Spring Arbor of Winchester

Reviews

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We chose Spring Arbor of Winchester because of recommendations from people who had experience with them and we thought it would be the best fit for my wife. I have no been in her room yet because of covid, so they are not opening that up until the 10th June. They have been really good with communication and I would definitely recommend them.

This feedback is based on one visit to Spring Arbor for a tour. My father, who is looking at assisted living options, chose to begin his search at Spring Arbor. My siblings, my father, and I were met at the entrance by Cathy, who hosted our visit. After a quick temperature check and answering a few questions to help determine if we posed a Covid risk to the residents Cathy led us to a conference-type room where she introduced us to the Spring Arbor community and its offerings. We found her to be very professional, well-informed, and able to relate to my father patiently, without being patronizing. She was thorough in answering all of our questions and in addressing our concerns. The areas of Spring Arbor we visited were nicely decorated and seemed to be very clean. A number of residents were out and about, and several were participating in a craft activity in the community room. Our initial impression of Spring Arbor is positive, especially as compared to two other assisted living facilities we toured several years ago. My father had planned to visit another facility before making a decision, but after seeing Spring Arbor he paid his application deposit.

So far everything has been going it, it really has been working out. We would recommend this community to others.

It is highly recommended this community. The number one priority is the health and happiness of the residents. They go out of their way to see to special needs. The community accepts a cat for my loved one. Due to COVID that are able to assist my loved one in feeding the cat, the staff is willing to assist with this activity. They even take the time to feed my loved one.

The community is a very attractive place. Most of the staff are caring and concerned for the residents. The activities director does a really fine job. She shows a lot of compassion and concern for the residents. I feel there is a lack of effective communication with the families. For example, my wife's medication was changed, and the communication was very limited if any. I chose this community for it's convenience of location and it is priced competitively among the other good places. Families really need to be very proactive and an advocate for their loved one there. The website needs to be updated with the names and positions so that we can effectively contact the appropriate people at the local community level.

Spring Arbor is very disorganized. The staff is not properly trained. I moved my father from here. He was not taken care of like he should have been and also for his safety.

Very much liked the atmosphere and the personnel there. Not sure if there is enough there to keep [Name removed] busy. COST: Studio "smart saver" $4,745 $5,000 Smart Saver "deposit", Level of care cost.... starting at $350 to $1300. (Probably level 3 = $550. ESTIMATED MONTHLY COST: $5573 (I divided the $5000 deposit into $277 a month (18 months it pays for itself))

Very, very nice facility - clean and rooms and areas were beautiful. Just wish the costs weren't so high.

This is a beautiful community from what I saw, everything looked very well-kept. When I toured this community they informed me that my husband would have to be place in the memory unit. I did not want him in the memory care portion of the community. This was not the community for us overall.

I really thought that this community was very nice. The people were very helpful and reassuring through the process. Residents were out walking around. The only issue that I had was the price it was too expensive.

Absolutely beautiful, thought so 4 years ago when her husband would not let us move her ther . However, no memory cottage availableat this time. Would need to put her in the open facility and that would be too much for her. Not too reasonable $8200/month

absolutely beautiful, thought so 4 years ago when her husband would not let us move her there. However, no memory cottage available.

Very nice rooms, one bedroom with living space is nice, although bedroom is small. They do accept small pets for an additional fee. There are musical groups that come. It is one level. They have several couples in residence.

Patti gave an informative tour, addressed my concerns and displayed a true caring spirit. I was very impressed with the memory care area and facility. Only concern is how Dad will respond to the likelihood of having a roommate.

Patti Knicely gave an informative tour, addressed my concerns and displayed a true caring spirit. I was very impressed with the memory care area and facility. Only concern is how Dad will respond to the likelihood of having a roommate.

Words cannot express my gratitude to Spring Arbor Staff for their kindness and care to my mother.