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Waterstone on Augusta

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1004 Augusta St, Greenville, SC 29605

8.4
Review score
20 reviews
Add review
8.4
Review score
20 reviews
5 star
40%
4 star
30%
3 star
20%
2 star
10%
1 star
0%
See all reviews
8.3
Review score
481 reviews
37 facilities
For pricing & availability:
(866) 374-4058
Waterstone on Augusta
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Anonymous
-
Family/friend
5.0
Happy with Waterstone
My mother is happy with the Waterstone. It was more problematic for my father, who was in memory care. They oversold the capabilities of their memory care unit and we had to move him. (He has since passed away.) On activities, my mother said there are some but not a lot. Or at least not a

About the facility
Waterstone on Augusta

Located in Downtown Greenville, SC, Waterstone on Augusta is a premier Assisted Living and Memory Care community that brings a new, enriching lifestyle to seniors in our growing neighborhood. From the time you walk through the doors, this is obviously no understatement. We strive to enhance the quality of life for the seniors we serve through teamwork and unity. We are open and cannot wait to see you! Our wonderful amenities must be seen to be believed. Our Leadership Team and talent bring over 50 years of combined experience to the continuum of care for seniors. We have a true passion for care, as exhibited through our serving hearts.

Senior living options offered

Assisted Living

Memory Care

Pricing
for Waterstone on Augusta

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Waterstone on Augusta

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Waterstone on Augusta community exterior
Waterstone on Augusta

1004 Augusta St, Greenville, SC 29605

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Oaks at Chanticleer

355 Berkmans Ln, Greenville, SC 29605

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The Parker

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The Legacy at Southpointe Drive
The Legacy at Southpointe Drive

23 Southpointe Drive, Greenville, SC 29607

8.4
Review score
20 reviews
8.4
Review score
20 reviews
5 star
40%
4 star
30%
3 star
20%
2 star
10%
1 star
0%
9.2
Review score
70 reviews
9.2
Review score
70 reviews
5 star
58%
4 star
20%
3 star
6%
2 star
7%
1 star
9%
8.9
Review score
51 reviews
8.9
Review score
51 reviews
5 star
39%
4 star
37%
3 star
12%
2 star
4%
1 star
8%
8.5
Review score
54 reviews
8.5
Review score
54 reviews
5 star
44%
4 star
26%
3 star
19%
2 star
9%
1 star
2%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
--
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Amenities
at Waterstone on Augusta

Healthcare Services

  • Memory Care
  • Staffing & Ancillary Services
  • Incontinence Care
  • Non-Ambulatory Care
  • High Acuity Care
  • Medication Management
  • Diabetic Care

Meals & Dining

  • Professional Chef
  • Vegan
  • Special Dining Programs
  • Gluten-free
  • Vegetarian
  • Restaurant Style Dining
  • No Sugar
  • Organic
  • Guest Meals
  • Room Service
  • Meals Provided
  • Low / No Sodium
  • International Cuisine

Room Amenities

  • Wheelchair Accessible Showers
  • Handicap Accessible
  • Wi-Fi/high-speed internet
  • Kitchenette
  • Cable or Satellite TV
  • Garden View
  • Air Conditioned
  • Respite or Short Term Stays Offered
  • Ground Floor Units

Community Amenities

On-site dining options

  • Bar or Pub
  • Café or Bistro
  • Private Dining Room

Transportation & parking

  • Complimentary Transportation
  • Transportation at Cost
  • Resident Parking Available
  • Uncovered Parking
  • Property Convenient to Public Transit

Pets

  • Weight Limit (lbs)
  • Dogs Allowed
  • Cats Allowed

Common areas

  • Beauty Salon
  • Computer or Media Center
  • Indoor Common Areas
  • Barber Shop
  • Library
  • Central Fireplace
  • Butterfly garden / Hummingbird garden
  • Outside Patio
  • Meeting Room
  • Outdoor Common Areas
  • Private Bath
  • TV Lounge
  • Main Street Shops

Recreational areas

  • Raised Garden Beds
  • Fitness Center
  • Jacuzzi
  • Movie or Theater Room
  • Game Room
  • Piano or Organ
  • Arts and Crafts Center

Services

  • Laundry Service / Drycleaning
  • Beautician
  • Grocery Shopping and Errands
  • Housekeeping

Languages spoken

  • English
  • Spanish

Activities

  • Cards / Pinochle Club
  • Activities Off-site
  • Sensory-based Programs
  • Gardening Club
  • Cooking Club
  • Yoga / Chair Yoga
  • Bible Study Group
  • Dances
  • Catholic Services
  • Current Events Club
  • Visiting Rabbi
  • Day Trips and Outings
  • Intergenerational Programs
  • Tai Chi
  • Book Club
  • Reminiscence Programs
  • Brain fitness / Dakim
  • Wine Tasting
  • Holiday Parties
  • Karaoke
  • Cooking Classes
  • Devotional Activities On-Site
  • Live Dance or Theater Performances
  • Birthday Parties
  • Art Classes
  • Happy Hour
  • Protestant Services
  • Pet-focused Programs
  • Community Service Organizations
  • Walking Club
  • Educational Speakers / Life Long Learning
  • BBQs or Picnics
  • Quilting or Sewing Club
  • Visiting Chaplain or Priest
  • Live Musical Performances
  • Men's Club
  • Community Service Programs
  • Activities On-site
  • Jewish Services
  • Stretching Classes
  • Trivia Games
  • Live Well Programs
  • Wii Bowling

Reviews

for Waterstone on Augusta

8.4Review score20 reviews
8.4
Review score
20 reviews
5 star
40%
4 star
30%
3 star
20%
2 star
10%
1 star
0%
Spring Arbor Senior Living
8.3
Review score481 reviews37 communities
Write a review
A Place for Mom has scored Waterstone on Augusta with 8.4 out of 10 using our proprietary review score based on 14 reviews in the last 2 years. Over all time, Waterstone on Augusta has 20 reviews with an average "overall experience" of 4 out of 5.
Overall Rating
4.0
Cleanliness
4.6
Friendliness
4.6
Care Services
4.2
Staff
3.9
Meals & Dining
3.8
Activities
4.3
Value for Cost
4.3
A Place for Mom has scored Waterstone on Augusta with 8.4 out of 10 using our proprietary review score based on 14 reviews in the last 2 years. Over all time, Waterstone on Augusta has 20 reviews with an average "overall experience" of 4 out of 5.
Parent company
Logo for Spring Arbor Senior Living
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 20 reviews
Anonymous - Family/friend
Assisted Living
May 15, 2024
5.0
Verified Review
Happy with Waterstone
My mother is happy with the Waterstone. It was more problematic for my father, who was in memory care. They oversold the capabilities of their memory care unit and we had to move him. (He has since passed away.) On activities, my mother said there are some but not a lot. Or at least not a lot she's interested in.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
3
Value for Cost
4
Anonymous - Family/friend
Assisted Living
April 15, 2024
4.0
Verified Review
Waterstone on Augusta
Administrative staff has been great. Based on what my sister shares, the food served is not very tasty. I think that they could have more of a variety on the menu.
Cleanliness
5
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
3
Activities
4
Value for Cost
4
KB - Family/friend
Assisted Living
March 5, 2024
4.0
Verified Review
Review for Waterstone on Augusta
I would tell a friend the staff, especially the executive nursing, marketing, PT and administrative staff are extremely kind and responsive to any concerns. The facility is very clean and quite frankly, never smells like a hospital or nursing facility. While nothing is perfect, this has been a very good option for my parents. I chose Waterstone on Augusta because of the cleanliness, the friendliness, and the variety of care available. My mother has dementia and needed to come to Waterstone when my dad fell and broke his femur. It was important for me to be able to keep my parents together. Dad was able to continue his rehab at Waterstone after he was released from a rehab facility and mom has been able to stay in an apartment with him. Memory care is available should mom need it, but so far we've been able to manage her care without that option.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
5
Value for Cost
5
Gail - Family/friend
Assisted Living
February 15, 2024
5.0
Verified Review
Excellent experience
Food is excellent, safety(doors are locked daily at 8:00 on weekdays and 6:00 on the weekends), management is very helpful for issues you may encounter,
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Karen D - Family/friend
Assisted Living
January 30, 2024
2.0
Poorly managed
My mom lived her for 4 months before I had to pull her out for her own safety and health. No organization and different people would show up every day with no idea what to do. She was given cold showers and the trash was never removed unless I did it myself. Last straw was they sent her to the hospital and didn’t notify me where she was and I didn’t see her till the next day. Turns out she had fallen and no one noticed she had a large bruise and swelling of her wrist. Just awful-don’t be fooled by the nice exterior.
Cleanliness
2
Friendliness
3
Care Services
2
Staff
1
Meals & Dining
2
Activities
1
Value for Cost
1
Anonymous - Family/friend
Memory Care
November 9, 2023
3.0
Verified Review
Experience at Waterstone
My loved one is currently a resident at Waterstone on Augusta and overall her experience at this facility has been okay so far. The cleanliness and friendliness are good. The staff, care services, activities and food have all been okay. Overall, the experience at this facility has been okay but I wouldn't say that it has been without issues.
Cleanliness
3
Friendliness
3
Care Services
3
Staff
3
Meals & Dining
3
Activities
3
Value for Cost
3
Mitch - Family/friend
Assisted Living
August 25, 2023
3.0
Verified Review
Our Experience at Waterstone
Our main and largest problem at Waterstone on Augusta was communication with the staff. When I say staff, I mean the upper level staff not the caregiver or regular facility staff. All of the assistants and servers, etc. were extremely helpful, but only to the point that they could be. The upper level staff would not return phone calls, emails or texts. On two occasions, the employee left Waterstone and we continued sending them texts and finally called the front desk to find out. They had been gone for up to two weeks. This was unacceptable. They also brought my mother-in-law food to her room but no one checked to see if she ate it. Again, unacceptable. Overall, the staff were nice friendly and so on, but very seldom did they follow up on what they said they were going to do. Even the bookkeeper was the same. I called her three times and left a message every day. She never answered it. When I went up there, I asked to see her and they said no. I said no is not acceptable and I need to see her now. She came out and I asked her what was going on. She explained that she'd been busy blah blah blah. Again, unacceptable. I asked her to itemize the invoices, she did not. The fact that we lived a 4 hour drive away was a problem that they did not seem to want to address. We could not go by there daily. We were up there as much as we could be, but that was a couple to three days a week. We spent an excess of $[removed] driving back-and-forth in 6 weeks. Our other family members are physically unable to be of much help. For some reason, the staff did not understand this or the fact that we could not be there like a lot of people could be. My mother-in-law passed away in July, after a major stroke she was found unresponsive in her room. In hindsight, my wife wishes that she had rented an apartment. However, we did not know that my mother-in-law was going to have another stroke in July and pass away a week later.
Cleanliness
5
Friendliness
4
Care Services
3
Staff
3
Meals & Dining
4
Value for Cost
4
Anonymous - Toured community
Assisted Living
August 4, 2023
4.0
Verified Review
Our tour
We toured Waterstone on Augusta during our search for an Assisted Living facility for our loved one. This facility was great, I was very pleased with it. However, my loved one didn't favor this facility because it was on three levels and seemed too big. She gets disoriented easily.
Karen H - Family/friend
Assisted Living
April 26, 2023
4.0
Verified Review
Review for Waterstone on Augusta
We've been extremely happy with the management at Waterstone. If there are any challenges, they work hard to correct them. I live hours away from Greenville, but the Waterstone staff has helped me manage everything I've needed to help my parents transition into assisted living. I would recommend to others.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
JP - Family/friend
Assisted Living
November 2, 2022
4.0
Verified Review
Would Recommend
The staff is wonderful. They keep us up-to-date on Mom and her situation. The caregivers have also been very nice. My mom feels really comfortable and safe there, and that's important to us.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
4
Activities
5
Value for Cost
4
Donna - Family/friend
Memory Care
September 13, 2022
5.0
Verified Review
Would Recommend
I'm happy with the communication Waterstone gives me. If I haven't been to visit, I receive updates on how my loved one is doing. I feel like she is receiving quality care. It's an attractive community and is always clean and neat when I come to visit.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
anonymous - Toured community
Assisted Living
August 24, 2022
2.0
Verified Review
Community Tour
Waterstone on August was way too big. It was three stories, with long hallways and no signs directing you to different areas. My loved one would have gotten lost there. It was new, but because of that, it was only about a third full, so there were not a lot of people there.
anonymous - Family/friend
Assisted Living
August 24, 2022
3.0
Verified Review
Waterstone Review
It is very clean and feels like you are walking into a hotel. They are helpful but whenever he has pushed his button the response time has been very slow. In the first week or 2 they also missed giving him his medications on a few different occasions. He absolutely loves the lady who drives him to his appointments- from what we have seen the staff have always been friendly. It it the nicest place out of all of the ones that we looked at. My loved one is getting involved and trying to make the best out of it. I would just tell others to make sure to stay on top of things.
Cleanliness
4.5
Friendliness
4
Care Services
3
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4.5
MGB - Family/friend
Memory Care
July 19, 2022
3.0
Verified Review
My Review
The assisted living side gets all of the attention the best activities, dining experiences, more staff, etc. The memory care side seems to be the place to "put" the residents until they die. The commons area where the TV is located is dark, uncomfortable chairs, and not homey. They are extremely understaffed for this population and the ones they do have aren't properly trained. The management is aware of the issue with staffing and we are told they are working on it. When I went to visit last week, there were 3 ladies with bruised areas on their face where they had fallen in the same week. That tells you they aren't properly supervised or staffed. On a positive note, the management is very responsive to my calls and concerns and I believe they truly want things to improve. I just think they should be working alternative schedules to fill in the staffing gaps until it's resolved. I don't see that happening. I am currently on a waiting list at another facility and will be moving my mom.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
3
Meals & Dining
4
Activities
3
Value for Cost
3
anonymous - Family/friend
Assisted Living
February 28, 2022
4.0
Verified Review
Good facility overall. Would recommend it.
It's a good facility. I think they're a little short-staffed right now, and because of that, response times are slower. But the staff that are there are friendly. I rate the facility itself highly as far as cleanliness. The food is good and seems more like home cooked. And they have plenty of activities - they go on some outings, have movie nights, devotional/ church services, happy hours, crafts, etc.
Cleanliness
5
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
5
Activities
5
Value for Cost
4
anonymous - Toured community
Memory Care
December 29, 2017
5.0
[Removed] were a great help and source of advice during my visit today. Waterstone is a new AL community in a great location. Their Memory Care area is beautifully set up and the activities calendar is evolving to encompass a lot of diversified activities. Waterstone definitely stays on the list of possible placement for my Mother.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Waterstone on Augusta
January 2, 2018
Wow! Reviews like this add fuel to our hearts and reward us for our efforts. We are constantly hard at work doing everything we can to deliver a high quality Memory Care program. We train and coach around a culture of kindness and quality, and want everyone in our team to feel equipped to serve you. We look forward to being building an even greater bond with one another.
anonymous - Toured community
Memory Care
December 4, 2017
5.0
Very welcoming and helpful. Beautiful facility and good food!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Waterstone on Augusta
December 7, 2017
Wow! We can't begin to tell you how nice it is to hear words of encouragement appreciation and praise. We want every single customer that walks through our doors to experience the same level of service. We sincerely look forward to serving you time after time.
anonymous - Family/friend
Memory Care
September 15, 2017
5.0
Verified Review
My husbands care
I like this community for care. We know that the staff is attentive the menu is nice and they offer a lot of variety for healthy meals. The activities are offered to him. He likes being able to leave the community for small trips. This community makes you always feel welcome We would recommend this community for good care
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Waterstone on Augusta
September 22, 2017
Thank you for your many positive comments about our community! We're grateful to hear that you're happy with the care we provide your loved one. Its our guiding principle to, "enhance the quality of life for the seniors we serve through teamwork and unity."
C Parker - Family/friend
Memory Care
August 25, 2017
5.0
Verified Review
Like Living In A 5 Star Hotel
This community is wonderful. It is brand new so everything is sparkling and new and looks wonderful. The community is decorated lovely and the grounds are wonderful so pretty. The staff is amazing so energetic and friendly. My sister is more active than in the past she is going out to lunch and going on day outings and doing activities on the community property we couldn't be happier. The food is wonderful very tasty. I can't say how grateful we are that we had this community to place my sister in.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Waterstone on Augusta
August 30, 2017
Could we have asked for a more positive review? Thank you for your many kind compliments to us! We're grateful your family has entrusted us in caring for your sister.
anonymous - Family/friend
Memory Care
August 4, 2017
5.0
Verified Review
Tis was the one that fit the best
My friend knew that Waterstone on Augusta was the one for her. We are impressed with the staff and how they interact with the residents and encourage them to take part in the activities there. There is a shuttle that takes the residents on field trips, shopping and even to their churches on Sunday. My friends favorite time is when they go to the dining room for their meals, the food and menu are good and she likes visiting with everyone while they eat. There is also a resident doctor and podiatrists that see them and monitor their meds. I would definitely recommend Waterstone as the staff is really, really friendly and the residents very happy and well cared for.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Waterstone on Augusta
August 7, 2017
Thank you for this raving review! We're so happy to hear that you're delighted with all the great benefits of Waterstone on Augusta. We strive to enhance the quality of life for the seniors we serve through teamwork and unity.
Viewing 1-20 out of 20 reviews

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Frequently Asked Questions
about Waterstone on Augusta

Waterstone on Augusta offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Waterstone on Augusta 8.4 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (864) 605-7236 to reach a resident at Waterstone on Augusta.

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Cascades Verdae is a luxury continuing care retirement community in Greenville, South Carolina. Located on 40 acres and just minutes from downtown Greenville, our private gated community offers a lifestyle that is second to none. Members enjoy beautiful accommodations, industry-leading Care...
The Blake at Hollingsworth Park cafeteria

The Blake at Hollingsworth Park

360 Woodruff Rd, Greenville, SC 29607
Starting at $X,XXX+ monthly
8.5
Review score
14 reviews
8.5
Review score
14 reviews
5 star
50%
4 star
29%
3 star
14%
2 star
7%
1 star
0%
1bd, 2bd, Studio, Semi-Private
Photo of Cascades Verdae

Cascades Verdae

10 Fountainview Terrace, Greenville, SC 29607
Starting at $X,XXX+ monthly
5 star
75%
4 star
6%
3 star
0%
2 star
8%
1 star
11%

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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