Elderwood Administrative Services

The staff members would be a 10 they were outstanding and the care services were terrific. They were always keeping in touch with us making us aware of everything going on. They would send out constant emails of things they were trying to do, and they did their best with the activities. We were very pleased with them they took very good care of our loved one.

The staff does a great job and is very energetic. They would list what activities could be done in your room and they would give them a package the next morning. The community had a good plan for covid and kept the residence safe. The community had a barber and a little general store you could buy from. I would recommend this community to others.

I would tell others that the community had been helpful. My loved one has been there about a year, and enjoys it. The friendliest of the staff is a standout to me. Most of the time my loved one gets help, there are occasions where they have to call the nurses back in. The activities are limited due to the pandemic. There are some meals that my loved one doesn't care for; however, for the most part the food is decent.

From what we can see of the community it is very clean. Our loved one really is enjoying the meals and they are starting to bring back the activities they originally had. They have a board that lists the activities, and our loved one is really happy there.

The staff is very compassionate to the residence and the family. Their communication is very good between the staff and the families they keep us well informed and call back quickly. The community is always busy with something going on. I would recommend this community to others

We chose Elderwood Village at Colonie because of the cleanliness of the facility and for what it provided. They do provide a lot of activities for the residents. The rooms were nice size and it is all on one floor. They have great with communication, they send us a weekly letter and if anything happens they immediately call us. I would absolutely recommend them.

We have not been able to experience all elder wood can offer, but so far they have had lots to do for the residence. The communication with the families has been very good including updates on any covid changes via voicemail. I would definitely recommend this community to others

This facility is covid free and have has had a great plan to protect the residence. They have 2 room sizes and we went with the bigger, and the grounds are kept nice and clean. I would recommend this community.

The community has been very good for my mom, they take good care of her. I looked into several facilities and this one was the best by far. they offer several room sizes and my mom is happy with the room. They are starting renovations that will include walk-in showers. I would definitely recommend this facility

We thought this community was very good, it was kept very clean. The staff members there are exceptional. The value is good as well. Our loved one was only there for a month, and during that time the care services were very adequate. They offered plenty of activities which included various religious classes and exercise classes. The food they served was very good, the overall ambiance of the dining room was great. Our loved ones room was very adequate.

We chose this community because of the director, he went above and beyond in helping to facilitate my mom being moved from one location to another. it is a welcoming place, very bright, open, and friendly. The room sizes are on average compared to other facilities we saw. They had additional closet space and bathroom that are very generous. My mom LOVES the food here. They have a menu with a big variety of foods, all the foods are fresher and its made right in front of you. My favorite part about the facility would be the staff members. They are all unbelievably nice. They are able to do a lot of fun activities even since COVID. They have not had any cases of COVID. The director has conference calls every Tuesday and Thursday ever since COVID started so we get updates on the state as well as what is happening inside the facility and how everyone is doing. They also have set up zoom if you want to visit with you loved ones as well as window visits and drive by parades while the residents sit outside. Communication has been amazing, they are very receptive and answer quickly. I would highly recommend Elderwood Village at Fairpoint.

I have always seen the community clean and there has been no problems. The staff is very good. The nurses do a good job of communicating with us about our loved one's care. If there is anything my aunt needs, they make sure to give us a call. They have had a lot of activities in the past and frequently post them online. The price is not cheap but it seems fair given the level of care.

[Name removed], Director of Elderwood, is the most dedicated person I have met. During COVID, he has held conference calls twice a week for all family members to give updates. [Name removed] has so many activities and encourages the residence to enjoy each other. [Name removed] Is wonderful at explaining the details of what is offered and how they can help. [Name removed], stays on top of the residence medicines and truly cares out for your loved one. The whole staff is willing to help in anyway and make it a home for the residents, family and friends! I highly recommend Elderwood.

At 100 yrs old my mom entered the Elderwood Senior apt. I never would have thought she would be happy after leaving her home of 60yrs. I was pleasantly surprised as she made friends, attended activities including physical fitness classes twice a week. She could get her hair done every week, attend church on Sundays, enjoy breakfast and supper with her friends nightly. Her apartment was hers. The furniture, pictures on the wall, and all the memories collected over a century. The staff was friendly but more importantly, they were compassionate. When the Lord took mom at 101 [date removed] , the staff was wonderful. They were visibly effected and I noticed. Thank you Elderwood Wheatfield. God Bless you!

I was very pleased with the tour, [name removed] has been very helpful. Looking forward to getting my mom into your facility/community. Thank you.

This facility was recently changed to Elderwood at St. Gregory Court. The staff is amazing and very attentive to all of my Dads needs . Dad calls it his “palace” and not only is he happy with his new home but we are thrilled with the level of personal care he is receiving! I highly recommend Elderwood at St. Gregory Court!

The staff took complete care of every detail to make sure the move for my mother went smoothly. They worked with me to make sure her services fit into her budget. Their staff is always smiling and they are very friendly. They have provided nothing but amazing service.

This would be my 1st choice, its a very small community on once the assets of the house have been exhausted, Medicaid would kick in.

I have regularily been going there for over six years and It has never had a smell of any kind. It is very clean and the food is very good. I have had two relatives there, one of which is my mom. I specifically wanted her there because of our experience with our other relative having been there.

We have been so worried about transitioning our aunt from her independent life to assisted living. We were greeted at Elderwood West Seneca by [name removed] and she could not have been more comforting and helpful. The place is absolutely Beautiful, clean and freshly redecorated. All the staff that we met were so friendly and happy. We knew this would be the place for our 88-year-old aunt. All the questions we had were very patiently answered, the tour was outstanding, and then we found the perfect apartment to place Our loved one. We look forward to seeing her enjoy the comforts of Elderwood as she gets settles in. We are so grateful to have found a place like Elderwood West Seneca for her!