Elderwood Village at Bassett Park

We have had a very pleasant experience so far. The peace of mind has been wonderful. My loved one has been very happy here. The staff are very helpful, and helped with a smooth transition into this community. The staff communication with the family is very good. The community is able to provide medication management, bathing, dressing, and hygiene care is some of the care they are provided.

They are doing a remodel currently. My loved one is kept busy with activities. It is an okay community. The staff is very friendly and they have been good at calling when an issues arises with my loved one.

I would tell others that the community had been helpful. My loved one has been there about a year, and enjoys it. The friendliest of the staff is a standout to me. Most of the time my loved one gets help, there are occasions where they have to call the nurses back in. The activities are limited due to the pandemic. There are some meals that my loved one doesn't care for; however, for the most part the food is decent.

The staff is very compassionate to the residence and the family. Their communication is very good between the staff and the families they keep us well informed and call back quickly. The community is always busy with something going on. I would recommend this community to others

My sister in law was in the memory care unit. We chose Elderwood Willage at Bassett Park because of the availability, the location, as well as we heard some good feedback from a family member who knew someone who was here. The room sizes were smallish but adequate. I would want people to know when looking into this community that they were very helpful in explaining the process and giving a tour. They were very cooperative and it made the process easy on us. I would recommend to a friend or family member.

I was very pleased with the tour, [name removed] has been very helpful. Looking forward to getting my mom into your facility/community. Thank you.

This facility was recently changed to Elderwood at St. Gregory Court. The staff is amazing and very attentive to all of my Dads needs . Dad calls it his “palace” and not only is he happy with his new home but we are thrilled with the level of personal care he is receiving! I highly recommend Elderwood at St. Gregory Court!

Bathrooms in residences are filthy and not sanitary..cleaning staff doesn’t wash bedspreads. Someone needs to look at the cleanliness of these rooms. Blinds have 2 inches of dust on them.

We like the care at this community. The staff has always been caring. The community needs to be kept up more. The menu was nice. They staff tried to get my mom involved with the activities that were available for the residents who wanted to participate. We would recommend this community for good care for other families.

Like most of the Brookdale's this does predominantly only offers rooms or studios, not real apartments for those who need assistance. We have been told that there are a few one bedroom units, and if any of these are available, we will go and take a tour. Nicely, the people as the Kenmore said they would look into it for us...as my mother still has friends in the Williamsville area, that would make more sense to us than moving them up to Kenmore.

I toured this community for my mother, and her needs. The community was decent, but this was not the community for my mother.

My mom has been recently placed in the memory care unit and although it is very expensive I am very pleased with how things are going for her. Her health has not been the best but I am thankful for the caretakers that have been looking after her while she is there. I am comfortable with the services they have been provided and think they are very compassionate people. Overall I have no complaints and would recommend it to anyone.

I had a very nice tour of this community. My tour went very well, and everyone was friendly. The community looked very clean, and everything appeared to be well-kept. The staff I met was nice, and helpful. They answered all my questions. It was a good experience, but I did find another community that met our needs better. However this is a nice facility with kind people.

My aunt and I visited this location. It was clean, friendly, rooms were very nice. My aunt liked the location and it's very affordable in assisted living terms. They have a van service for doctor's appointments, and will have services (like PT) come into the location as well. They also allow small pets as long as the resident can take care of them. All in all, a great facility and one that is on our definite list!

I visited here and it was very nice. It included a dementia area and had different options for assisted living (eg. For additional cost, help dressing, showering could be added to care level.) I would have selected this location EXCEPT: Once a client runs out of private pay, they can't stay. And there is no skilled nursing unit there to provide full continuum.

The staff at this community are friendly and helpful. Mom likes the food and they do have plenty of options. There is a full calendar of daily activities. The community is clean, bright and well maintained. I would recommend this community.

This organization really seems like they have a great group of people working for them. They have really helped my mother get adjusted into her new living environment and made sure to keep in good contact with me since I live out of state. She has had no complaints about the food and seems to love the breakfast and lunch they serve the most. [Removed] does a great job with the activity program and my mom has started to participated in a few of them to keep busy throughout the week.

My friend has recently made the move into this community and seems to really be liking everything so far. He has really enjoyed all of the activities that are available to him like bingo and the different singing concerts. He did say he was not completely thrilled with the meals they provide but did not have any particular complaint about them. The staff are pleasant and I would recommend this place to anyone.