Spring Arbor Management, LLC

I liked the separate "cottages" for the dementia/Alzheimers residents. Many residents were out of their rooms, not just sitting in room.Facility was very clean with no odor. Staff very friendly & smiling

Very clean. Residents seemed happy and engaged. No odors detected anywhere. Only concern was the caregiver/patient ratio of 1/16.

Very much liked the atmosphere and the personnel there. Not sure if there is enough there to keep [Name removed] busy. COST: Studio "smart saver" $4,745 $5,000 Smart Saver "deposit", Level of care cost.... starting at $350 to $1300. (Probably level 3 = $550. ESTIMATED MONTHLY COST: $5573 (I divided the $5000 deposit into $277 a month (18 months it pays for itself))

Very, very nice facility - clean and rooms and areas were beautiful. Just wish the costs weren't so high.

Nice spacious facility and friendly and knowledgeable staff. I would give a 5 star rating if they had chinese speaking staff.

My mother in law is doing very well since coming here.She seems to be happy and well-adjusted. She is starting to socialize with the other residents and is doing some of the activities. She is liking the food which is good. The staff is extremely helpful and friendly very kind. I would recommend this community

The Shores of Lake Phalen appear to be above average in providing assisted living facilities. It has had its problems with change of ownership and directors in the past two years but seems to be making improvements with the present management team. As with any health care facility there is the problem of keeping good employees on staff with frequent turnover of caregivers. We admitted two sisters in April 2015, one to Memory Care Unit and the other to an assisted living apartment. At that time we were not very impressed with the caregivers in memory care except for one or two who seemed to try to relate to the patients needs and to initiate interactions rather than be task orientated. Our sister there passed away the following Dec. I understand they are now giving special training to the caregivers in Memory Care with emphasis on interaction and communication and they are providing the residents with more activities. Our sister in assisted living is very satisfied with the facility and involved in many activities provided, games, special events and trips to Walmart, Dollar Store and grocery stores provided by the activity department. She has made many friends while there. There is a problem with transportation to Doctor appointments. It would be great if a shuttle car could be available in the future for this purpose even if there was a fee charged.

We considered Spring Arbor for my mom but we called and they let us know they could not provide transportation to my mom's church.

This community looked clean and well taken care of when we visited. The person that took us on tour was friendly. They offer transportation and they have a beauty salon on site. This community was not the right fit for my loved one.

My parents have both been recently using this home health care company and so far we are pleased with how things are going. The staff are very kind to them and always on time to there set appointments . They have taken the time to get to know them on a personal level and remain professional in there work. I would recommend them to anyone in need of a home health care company.

Unfortunately we did have to move mother to another community. Due to her needing more care. However our experiences in this community were nice. The staff was kind, and helpful. We have nothing, but good things to say about this community. I would recommend this community.

The staff are awesome and friendly. The aids were conscientious about checking on dad often. They were quick to respond when he needed assistance. They offer many social activities. The food was good overall. This community is clean, inviting and I would recommend it.

This is a beautiful community, and my tour of it went very well. They are very well staffed, and everyone was very kind. I enjoyed the fact they have onsite chef, and he was very friendly. Unfortunately the location wasn't convenient for our families to travel too, but my tour was a good experience.

cozy and homelike. companion suites. lovely outdoor area. independent living was a vibrant area. Father felt comfortable.

This looked like a nice community when we visited. The people we met were nice. This community was one of our choices, however they did not have an opening when we were looking.

I was impressed with my tour of this community. This is a really nice community. I have considered moving my father to this facility. This is a great community.

My father is doing well with his move to this community. It is a nice community, and they are taking good care of him, and his needs. The staff is very good. There are a few activities available for the residents. He is pleased with meals. My mother will be making the move into the very soon, so we are pleased with all they have done for us.

This is a beautiful community in a good location with a diverse activity and care program. We may have chosen this facility for my sister-in-law, however there was a waiting list for a single room. She did not need two bedrooms and we could not wait to move her; she needed assisted living immediately. I would highly recommend this community for those who are a little less dependent. vf

They did a good job. There is a lot of paperwork for a short respite stay, but once I figured out how to navigate all of that it was fine. They are real nice. They were nearby, and new, which we really liked. They are able to do just one day, or more. They are pretty laid back, and flexible.

Very pleased with the care they provide and their commitment to make sure the people have what they what and need.