Elderwood Village at Colonie

Reviews

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

The staff members would be a 10 they were outstanding and the care services were terrific. They were always keeping in touch with us making us aware of everything going on. They would send out constant emails of things they were trying to do, and they did their best with the activities. We were very pleased with them they took very good care of our loved one.

The staff does a great job and is very energetic. They would list what activities could be done in your room and they would give them a package the next morning. The community had a good plan for covid and kept the residence safe. The community had a barber and a little general store you could buy from. I would recommend this community to others.

We chose Elderwood Village at Colonie because of the cleanliness of the facility and for what it provided. They do provide a lot of activities for the residents. The rooms were nice size and it is all on one floor. They have great with communication, they send us a weekly letter and if anything happens they immediately call us. I would absolutely recommend them.

I have already recommend the community to others. The people are very friendly. The community is remodeled. Our loved one enjoys the food. The grounds are pretty. The staff seems helpful.

I have always seen the community clean and there has been no problems. The staff is very good. The nurses do a good job of communicating with us about our loved one's care. If there is anything my aunt needs, they make sure to give us a call. They have had a lot of activities in the past and frequently post them online. The price is not cheap but it seems fair given the level of care.

Colonie Brookdale was a convenient location but the facility is old and needs a desperate updating. The admission was process was easy and staff is all efficient kind and friendly. The rooms are very small. Linens are old and outdated and the towels and wash cloths were like sandpaper. My father did not care for the food there either. We chose Brookdale as we were told he would receive more rehab there but it took 2 weeks before the agency they use for PT to get paperwork in order. He was only there for a 4 week respite stay. All in all he is doing well now in a Senior retirement community and we are glad he was able to get stable during his stay at Brookdale.

At first glance Brookdale seems like an expensive dream come true for your loved one. When you take the "tour" all staff is called to arms, all residents are gathered in the common room or other areas in the facility engaged with staff, and staff & residents are engaged in activities, the facility is spotless, daily menu's, passed & future outside activities, stimulation activities (since this is an Alzheimer assisted living facility) and general care are discussed. Sounds great, right?? I would suggest making random visits. Maintenance staff takes days to address issues (if at all), 4 care givers on staff at any given time (when you can find them), activities not the staff/resident engagement presented during tour & management shows interest in your concerns but does not address them. My family member has been here for over a year, his room is always dirty, sink unusable, he is rarely groomed/bathed, medical issues and injuries not addressed, toiletries never replenished (toilet paper) and 2 costly resident fee increases, this last one for "grooming expense" which is funny since a family member had personally had to do that each visit due to the lack thereof. Though this facility is better then some out there, the cost does not represent the care.

Liked the director very much. Liked that it was on one floor. Room very small compared to Brookdale Nisk. Still possible. Good location. Peg nows this place. [Removed] mother-in-law here. [Removed] was great

This a lovely community, and my tour of it was a nice one. The community looked great from what we saw. Everyone was very friendly to my family, and I. The staff we came across was nice, and helpful. Our questions were answered, and the experience went well overall.

I had a good tour of this community. It is a nice community with kind people. The only issue we had were that the room they showed us were small. The layout of the community was similar to a college dorm. The experience went well, and everyone was nice. However I did find a community that suited our needs better.

My aunt has been there since December and has been doing good. We started looking at places because she was not safe to be at home and she didnt want to live with family. She is doing more now than she was at home. She goes on trips and attends the happy hour. The facillity does the cleaning and manages her doctors appointments. She is making alot of friends as well. One of my aunt friends needed a facility as well and we encouraged them to consider Brookdale.

Mom does not like the food at this community. She has only been there a few weeks and so far the staff have been great. They are encouraging mom to participate in some of the daily activities. Mom did say she thinks they are understaffed and they can not seem to keep staff members. The community seems clean and well taken care of.

The staff at the Brookdale are all very friendly and accommodating. The place is very clean and maintained well. I would recommend it to anyone looking. The only complaint my father had was the food. They were not his favorite.

This place had a very depressing tone to me. It was somewhat dark in there and the place smelled so bad of urine. It made me sad to hear that some of the residents had been there for 10 years. There was nothing hanging on the walls that was pleasant to look at or nothing stimulating that jump out at me.

This place is very poorly managed. They have a very high turnover of staff: aides and cooks. My mother just gets to know someone and they quit. The food is inedible five out of seven days per week. Chicken is so dry and tough they can't even cut it with a knife. Complaints are ignored. Many cooks have come and gone with no improvement. Managers tell you what you want to hear, then noting changes. We are looking for a new place where we don't worry about our mother going hungry. We put a refrigerator in her room and have to bring food for her every week.

the food is bad at Brokkdale Colonie. The meat is over cooked and of poor quality. My Dad has a hard time eating it . Get anything they tell you in writing as they say anything to get you to choose this facility. They do not have enough staff and the turnover in staff is often.

My dad has been at Brookdale since May. He is settling in well. The staff are all wonderful and are good at getting him to participate in activities. One of the reasons we chose Brookdale was because of all the activities they offer. The food is good - we have had our whole family in to join dad for dinner multiple times and have never had an issue. Everyone is friendly from the manager to the receptionist. All the staff know whats going on with my dad and communicate well with us about his progress doing physical therapy. His mood has improved greatly since being at Brookdale. I think he was lonely before living at home but wouldnt admit. I would recommend this place to anyone.

99% of the reviews here are for [Removed]. After Brookdale bought it, things really changed! Rooms are still incredibly small. No storage in the bathroom at all! Food quality is not worth $6000 a month! Don't believe what they say - there's NO raised garden. NO coffee shop, NO hiking trails, NO woodworking, blah, blah, blah. Whatever they promise, get in writing and prepare to pay for. And check on. EVERY TINY THING costs extra. There's no clock in the room. Forget to come to lunch on time and have to be reminded - $400 a month. And no chance to change that for 6 months (long after you acquire a clock!) Someone finally called the Health Dept about them serving SODA with meals. Now it's juices, milk, coffee, tea. Activities are pretty much a repetitive joke. The worst thing? All the great staff leave. Must be the way they are paid, scheduled, treated, managed, something. It's too bad.

Facility had a nursing home feel. Old carpets with a smell. Small rooms like hospital rooms.

My mom is living at this community and so far she is enjoying herself. The staff respectful, caring, friendly, and always there when she needs help. This community is clean and tidy everywhere. My mom especially loves the roast beef and she requested a low-sodium diet so the dietitian educated Mom on healthy choices. Activities are available, my mom has partake in ice cream social, musical entertainment, and armchair exercise. This is a place for your loved ones to enjoy everyday.