White Springs Senior Living

The staff in all sections of White Springs are excellent and very caring of their residents and treat them like extended family. We would absolutely recommend this community based on the experience we have had so far.

White Springs is a beautiful facility, but that’s the only positive. While I could write a novel on the negatives, I’m going to focus my review on two primary issues from our experience with my father-in-law’s time at White Springs. First, the corporate, impersonal style of management. Secondly, the quality of care promised and the care actually provided. [name removed] , the Executive Director, is a horrible person to have in a leadership position. As someone who also runs a business, I’m astounded that she is in management. This woman is interested only in quota, and does a terrible job at hiding it. She will bulldoze you any time you try to speak. We had multiple phone calls with her as well as an in person meeting with her, a White Springs nurse, a hospice nurse, a hospice social worker, and a hospice doctor. After the meeting, we and the hospice team were ALL in agreement about [name removed]. We were dumbfounded. She was incredibly rude with no interest in what anyone at the table had to say.

You go in there thinking the worst, but it's actually the best. It's not at all like a nursing home - it's a true senior community, a great place where you can relax. The atmosphere is great. I love the big framed picture of a horse in the lobby, and they're right next door to a riding studio/farm. There are ties in to the military with the VFW as well. The elevator is in perfect condition. There's a good cleaning crew, and there are no typical nursing home smells. You get your own apartment, that you can set up however you want it. And you can come and go as you please. They allow animals and are welcoming to visitors. My sister loves it there. The staff are very nice, and they're great with her. I've never seen her so happy and relaxed. She's enjoying a painting class, playing piano, and she even got her picture in last month's Facebook post. They have great food, and medical attention when you need it. There's a beauty shop, a theater, and a bar that you can enjoy on site. The other residents are always welcoming to new people. I've never met one standoffish person. They're willing to show you their apartments and talk about the place. And they take the time to care for one another. It's just a terrific place!

Four of us went to White Springs the other morning and met with one of their directors, who is very good at what she does. She took us around this facility, explaining how it all fits together, straightforwardly answering our many questions and asking many of her own, trying to get a sense of if White Springs could be an answer. She introduced us to both residents and staff members; everyone is smiling! Bottom line, the residents are happy, the meals are great, the place is shiny and bright. We have not made our decision yet, but some nice music is beginning to play!

They have an RN on staff. This is a nice community. I would recommend the community to others for their loved ones. Their service and friendliness stand out to me. Some of the activities available include theme weeks, movies, outside entertainment, and more for the residents to choose from.

Make sure you have a companion for your parent or loved one. You can't just leave it up to White Springs to keep them stimulated all the time. They've had a lot of turnover in staff. I liked the prior staff, but I'm still waiting to see how the newer staff are. I think it's good for what it is. I don't think any of these care places are awesome, but it's not bad here.

The community is allowing us to visit with our friend. This was great to be able to visit again. The staff is wonderful, they are friendly and respond quickly to any questions I have about my friend.