Spring Arbor Management, LLC

We visited this community when we were looking into care options for a loved one, and I thought it was a very nice looking place! The facility itself was well kept and clean, and all of the staff we met seemed friendly and professional.

I have found the staff to be extremely helpful and courteous. My mother's primary complaint is that there isn't anything to do. Apparently there isn't near the amount of activities associated with the senior living apartment facilities at the Shores compared with one of her good friends who is living in a different but similar facility.

Everything I’ve seen is good. Everyone we’ve dealt with has been real nice. We’ve been real pleased. I’ve eaten there a couple a couple of times and it was good. There is enough parking. The laundry service has been fine.

I’m very happy. My loved one lives there and I’ve only been there a couple of times, but my loved seems to really like it. It’s a nice place. We’re very happy. I’ve had difficulty finding parking sometimes. The food seems to be okay.

Small. 8 table diningroom. Aviary. Memory care kitchen.

When I viewed the communities back in march 2013 I was looking for a nice home for my parents. I went to the Windsor-Manor- Indianola and found the staff to be wonderful the layout and grounds were well kept and the care service we were seeking fit the needs of my parents.

The cleanliness is excellent, the staff is very good, very friendly, the care that they're providing to my parents is outstanding. They've had some medical issues since they've been there so they aren't able to participate in as many activities as we would like. The medical care has been excellent, I can't say enough about it. It's been outstanding, the nurses, their assistants and even the aids are exceptional. The consistency of some of the meals they serve could be improved upon, I wouldn't say they're bad but something they serve could be similar to something they've cooked before but it won't be as good. I would say it's inconsistent. My parents chose this most likely because it was one single floor, there was no need for elevators and the apartment they leased was a little bigger.

Very new and modern.

Unfortunately the manager didn't show for our appointment. We were given a tour by the architect who seemed knowlegeable. The Manor isn't finished yet but will be very much like the one in Bondurant. Very pretty. Nice rural neighborhood.

I was very impressed with Windsor Manor in Vinton. My parents were impressed too.

Her place is opening in Jan. Larger rooms than the 2 I mentioned in Sterling. Free transportation to doctors in Leesburg.

Overall, the facility is ok. Staff is a hit or miss. Some are great and some not so much.

I'm thrilled with the place. The cleaning has improved. It's a smaller facility, which is good because the last place was larger, and dad would get lost. The staff is pretty good. There is not too many complaints with food. The activities director is amazing. It is a little pricier than other places but worth the value. Overall, it's a great place, dad is very happy. Also, the activities director is awesome-very musical, and has music sessions with individual residents. One other thing, my dad loves the bus tours.

When we toured with Beach House they were getting ready to do a commercial for the facility so all the upper management was there from other states. There were so many people there any everyone bombarded us and they were way over the top. It was a beautiful place but there was so much going on that it was a turn off for us.

The apartments are spacious and lad out well. The dining room is has plenty of room for wheelchairs, walkers and people to move around in. Overall the facility is pretty and welcoming. I can't say I'm happy with the medical part of this facility. You need to go with there provider to package the meds in a push pack. Our father was given the wrong medicine and the wrong amount on a number of occasions. Because dad is a veteran and he's med's are at a discount it is more of an expense for us to go though there provider. Dad is for the most part happy there.

I really thought that this community was very nice. The people were very helpful and reassuring through the process. Residents were out walking around. The only issue that I had was the price it was too expensive.

My mom has been there for a couple of weeks and is slowly getting adjusted. It's terribly expensive, but it's where she needs to be. Most of her meals are provided and there is bingo. A friend of my mother's recently came to visit her there and I don't think my mom would've invited her if she wasn't happy.

Quality of care varies with available aides…some are there just for the paycheck and others truly care about the residents. When problems are brought to the attention of the Patient Care Coordinator, feedback is always promised but rarely given. Apartments need to be cleaned more often and trash emptied more often.

I will say I think there is room for improvement. I thought the activities they planned for the memory care patients during my Moms stay was lacking and looked better on paper. Also, having carpet in the common area or anywhere in the memory care side is a mistake due to incontinence. Being that memory care is right next to the front office, perhaps that is the reason for the strong air freshener you're hit with when you walk in the front door of the facility. I also think that the staff should be pushing water intake because that is essential to dementia patients but of course that would mean they would have to see to toilet needs more often. This is just a few things I saw that could use improvement. There are others. There was some confusion as to whether we needed to supply my Moms linens. The admissions office said no, that it would be provided. The staff in the memory care section said we did. They should be on the same page.

Waterstone is a beautiful facility with a lot of potential. During our time there, they were still refining their processes and routines. The aides and staff were kind, attentive, and eager to help, though additional training in memory care would have been beneficial. The facility itself was well-maintained, offering a clean and welcoming environment, along with good food and engaging activities. One challenge we encountered was the required use of a specific pharmacy, which added an unexpected cost of $[removed] per month. Before Waterstone, all of my mother’s prescriptions were fully covered by Medicare at no cost to her. Additionally, the pharmacy’s limited hours—Monday through Friday, 8 AM to 5 PM—meant that prescriptions called in after hours might not be filled until Monday evening. Since Waterstone requires all medications to go through their pharmacy system, this occasionally caused delays