Spring Arbor Management, LLC

It was a horrific experience. We couldn't move my mom fast enough. People should ask for documentation and auditing about call button wait times, how staff is trained, ask to speak to a med assistant and ask THEM about their experience working there--how long have they worked there, what is the training process? (There was apparently NOT ONE at Waterstone), how is nursing coverage when the lead nurse is out? How can you get in touch with NPs with questions or concerns about your loved one's status. Who preps and serves food? The food was horrible.

They have a horrible response rate to residents needing assistance .... if onsite long enough you will hear the buttons never being answered for long periods and nursing staff bringing children with tablets to work .

My loved one was sick with an infection and they sent her out to the ER and they said she had a stomach virus and sent her back to Wickshire. My loved one called me the next day to say she still didn't feel well and was throwing up until the next time and that she needed to go to the hospital again. The girl is going to say that all they can do is send her right back. Long story short it took my mom to continuously throw up and her blood pressure to sky rocket in order to be sent back to the hospital and now she is sick there. More staff and better doctors to check on the patients would be an improvement. They could also have a cleaner facility and cheaper prices for their care.

The meals were okay. The staff didn't call me when my father fell two separate times. I had to find that out when I came into his room and found bloody bandages. They were also more interested in eating their food than they were helping patients. This wasn't at meal times. It was just during the day or evening. The head of the ward my family member was in didn't know pertinent information about my family member, nor did the facility nurse. I would not recommend this facility to others. On the face, it appears a nice place. They do not take care of their patients in a caring manner.

I showed up for what their Website described as an “open Wednesday “ I.e. tour without appointment. They had nobody available to do a tour. The (legally mandated) bulletin board in the lobby had a notice from the state indicating they had lost their license in [date removed], reinstated in February. They are not currently taking new patients. They also do not accept Medicaid patients. I assume this is because they cannot meet the requirements. I had checked on this place a year or two ago. Medicare had given them an advisory back then. I’m stunned and confused that “A Place for Mom” gives them such a high rating.

Think twice about sending your loved one to this facility. The staff don't take good care of the residents and their very rude. I would advise to definitely do research before putting your loved ones in this facility

White Springs is a beautiful facility, but that’s the only positive. While I could write a novel on the negatives, I’m going to focus my review on two primary issues from our experience with my father-in-law’s time at White Springs. First, the corporate, impersonal style of management. Secondly, the quality of care promised and the care actually provided. [name removed] , the Executive Director, is a horrible person to have in a leadership position. As someone who also runs a business, I’m astounded that she is in management. This woman is interested only in quota, and does a terrible job at hiding it. She will bulldoze you any time you try to speak. We had multiple phone calls with her as well as an in person meeting with her, a White Springs nurse, a hospice nurse, a hospice social worker, and a hospice doctor. After the meeting, we and the hospice team were ALL in agreement about [name removed]. We were dumbfounded. She was incredibly rude with no interest in what anyone at the table had to say.

We were not at all impressed with our tour experience at Spring Arbor of Apex. In fact, we took them off of our list the second we walked out of the facility into the parking lot after the tour. The facility was not clean, the residents did not look put together, it was just a bad experience from the beginning to the end.

Not impressed

My loved one called the police, because they felt like a trapped animal. The med tech was withholding one of the medicine that was just to prescribed to him. The med tech stated to my loved one, when I was on the phone, that I don't care what your family says. I'm not giving you this medicine. They didn't give me a call to check on my loved one. I only received a phone call to pick up his items. They finally let my husband go check our loved one's room and they finally allowed my husband to pick up the belongings of our loved one. They were willing to have us leave some of my loved one's items. My loved one's heartrate was so high, due to the agittation from the community. The hospital let us know that he was on his way to Congestive Heart Failure. My loved one prior to him leaving with the police, he packed up his items and left it at the front desk. This is what the community wanted us to come pick up that night. My loved one only stayed one night, and the community still charged us for two nights. The community didn't smell like a nursing home, but didn't have a homey feel either. I did leave a voicemail, but never received a phone call back from the staff.

This place is disgusting, my mom had bed bugs all over her apt, the whole place is looking like it is becoming abandoned. The staff doesn’t care about your loved one. Folks don’t waste a minute of your time going there it is a mess .

I recommend giving this place at least 30-60 days to rectify some problem areas. They are on their fourth Director of Health Services and a third - temporary person for Community Services. The RNs and LPNs work for short periods and then leave for new opportunities. Communication among staff members and a smooth shift change is almost non-existent. Been open for over 10 months. 100 beds and less than 40 residents. Avoid Memory Care at all costs. Looking for a new place for our family.

My loved one was there for a short period of time. I would not recommend this place to anyone. They left him in soiled in his undergarments for over 12 hours constantly and then he got bed sores due to this. I had to take my loved one out of this place due to this. They did not take care of him. He was left with food in front of him during meal times, they didn't have a proper lift to move him. They would be picking him up and pulling on his arms and legs to get him up. They are understaffed and the staff they do have is temporary agency staff members. This place should be shut down!

Folks , if you are thinking about putting your loved one in here you better think again. There are a ton of roaches , bed bugs and worms in the community. I laugh at some of the good ratings they give them , it’s all coming from internal reviews. The residents are treated like animals , they will leave them in there rooms to rot , folks do yourself a favor and look elsewhere you will be happier and not break the bank also...

My mother who lived in Beach House Memory Care for eleven months had a very unfortunate experience with this facility. Prior to COVID, I visited daily to make sure she was being cared for. On [date removed] VITAS Hospice called me & confirmed that Mom was not allowed out of bed and was no longer provided meals because “she took too long to eat”. I immediately initiated a change in Hospice facilities and had her evaluated and moved to a Hospice House. My 4’11” Mom weighed 60 lbs, had extensive gangrene on both feet, bed sores on her backside and her teeth were rotted to the point of falling out. Mom died on [date removed]. Beach House never notified me that Mom was near death, however Executive Director, [name removed] verbally gave me 45 days to move Mom to a nursing home, as Mom could no longer “stand & pivot”. I could provide further details of incompetence but choose to end my review here.

We had to make one of the hardest decisions of our lives placing my father into a memory Care unit. Ultimately it was the right decision for the place he was at with Alzheimer's. Spring Arbor assured us they were equipped to handle any situation. Please note you really only speak with sales folks that have nothing to do with direct care. Spring arbor looks lovely and when we moved my father in it had a wonderful director that was hands in and helped bridge gaps. [Name removed] took over last June and it has been a nightmare since. Her direct quote "although spring arbor looks asthetically pleasing we are not equipped to deal with many of our residents to the therapeutic needs if those individuals" it is so difficult to make this sort of decision for your loved one and I hope this review helps. Too often you don't truly know what the facility has to offer before you are moved in. Pay attention to the smells and how the residents look and are taken care of. Especially the make patients. Visit throughout the day. All the activities they list- I rarely ever saw any of those occuring. It is dark quiet. Staff often sitting in chairs on their phones. My father hadn't been shaved in months after having care plan meeting after.care.olan meeting. And he is very functional and independent Look at the food as well and accomodations of all the residents. We just moved my father out of state to a facility I am so thrilled.with. We really didn't know how bad this situation was until we moved.him out. I hope this helps at least one other family. Best of luck on this hard endeveor. There is good care. Keep looking.

Spring Arbor is very disorganized. The staff is not properly trained. I moved my father from here. He was not taken care of like he should have been and also for his safety.