Elderwood Administrative Services

The tour guide was very knowledgeable and explained everything to me very well. One of the things we didn't like was the strong odor of the community. The layout of the community was nice it was just really big and we could not get a room for my loved one close enough to everything. Overall it was clean and the staff was nice activities were also offered on site but it didn't work for us.

The people I met during my tour were friendly. The food was fabulous. The community is a little dark and the room they showed us was small. It is a clean community. It would have been fine if it was little brighter. They are very close to Unity Hospital and Greece Ridge Mall.

The staff were friendly and knowledgeable. My Mother in law did not like it as the community was kind of dark and the hallways seemed complicate for her. The community seemed clean.

Since my mom has been at this community they have not tried to get her to interact with other residents. There was not a welcoming committee. We would not recommend this community. The staff that assist my mom on a daily basis are wonderful.

My mom is living at this community and so far she is enjoying herself. The staff respectful, caring, friendly, and always there when she needs help. This community is clean and tidy everywhere. My mom especially loves the roast beef and she requested a low-sodium diet so the dietitian educated Mom on healthy choices. Activities are available, my mom has partake in ice cream social, musical entertainment, and armchair exercise. This is a place for your loved ones to enjoy everyday.

Our first impression was, this is the right place. Associates are very concerned for an uneventful transition. All have been very friendly and helpful. 24/7 staff. Medical personnel available 24/7.Rooms could be brighter. Will review again in 30 days.

Our experience with Brookdale West Side Rochester has been a positive one! They've got some good people working for them, the staff is friendly, caring, and professional. My only complaints would be that there are some areas in the facility that are worn down and in need of renovations, and I'd also like to see them transition to a call-button necklace system, rather than the pull cords they currently use. But overall it is a very nice place!

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. I thought this place had a layout that would work well for someone with minor memory issues, it's a big circle. We ended up selecting another community based on proximity to family, but this is somewhere I would have considered as an option for my loved one.

Everyone is very caring at Bassett and I have had nothing to complain about. The staff is very professional and understanding and I find that at this time in my mom's life it is very important. I would recommend Bassett to anyone.

We toured this community while looking into care options for a loved one. I thought Brookdale was a nice enough looking place, but I don't think it would have been a good fit for my loved one. Their pricing structure seemed to cater more towards those with few care needs. If your loved one has any serious needs the extra charges can stack up very quickly and make for a very expensive monthly bill.

good marks for all the standard checklist items. The building is a bit older. The staff is very friendly.

The facility is very nice, very beautiful. The food was kind of mediocre. The staff and the care was great in the assisted living. The assisted living by and large was very nice, it is a great location. It's in the middle of the Hamburg Village. Overall, it was a very pleasant experience.

The Emeritus at Bassett Manor is a friendly community. So far so good. Everything is running smoothly. The friendliness is excellent. Everyone there is very friendly and welcoming. The staff is helpful and nice. They could improve on their cleanliness and care services. Other than that, everything is really good. We haven't had any major issues or concerns. I would recommend this community to anyone.

We toured this community while looking into care options for a loved one. Emeritus at West Side seemed like a nice place, overall. The building itself was on the older side, but it was well kept and clean. I met a few of the residents during my tour, and they all seemed very happy to be here!

I think they do a good job overall at Emeritus at Colonie Manor, although unfortunately it was not a good fit for our loved one. It's a nice looking place, the staff are friendly, and they have a lot of different services and activities they provide for the residents.

Mom is already making Elderwood her home, something we weren't sure would happen right away. I found the staff very helpful in making this move a smooth transition. Staff members were thorough, letting us know about details along the way. They were helpful in explaining Veterans' benefits and made sure there was a plan in place. There is an abundance of activities and my mother is happy to participate in them. The care staff is very attentive and supportive of my mother's needs and she's made a number of new acquaintances there. The community recently changed ownership and there was an increase in cost. The only negative is the food, which is somewhat bland. Other than that, we're very happy with Elderwood Assisted Living.

Really liked everyone we met here. Jonathan that gave us our tour was very professional, genuine and seemed to be a very good listener when talking about our Grandmother's needs. I liked the one floor layout and the fact that the staff makes great efforts to keep residents on a schedule with medications, meals, bathroom etc. The only thing that was not the greatest...was the room size.

They offer regular assisted living and they offer 4 levels of care. And they do have, on the other side of their building, a section that is for people with memory issues. They seem to have a little activity every morning and every evening and some night activities. They had a little Christmas Party. It has a good layout. The front wall in the community room is made up of windows and it's clean and nice. I would like it if they had a little higher level of medical staff on duty but that may be the difference between a nursing home or an assisted living facility. They seem to be on top of things. When we let them know we were coming to move in we planned on being there at lunch time, and there were three staff members in the lobby waiting for her, and they all greeted her and told her how happy they were to meet her and have her there. It really made her feel special, and she was confused and didn't understand why she was being moved, but greeting her and learning her name made all the difference. Patrick Shultz, the director(he is just great), picked out meal companions and stayed with her while they ate so she got her mind off the fact that she was moving and while she was eating we put her room together so when she came back to her room she was able to just move forward. They have been as supportive and understanding as they could possibly be and I appreciate that, I sure wasn't expecting that. They have been flexible with me.

The manager showed me around and knew all the patients there and seemed very relaxed.

It was ok, it was assisted living and it was clean and had a nice dining room. The rooms were very small. it was my second choice. The staff was fantastic and you could tell they were dedicated to their job. Emeritus made me aware of the V.A. benefits and bridge loans which I didn't know about that will help for up to a year. The manager there was the most wonderful people and brought tears to my eyes a couple of times and even visited my mom in the hospital just because that's the kind of person she was.