Elderwood Village at Williamsville

Such an amazing Activity leader that keeps residents in shape with The Right Moves and other exercise based programs. It’s not easy to please everyone, and they sure do try! A real joy and a delight!!

We chose Elderwood village because we were told it offered enhanced care that could increase with mom's needs. It seemed that the care never caught up to her needs. We believe we were over promised and under delivered. We're moving mom and not happy with Elderwood Village.

The activities are good, my loved one has been getting their meds regularly like clockwork. So the socialization has been very good and the facility is generally in good shape. But the staff retention is not good. Since August, the head nurse has turned over, the managing director left, kitchen staff has turned over, the activities director had to drive the bus to get folks to their doctors appointments for at least a month.

This community was available at the time our loved one needed to be quickly moved, the staff members and residents are all very nice to our loved one and to our family. We have not had a meal ourselves but according to our loved one the meals are good and have a pretty good variety. They have different activities going on all throughout the day. It is expensive especially with all the additional add ons.

[name removed] gave the best tour and was genuine. The food is wonderful and the staff attentive. Highly recommend!

I would tell others to keep looking. When we toured facilities, we saw about four and felt that Elderwood Williamsville was the best fit for our person. The size of the rooms was a little bit larger. It's an older facility but pretty well appointed. And the director, [name removed], was very sweet and helpful. She sold us on the community that they offered and was very convincing. Unfortunately, and I don't think it was her fault, but I don't think the services they offered really met the description. For example, the rooms were really hot. They were just roasting hot, even for elderly people who like it a little bit warmer. Their policy is to not turn on the AC until June, which is unbearable on the second and third floors. We didn't feel like we should have to fight for things that are just standard comfort. The food was not as good as what was presented during the tour. It was very institutional. It was a disappointing experience. The people were nice and had good rapport with my friend. That was the one positive - that he tried to make the best of the situation and easily won over the staff. I think there's potential there, but there were some things that were disappointing and were not a good fit for our situation.

We chose Elderwood Village because we had a really good first impression with [name removed], she was very helpful and made us feel comfortable with the whole process. It is a very nice environment and it is not too big so it is not overwhelming for the residents. It has been a great experience and I would absolutely recommend them to others looking.

My family member loves it there. If she needs help with little things here and there, they help. She loves how friendly the staff are, and she enjoys the residents as well. The facility is clean and has an upscale look to it. It's all wood, so it looks kind of like an old men's club. Really her only complaint is the food, but she likes spicy food. They do offer hot sauce though if you ask for it.

This place is fantastic. The meals are fabulous, they are very accommodating to what they want to eat and not eat. They strive to make everything great for them. They offer activities everyday. My loved one does not partake but they do offer a calendar. The staff is very friendly and welcoming. They show you where to go, they take the initiate to help you with whatever you need. The staff are very nice people.

The admissions was very attentive and answered all of our questions. They allowed an enhanced living situation to assist with the care of my loved one. They did a great job at welcoming my loved one in to the community.

We chose Elderwood Village because it is a beautiful facility and they were able to meet her needs. The location is also close to our home. The staff are very transparent and we really appreciate that. I would definitely recommend to other families looking.

The people are very friendly. There is a lot to do. The residents get a lot of attention from the caregivers. Some of the activities they offer are kick ball, bingo, rosary, outside entertainment and more for the residents to choose from.

We thought this community was very good, it was kept very clean. The staff members there are exceptional. The value is good as well. Our loved one was only there for a month, and during that time the care services were very adequate. They offered plenty of activities which included various religious classes and exercise classes. The food they served was very good, the overall ambiance of the dining room was great. Our loved ones room was very adequate.

Excellent facility for those who need some support with routine daily living tasks. Pleasant surroundings. Supportive staff. Excellent dining. Apartment set up still allows for some independence, if desired.

This has been a very positive experience for my Mother. The staff members are very attentive to her needs and they provide a good level of activity to keep her moving. For activities they have things like movie nights, bingo, outings to go shopping, live entertainment, and card games. There have been a few minor issues logistically when we first moved in, but they were corrected by management. They do charge a community fee but if you move out within 90 days they refund it. I would recommend this community to other families.

We really liked this facility, the common areas are simply lovely, old arts and crafts and mission style furnishings, nice courtyards, lovely dining room and piano rooms and living areas. It is situated in old Williamsville, so it doesn't have that suburban institutional campus feel. The entire population of the village is 75 people or so, a good size. The lovely [Removed] was informative, supportive and does her job extremely well. I was convinced that my in-laws would get the absolute best care here. The problem was the units; the one bedroom units are too small, only a kitchenette with two burners, no oven, and not even enough counterspace to easily make coffee and a sandwich...although there was room for an island to remedy this. There is no room for clothing, a tiny bedroom closet, no entry way closet for coats; I do not see how we could put both parents' clothing in the room and space for an armoir is also limited. The bathrooms were also lacking storage. The one bedroom we saw looked into the courtyard but had no walk-out. I wish the owners would put some thought into redesigning these spaces. We saw a two bedroom which was nominally better but all the walls are oddly angled making furniture arrangement challenging. All units are all-inclusive with all kinds of help included in the price...from personal lanyard with urgent assistance button, dressing, shaving, showering, up to ten medications administered. Transportation services looked good. I wish [Removed] had better facilities to encourage! She is a treasure -- smart, genuinely interested in people, and not as pushy, speedy, and 'rehearsed' as so many people at these facilities seem to be.

Not enough care. My grandmother struggled. We were promised that all care was included. Just words. Very disappointed.