Elderwood Assisted Living at Hamburg

We picked this community because of the location, facility , staff and approach. Not necessarily in that order. They also made my Mom feel very comfortable and that she would have fun. I would recommend to others.

What stood out to us about this facility was the cleanliness and the food - Mom loves the food! Mom loves the PT ladies, they are very helpful. My Mother is not a joiner or a participant in activities, but they do offer these to her. She really needs help making her bed but does not always get it. She loves her private bath and shower. The one really big thing that Mom loved was the celebration of her birthday. A corsage, a balloon on her wheelchair, and cake and ice cream. It absolutely made her day. Mom knows that she cannot live at home by herself any more so she is still adjusting to that idea and says she knows she is in the best place. Having some of her own things in her room really helps. I would recommend this facility to friends and family.

Our family rented the country Kitchen on the 3rd floor this past Sunday, Nov . 6th. We intended on hooking up a TV to watch the Bills Football game in the room and were unable to connect to the internet to stream the game through a roku connection. We would like to request for the convenience of your resident guests, that either a Spectrum Cable line be added to the room, or maybe allow the capability of internet connection to stream spectrum basic TV services.

I have not had complaints but due to COVID, they have not been able to do activities as much. Everyone has been very cooperative. We picked this community because of the physical distance and value for money.

We felt the floor plan would be too confusing for my loved one. The outdoor spaces didn't have any incorporation of nature. Good for an individual who enjoys a village locations.

My mother-in-law resided here for almost 3 years. While there, we (my husband and I) thought that she was being well tended to and really loved by the staff. When we went to visit (we live in Florida) the overall common areas appeared very clean, the wait staff in the dining area was exceptional and very friendly. Upon closer look though, things were not as "pretty". When we visited, we always stayed in her apartment to be able to spend more time with her. It was while staying there that we realized that the nurses would put her medicines (some were narcotics) on her little TV tray next to her recliner where she slept. They never made sure that she even ingested the meds. This became even more apparent when I went to go under the footrest on her recliner to retrieve something for her. It was like a smorgasbord of drugs under there - at least 20 miscellaneous pills that had been under there for who knows how long. This screamed 2 things to me - first, the nursing staff needed to be more attentive as to her medications and second, why are we paying for her apartment to be cleaned when they never move anything to vacuum under etc. She had been there for almost 3 years with basically a "light dusting" - never having that "deep clean". Over the years, mistakes were made (they once gave her the wrong medicine but they did tell her about it), magazines were stolen, a van service once was booked incorrectly so she had to take a taxi cab from Williamsville with an empty oxygen tank - oy vey. However overall, things were great...until she passed. We are shocked, devastated, angry and hurt that when she passed, NOT ONE EMPLOYEE OR MANAGEMENT ACKNOWLEDGED HER PASSING. It could have been through a text, phone call, card, or a visit to the funeral home which was in walking distance to Elderwood. At that time, it was very apparent that my mother-in-law was nothing more than just a paycheck to them.

My mother in law was at Elderwood for almost three years. In that time, her laundry was misplaced, her apartment lightly dusted (not deep cleaned and never did they lift anything up to dust or vacuum under it), her magazines were misplaced or taken, and a couple of times she was given the wrong meds - but they did admit it which was good. The nurses NEVER witnessed her actually consuming her pills and when I would visit, I would lift her recliner to find an entire smorgasbord of pills that she had unknowingly dropped. Of all of these mishaps and mistakes, the very worst of all is that when she passed, NO ONE came to her services, sent a card, or offered condolences with a simple phone call. She was nothing more than a monetary figure to them and for that I will always be resentful. The management quoted one rent price and continuously raised her rent knowing she would not/could not leave. Beware of them and if you elect to place your parents here, be sure to visit often and be on top of things.

When there was an open room available they called me and she was able to move in right away. Now everything is going good for my mom. At first the transition was slow but now she plays bingo or participates in the other activities. The staff are very attentive to the residents and my mom's needs. It is nice that they have all the residents go to the dining room for the meals. The community has given us a break by caring for our mom.

My father is doing very well here at this community. The staff is great, and caring for him very well. This is a very lovely community with kind people. I would highly recommend it.

I loved this place I got a very warm feeling. It is all inclusive except for haircuts etc. The cost is reasonable. The staff is great

My experience with the Elderwood Assisted Living at Hamburg was excellent!. The staffing is extremely friendly and attentive also located in a great location. Overall provided great service, and clean environment.

The facility is very nice, very beautiful. The food was kind of mediocre. The staff and the care was great in the assisted living. The assisted living by and large was very nice, it is a great location. It's in the middle of the Hamburg Village. Overall, it was a very pleasant experience.

Mom is already making Elderwood her home, something we weren't sure would happen right away. I found the staff very helpful in making this move a smooth transition. Staff members were thorough, letting us know about details along the way. They were helpful in explaining Veterans' benefits and made sure there was a plan in place. There is an abundance of activities and my mother is happy to participate in them. The care staff is very attentive and supportive of my mother's needs and she's made a number of new acquaintances there. The community recently changed ownership and there was an increase in cost. The only negative is the food, which is somewhat bland. Other than that, we're very happy with Elderwood Assisted Living.

Sally was wonderful took time to talk with us answer all of our questions. Staff knew the residents by name, beautiful apartments, gorgeous facility.

Elderwood Assisted Living at Hamburg was one of the places suggested, by A Place for Mom, for us to have my sister live, when she moved back to NY. It was close to where we live, making it easier for visits by her family. We met with the residential sales manager, who showed us around. We met, staff members, and residents , all very friendly and helpful. The room that was given to my sister is spacious and bright. Her 3 meals, plus snack, a day are a plus, too. She also has her medications managed, so we don't worry that she'll forget to take them, or take too much. Although she has only been there for a few weeks, and still getting accustomed to everything, she seem to like it, and the people there.

Everyone seems to know my Mom by name even though she never met them before. She loves the food.