. I had checked on this place a year or two ago. Medicare had given them an advisory back then. I’m stunned and confused that “A Place for Mom” gives them such a high rating.
Spring Arbor of Steele Creek in Charlotte, NC
3.3
(22 reviews)
Think twice about sending your loved one to this facility. The staff don't take good care of the residents and their very rude. I would advise to definitely do research before putting your loved ones in this facility
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Spring Arbor of Rocky Mount in Rocky Mount, NC
4.6
(27 reviews)
White Springs is a beautiful facility, but that’s the only positive. While I could write a novel on the negatives, I’m going to focus my review on two primary issues from our experience with my father-in-law’s time at White Springs. First, the corporate, impersonal style of management. Secondly, the quality of care promised and the care actually provided. [name removed] , the Executive Director, is a horrible person to have in a leadership position. As someone who also runs a business, I’m astounded that she is in management. This woman is interested only in quota, and does a terrible job at hiding it. She will bulldoze you any time you try to speak. We had multiple phone calls with her as well as an in person meeting with her, a White Springs nurse, a hospice nurse, a hospice social worker, and a hospice doctor. After the meeting, we and the hospice team were ALL in agreement about [name removed]. We were dumbfounded. She was incredibly rude with no interest in what anyone at the table had to say.
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White Springs Senior Living in Warrenton, VA
4.5
(15 reviews)
We were not at all impressed with our tour experience at Spring Arbor of Apex. In fact, we took them off of our list the second we walked out of the facility into the parking lot after the tour. The facility was not clean, the residents did not look put together, it was just a bad experience from the beginning to the end.
Spring Arbor of Apex in Apex, NC
4.4
(30 reviews)
Not impressed
Spring Arbor of Sandhills in Raeford, NC
4.0
(29 reviews)
My loved one called the police, because they felt like a trapped animal. The med tech was withholding one of the medicine that was just to prescribed to him. The med tech stated to my loved one, when I was on the phone, that I don't care what your family says. I'm not giving you this medicine. They didn't give me a call to check on my loved one. I only received a phone call to pick up his items. They finally let my husband go check our loved one's room and they finally allowed my husband to pick up the belongings of our loved one. They were willing to have us leave some of my loved one's items. My loved one's heartrate was so high, due to the agittation from the community. The hospital let us know that he was on his way to Congestive Heart Failure. My loved one prior to him leaving with the police, he packed up his items and left it at the front desk. This is what the community wanted us to come pick up that night. My loved one only stayed one night, and the community still charged us for two nights. The community didn't smell like a nursing home, but didn't have a homey feel either. I did leave a voicemail, but never received a phone call back from the staff.
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Spring Arbor of Steele Creek in Charlotte, NC
3.3
(22 reviews)
This place is disgusting, my mom had bed bugs all over her apt, the whole place is looking like it is becoming abandoned. The staff doesn’t care about your loved one. Folks don’t waste a minute of your time going there it is a mess .
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Spring Arbor of Apex in Apex, NC
4.4
(30 reviews)
I recommend giving this place at least 30-60 days to rectify some problem areas. They are on their fourth Director of Health Services and a third - temporary person for Community Services. The RNs and LPNs work for short periods and then leave for new opportunities. Communication among staff members and a smooth shift change is almost non-existent. Been open for over 10 months. 100 beds and less than 40 residents. Avoid Memory Care at all costs. Looking for a new place for our family.
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My loved one was there for a short period of time. I would not recommend this place to anyone. They left him in soiled in his undergarments for over 12 hours constantly and then he got bed sores due to this. I had to take my loved one out of this place due to this. They did not take care of him. He was left with food in front of him during meal times, they didn't have a proper lift to move him. They would be picking him up and pulling on his arms and legs to get him up. They are understaffed and the staff they do have is temporary agency staff members. This place should be shut down!
Spring Arbor of Steele Creek in Charlotte, NC
3.3
(22 reviews)
Folks , if you are thinking about putting your loved one in here you better think again. There are a ton of roaches , bed bugs and worms in the community. I laugh at some of the good ratings they give them , it’s all coming from internal reviews. The residents are treated like animals , they will leave them in there rooms to rot , folks do yourself a favor and look elsewhere you will be happier and not break the bank also...
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Spring Arbor of Cary in Cary, NC
3.7
(14 reviews)
My mother who lived in Beach House Memory Care for eleven months had a very unfortunate experience with this facility. Prior to COVID, I visited daily to make sure she was being cared for. On [date removed] VITAS Hospice called me & confirmed that Mom was not allowed out of bed and was no longer provided meals because “she took too long to eat”. I immediately initiated a change in Hospice facilities and had her evaluated and moved to a Hospice House. My 4’11” Mom weighed 60 lbs, had extensive gangrene on both feet, bed sores on her backside and her teeth were rotted to the point of falling out. Mom died on [date removed]. Beach House never notified me that Mom was near death, however Executive Director, [name removed] verbally gave me 45 days to move Mom to a nursing home, as Mom could no longer “stand & pivot”. I could provide further details of incompetence but choose to end my review here.
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We had to make one of the hardest decisions of our lives placing my father into a memory Care unit. Ultimately it was the right decision for the place he was at with Alzheimer's. Spring Arbor assured us they were equipped to handle any situation. Please note you really only speak with sales folks that have nothing to do with direct care. Spring arbor looks lovely and when we moved my father in it had a wonderful director that was hands in and helped bridge gaps. [Name removed] took over last June and it has been a nightmare since. Her direct quote "although spring arbor looks asthetically pleasing we are not equipped to deal with many of our residents to the therapeutic needs if those individuals" it is so difficult to make this sort of decision for your loved one and I hope this review helps. Too often you don't truly know what the facility has to offer before you are moved in. Pay attention to the smells and how the residents look and are taken care of. Especially the make patients. Visit throughout the day. All the activities they list- I rarely ever saw any of those occuring. It is dark quiet. Staff often sitting in chairs on their phones. My father hadn't been shaved in months after having care plan meeting after.care.olan meeting. And he is very functional and independent Look at the food as well and accomodations of all the residents. We just moved my father out of state to a facility I am so thrilled.with. We really didn't know how bad this situation was until we moved.him out. I hope this helps at least one other family. Best of luck on this hard endeveor. There is good care. Keep looking.
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Spring Arbor of Cary in Cary, NC
3.7
(14 reviews)
Spring Arbor is very disorganized. The staff is not properly trained. I moved my father from here. He was not taken care of like he should have been and also for his safety.
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Spring Arbor of Winchester in Winchester, VA
4.4
(33 reviews)
There are 34 total Spring Arbor Management, LLC Facilities.
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