Traditions at Solana

To keep this short, we were over promised and under delivered. Nothing has met our expectations. Dining services ar e out of food half of the time and the kitchen and staff is dirty. The maintainer of the building is embarrassing. We’ve had at least five honchos in the last year. The activity program has done a complete 360 for the worst. We used to have happy hour three times a week, paint and sips, manicures and mimosas, bake and take, mom would be in her room and not come out but the tall curly hair woman always stopped by with a homemade goodie for her etc. with newsletters and Board updates. We also got activity calendars emailed to us once weekly.

The building is aging and doesn’t look well against other competitors, which I’m sure makes it hard to sell. I have decided to take mom and dad out of Solana for a few reasons, the cleanliness doesn’t meet our standards, the wellness director has a bad attitude, the new, 1 out of 30 in the last year executive directors is unprofessional and a resident told us at dinner that they overheard her in an interview in the clubroom that she was trying to get rid of the activities assistant without talking to the activities assistant first about taking her position away and the resident was very upset and angered! I’ll let the activities assistant know when we see her so she has can find a new job. A resident mentioned she hears the executive director talking bad about all of the staff like high school. The food menu isn’t consistent and for the price we pay we are out of here. I am suggesting someone from corporate contacts me. I’ll be submitting a 30 day notice within the week. Thank you!

Our parents lived here [date removed]. The frequent and haphazard turnover in management is frustrating. The director of nursing will not communicate, return emails or phone calls, and is generally unpleasant / difficult / disengaged in every meaningful way. The hallways often smell, which indicates to us that there are cleaning problems. Despite requesting and paying for incremental services such as laundry, assistance with personal hygiene, etc .... our loved ones did not receive what we were charged for. We simply could not take it any longer and moved our parents to a better community. However, we will emphatically say that the front desk staff, several floor nurses and some of the mid-management staff are wonderful. But sadly, they do not run the show and we would advise anyone to VERY CAREFULLY consider top management and the director of nursing when choosing a community. It will make all the difference in the world. We would give Traditions at Solana a grade of "D" in 2023.

My mom has been at Traditions at Solana for 16 months and I'm so glad we chose this location. The staff are so caring, kind and patient with my mom. I have never seen an impatient or cross word spoken to any resident. I have been there at all different times of day and seen the same kindness in the staff. The facility is lovely. Mom's apartment is just the right size for her. I highly recommend Traditions at Solana.

The cottages/garden homes are amazing! I haven't seen anything like them on all of our tours. Views of the water on the entire property are absolutely stunning. We sat down for an impromptu meal and it was great. They had a full menu we could order off of in addition to the daily specials. They offer delivery service to the garden homes. The outings were something my siblings and I would enjoy. We want to move in just for the amenities. The cruise ship analogy [name removed] used was spot on!

The staff came in on their day off to meet with us because of the urgency we had to make a move for our mom. We toured on a Wednesday and had mom moved by Friday. They made us feel at ease for the process despite the quick timeline. Everyone at the facility really came together to make the move as smooth as possible and help mom get settled. Would recommend them to everyone I know!

Tour was very thorough! I felt like they took the time to answer all the questions and listen to the history of our grandma. Really liked the concept of the move in coordinator who would help her get to know the building and other residents. Great to know she would come in having someone advocating for her before she even arrived.

The tour was great! Everyone was welcoming & [name removed] stopped to introduce us to each resident as they passed by. My brother & I have visited several communities but felt like we leaned the most from our tour with [name removed]. She emphasized being a resource to us even if Solana wasn't the best fit for our family.

The Building is aging and looks awful compared to competitors. They raised the price of services by 12%. Complete BULL. They got rid of the one good executive director, [name removed]. The servers look dirty, I don’t want my mom eating in the dining area anymore. The food is not so tasty. We were lied to by previous director, [name removed] on many occasions. The building is FILTHY. No floors are ever mopped and it smells like a nursing home. Nurse [name removed] is amazing and caring. Without her, mom wouldn’t be as well as she is. [name removed] helps our family more than anyone here. Great recreational program with a passionate activity director . Looking at competitors. I’d be embarrassed to work for traditions. Goodbye, [name removed]. I wonder what they did to run you away.

Beautiful community. It’s not brand new like some of the other places we toured, but the management staff and residents are what make this our top choice. They have a beautiful dining area and a week full of fun stuff to do. Thank you for all of your help!

Fun place with friendly staff. Mom loves it here and I see why. Great communication skills from the activity department. She respond efficiently and timely which has helped me get mom to some fun events. Greatest community around. Glad I chose this place for mom. Deserves a 5 star review!

We were told by the executive director in an email that our loved ones would finally receive the new carpet that they deserved, today. We pay more than enough to not be lied to. We’ve been lied to the entire time it is always “oh it’s done or will be next week”. Looking for new residential living. We will miss [name removed] who is so helpful and kind and the activities offered, but corrupt management is not worth it. [name removed] hasn’t returned my email in 5 weeks.

We did a walk in tour at 3:30 pm with the beautiful spirited receptionist [name removed]. She was the only one in the offices everyone else’s light were off and she made sure she stopped her job to show us around. She showed us around and because of her good attitude we are confident this is the right place for nanny. Wine was being served and a famous singer was setting up in the restaurant to perform for the night. Thank you [name removed] for your time!!!

Beautiful community with a GRAND activity program and restaurant styled dining hall. Very resourceful and kind staff. Social and engaged residents.

Toured last week, best community around Indianapolis, most energetic and caring staff, [name removed] was having a blast with the residents during trivia in the morning, super impressive, most involved administration and management team I have seen yet. Beautiful dining room, full day of fun activities, so upset there isn’t the room we want available. We will be waiting for an opening.

Another family in the community chatted with me and told me I could place my concerns here since my emails and calls aren’t being returned. She had the same issue and was told by a nurse to post a review. Bring [name removed] and [name removed] back! Those were two very classy women who knew how to run a 5 star facility. The Wellness Director and executive director both do not respond to my emails or calls. Giving the dining room a 1 star is generous.. The ONLY two positive staff members are [name removed] and [name removed]. They are the only ones that know what they are doing. They helps us with every question we have. I am giving a 5 star for staffing because of them. The activity director sends an activity calendar out every Friday via email and that’s the only communication we get throughout the whole building. I’m giving activities a 5 star for that alone. But - That’s it? An activity calendar? No COVID updates? [name removed] used to send us an email every week. Now - Nothing. Even after requested. Dissatisfied.

I wanted to write about my recent tour with Solana and staff. It was a last min walk in, and to our surprise, they were more than willing to spend the time with us at this moment. We thought we would have to set an appointment, but [name removed] welcomed us immediately into her office. The director was in her office when we arrived, and she immediately introduced herself and asked about my dad. The care of the details of not only my dads ailments, but also his hobbies was very refreshing. After a quick chat, the director excused herself and [name removed] began to offer all the services on how Solana could help. When we went on the tour, the residents were engaging, and really seemed happy Every staff member we passed addressed us and at least said hello. the activity lady stopped and introduced herself She even gave us a calendar to look over for the month of August. As we move forward with out selection, Solana is at the top of our list.

Lovely tour! Exceeded our expectations. [Name removed] did a great job on the tour. Impressed with the full day of activities. Love the dining room schedule! beautiful community.