Elderwood Administrative Services

What stood out to us about this facility was the cleanliness and the food - Mom loves the food! Mom loves the PT ladies, they are very helpful. My Mother is not a joiner or a participant in activities, but they do offer these to her. She really needs help making her bed but does not always get it. She loves her private bath and shower. The one really big thing that Mom loved was the celebration of her birthday. A corsage, a balloon on her wheelchair, and cake and ice cream. It absolutely made her day. Mom knows that she cannot live at home by herself any more so she is still adjusting to that idea and says she knows she is in the best place. Having some of her own things in her room really helps. I would recommend this facility to friends and family.

They made a lot of promises surrounding meal requirements, time to get up in the morning requirements, accountability on staff for monitoring my loved one. They have not been great with those things.. The nursing staff can't provide answers when asked pointed questions about my loved ones behavior. It's very musical and my loved one loves that part.

Our family rented the country Kitchen on the 3rd floor this past Sunday, Nov . 6th. We intended on hooking up a TV to watch the Bills Football game in the room and were unable to connect to the internet to stream the game through a roku connection. We would like to request for the convenience of your resident guests, that either a Spectrum Cable line be added to the room, or maybe allow the capability of internet connection to stream spectrum basic TV services.

WE had a great tour experience with Elderwood Village at Bassett Park. I thought it was a very nice facility, but I toured anther that I just found to be a better fit for my loved one.

I toured Elderwood Village at Bassett Park and it was good there, I can't say it was not. The community was okay, but we chose some place else because Elderwood was further from where our loved one lived.

My loved one had a brief rehab stay at Elderwood Residences of Cheektowaga. They took extremely good care of her. When I visited, everyone was friendly, and they all knew her by name. She was there due to wounds from a fall, and they took good care in healing those for her.

Our experience at Elderwood at Wheatfield started out really good. They did have a lot of turnover of staff and management - we went through 3 different administrators during our time here. When that turnover happens, it ends up affecting the quality of care. We were under the impression that they offered memory care but they do not which is why we had to move out when our loved one needed more care.

I like the community. I do spend a lot of time there, and feel like I am working in partnership with them. I am unsure what it would be like if I was in a different city and my loved one was here. I believe that with me visiting it helps keep the level of care where I like to see it. There is a medical condition that was under control and it has reappeared, and I feel like the physician and physician's assistant aren't digging into it as hard as they could to find out why it has reappeared. I feel out of the communication loop with care staff since moving my loved one from their Primary Care Physician to the community physician and physician assistant. My loved one enjoys the food, activities, and the community itself. The grounds and building are also enjoyed by my loved one.

We chose Elderwood Village because we had a really good first impression with [name removed], she was very helpful and made us feel comfortable with the whole process. It is a very nice environment and it is not too big so it is not overwhelming for the residents. It has been a great experience and I would absolutely recommend them to others looking.

They didn't offer memory care, so it did not suit my loved one's needs.

my mom is happy at Elderwood Village. she likes living in this community and enjoys her time here; I would recommend it to others. we initially had a small hiccup in the beginning when processing her paperwork and it did take us a while to get to the bottom of it, but it has since been resolved. as my mom's health and mobility strengthens, she is able to participate in more activities, which is a plus. while she could not engage in physical activity, the community had non-mobile things such as bingo. our loved one is much happier than what we thought she would be. several friends and extended family members have commented on her wellbeing and says she seems to be in a good space.

We thought Elderwood Village of Williamsville was a very nice facility. They had a very knowledgeable person doing the tour. Everybody seemed to be friendly. Our only concern was it was so close to a main street that was a 5-6 lane highway. So if our loved one with early dementia ever decided to go out the door, that could be a problem. But they were very helpful in answering all of our questions, and they even suggested questions that might be helpful for us to ask of other facilities.

The people are very friendly. There is a lot to do. The residents get a lot of attention from the caregivers. Some of the activities they offer are kick ball, bingo, rosary, outside entertainment and more for the residents to choose from.

They are doing a remodel currently. My loved one is kept busy with activities. It is an okay community. The staff is very friendly and they have been good at calling when an issues arises with my loved one.

We really liked the welcoming staff when we first came to Elderwood, they were excellent. This community was very clean and very bright when your first walked in. The care services seem to be very good at this community, as well as the activities. They have live entertainment, bingo games and mass on a regular bases. The menu seems very good, we have eaten there a couple times and they offer a great variety. Our loved one has yet to complain about the food.

My sister in law was in the memory care unit. We chose Elderwood Willage at Bassett Park because of the availability, the location, as well as we heard some good feedback from a family member who knew someone who was here. The room sizes were smallish but adequate. I would want people to know when looking into this community that they were very helpful in explaining the process and giving a tour. They were very cooperative and it made the process easy on us. I would recommend to a friend or family member.

The people at Elderwood were wonderful to work with. They were very accommodating and made us feel comfortable. The facility is clean, bright and cheerful. We were impressed with the amenities and the people. The only downfall is that the facility is not on or near a bus line. My aunt has decided to use this facility during the remainder of her recovery.

Excellent facility for those who need some support with routine daily living tasks. Pleasant surroundings. Supportive staff. Excellent dining. Apartment set up still allows for some independence, if desired.

Mom left the tour with very positive reactions!

Liked the director very much. Liked that it was on one floor. Room very small compared to Brookdale Nisk. Still possible. Good location. Peg nows this place. [Removed] mother-in-law here. [Removed] was great